TEKsystems
Help Desk Analyst
TEKsystems, Appleton, Wisconsin, United States, 54914
*Description:*This client is seeking a service desk analyst to join the TSC Candidates will be taking incoming phone calls, checking on open tickets and handling e-mails. This can be fully remote but client would prefer people who are open to being on site or hybrid..They will be working on the level 1 service desk. They will be learning Salesforce. They will support O365 and SharePoint applications.Job Duties:* Analyze incoming requests PC hardware/software/telephone* Fulfill requests based on approved solutions* Loading Software on PCsProvisioning:* Loading Software* Hardware/software troubleshooting* Update hardware tracking databaseSkills needed:* Excellent customer service skills (comfortable talking/working with all levels of the company & comfortable saying No when necessary)* Excellent organizational skills (needs to be able to prioritize based on criteria and multitask)* Works well as part of a team & has initiative (to look for process improvements & additional work when caught up)* Attention to detail*Skills:*Help desk, Support, Customer service, Windows 10, Phone support, Troubleshooting, Help Desk Support, Hardware Support, Software Support*Top Skills Details:*Help desk,Support,Customer service,Windows 10,Phone support,Troubleshooting*Additional Skills & Qualifications:*Shifts from 7:00-5:00*Experience Level:*Intermediate LevelEligibility requirements apply to some benefits and may depend on your job classificationand length of employment. Benefits are subject to change and may be subject tospecific elections, plan, or program terms. If eligible, the benefitsavailable for this temporary role may include the following:* Medical,dental & vision* CriticalIllness, Accident, and Hospital* 401(k)Retirement Plan - Pre-tax and Roth post-tax contributions available* LifeInsurance (Voluntary Life & AD&D for the employee and dependents)* Shortand long-term disability* HealthSpending Account (HSA)* Transportationbenefits* EmployeeAssistance Program* TimeOff/Leave (PTO, Vacation or Sick Leave)
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.