IT Manager II/SDM - ITS

IT Manager II/SDM - ITS at Idaho Division of Human Resources in Boise, Idaho, United States Job Description IT Manager II/SDM - ITS Posting Begin Date: 2024/08/23 Posting End Date: 2024/09/08 Category: IT And Computers Work Type: Full Time Location: Boise, ID, United States Minimum Salary: 37.68 Maximum Salary: 42.00 Pay Rate Type: Hourly Description Information Technology Services - ITSState of Idaho Opportunity SUMMARY: Information Technology Services is a team of dedicated professionals providing core technology and cybersecurity services to agencies statewide, enabling state employees to better serve Idaho's citizens. We sincerely hope you will consider being a part of Information Technology Services success Information Technology Services (ITS) currently has an opening for an IT Service Delivery Manager (IT Manager II) in our Chinden office in Boise. This position will provide direct customer support and interaction, while managing staff and resources to ensure IT services are delivered to meet or exceed customer expectations in IT service delivery and quality. This role works across both internal ITS operational teams and customer agency senior management to monitor, optimize and improve IT services to ITS customer agencies. Service Delivery Managers are expected to provide exceptional customer service and ensure all ITS teams maintain optimal service levels, meet deadlines, and communicate effectively. SDM's also provide a direct communication path between the customer and ITS. The selected individual must have prior experience in an IT customer service and delivery capacity within a large dynamic organization and able to work across and communicate effectively with highly technical staff and non-technical business staff. The selected individual should have solid experience with IT systems and infrastructure across an extremely broad range of technologies. In addition, strong skills in project management, customer service, conflict resolution, time management, negotiation and contract management are essential in this role. Please note: The successful candidate will be required to pass multiple, comprehensive fingerprint-based background checks specific to the agencies ITS supports. EXAMPLE OF DUTIES: Management + Provides leadership and management to a professional work unit. + Manages the day-to-day activities of projects to ensure completion in a timely manner. + Develops operating policies and procedures governing IT operations. + May hire staff, assign work, set priorities, evaluate performance, and assesses To view full details and how to apply, please login or create a Job Seeker account