Customer Experience Representative

SUMMARYThe Customer Experience Representatives help promote company awareness, establish and build strong client relationships with an assigned account base and provide assistance to field sales and internal personnel. The CER plays a critical role and has the primary responsibility review orders for accuracy, coordinate order entry activities and provide necessary information to various internal departments to ensure a premium customer experience.RESPONSIBILITIESPromote services to new and existing assigned customersResponsible for providing assistance to field sales and internal personnelHandles day to day activities of assigned account list and serve as liaison between customer, quality, engineering and manufacturing departmentsGenerates quotes, coordinates order entry and communicates order requirements to appropriate personnelWork to expedite orders to assure product is delivered on time for customers needEstablish and build strong client relationships with category buyers that allow for sales increases and rapid resolution of customer issues to ensure a positive scorecardPerforms customer service and account maintenance duties for customers including scorecard and portal managementReview orders for accuracy, coordinate order entry activity, and provide necessary information to various internal departments and external customers and sales organizationsCoordinate customer quote activity within the organization and maintain CRM databasePrepare and present customer quotations and proposals either directly to customers or in conjunction with field sales representativesMonitor account activity, analyze overall account performance, and provide sales forecasts.Work with SVP of Sales, Marketing and Customer Experience Manager to analyze customer data to find the most efficient prospecting and sales methodsManage CRM and meet all requirements for effective data managementManage customer data within company systems including ERP & CRM systemsQUALIFICATIONS5+ years customer serviceBS/BA in a related field preferredKnowledge of technical and mechanical aspects of products and servicesKnowledge of pricing strategies and negotiation techniquesProficient in MS Office, CRM, TeamsExcellent communication skills both virtually and in personExcellent organizational abilities to work effectively on multiple projects in parallelProblem-solving aptitude and ability to think on your feet a mustKnowledge of factory production and engineered solutions a plusPrevious business and sales experience in manufacturing environment preferableOccasional travel to customer locations may be required (+/-10%)COMPENSATION : $55,000-$60,000/yr.

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