NOV, Inc.
Application Support Engineer
NOV, Inc., Houston, Texas, United States, 77246
Job Description
Overview
Trusted since 1928 for accuracy, M/D Totco's mission is Your Data - Made Easy™.
M/D Totco is seeking a highly motivated and experienced
Application Support Engineer
to join our Digital Commercialization team. In this role, you will work with internal NOV and external customers across the globe in multidisciplinary teams in the implementation, configuration, maintenance and troubleshooting of complex systems, including the selection and configuration of hardware, networking, operating systems, technical applications and integration with existing customer systems.
The M/D Totco product line is extensive in its scope, technology, application, and chronology; thereby exposing the
Application Support Engineer
to a wide variety of problems and opportunities. This results in working with a wide range of product lines which will rapidly build expertise and value to the company. In addition, this position requires extensive interaction with personnel in all aspects of the business, from suppliers through customers, which keeps the position interesting and challenging.
This is a hybrid role with on-site and remote scheduling.
Duties and ResponsibilitiesWork within multidisciplinary teams and with customers in the implementation, maintenance and troubleshooting of NOV technologies, with a customer success approach.Work on multiple projects simultaneously, correctly prioritizing tasks to align with the other team members and customer's priorities.Document design, implementation and troubleshooting procedures.Perform technical troubleshooting to solve complex problems - document all solutions to assist in handling future similar problems in our company's Knowledge Base library.Support, implement, test, document, and maintain enterprise-wide engineering application software using internally created and/or off-the-shelf products.Collaborate with product management and engineering teams to provide feedback on product features and enhancements based on customer feedback.Monitor and maintain the health and performance of the software applications.Work independently as well as collaboratively with cross-functional teams.Qualifications and Requirements
Bachelor's degree in Computer Science, Computer Engineering, or a similar field, or equivalent combination of education and experience.3+ years of proven history supporting technical applications, RESTful APIs, microservices, and customer-oriented technology platforms.3+ years of user level database experience (MSSQL and/or NoSQL).Support experience in a cloud or hybrid environment is a plus.Superior troubleshooting and critical thinking skills; Ability to localize failures within large distributed systemsAdvanced Linux and Windows troubleshooting skills.Strong scripting abilities in Python, Groovy, and Ruby.Solid foundation of networking models, topology, OS level and network device configurations.Ability to quickly learn new technologies, scripting languages, tools, and frameworks .Experience with observability tools, with focus in Grafana and Datadog.Experience with help desk software JIRA, Zendesk and similar tools.Desired experience
Containerization technologies: Docker, Kubernetes, ECS, ACS, GKE.Monitor tools: Grafana, DataDog.Scripting Languages: Python, JavaScript, PowerShell, Bash, Ruby.Databases: OSI/Pi, SQL, MySQL, Postgres, MongoDB, Elastic Search.
NOV is an Equal Opportunity Employer and Prohibits Discrimination or Harassment of Any Kind:
NOV is committed to the principle of equal employment opportunities for everyone and to providing employees with a work environment free of discrimination and harassment. NOV values inclusion and diversity; we encourage all qualified candidates to apply.
Overview
Trusted since 1928 for accuracy, M/D Totco's mission is Your Data - Made Easy™.
M/D Totco is seeking a highly motivated and experienced
Application Support Engineer
to join our Digital Commercialization team. In this role, you will work with internal NOV and external customers across the globe in multidisciplinary teams in the implementation, configuration, maintenance and troubleshooting of complex systems, including the selection and configuration of hardware, networking, operating systems, technical applications and integration with existing customer systems.
The M/D Totco product line is extensive in its scope, technology, application, and chronology; thereby exposing the
Application Support Engineer
to a wide variety of problems and opportunities. This results in working with a wide range of product lines which will rapidly build expertise and value to the company. In addition, this position requires extensive interaction with personnel in all aspects of the business, from suppliers through customers, which keeps the position interesting and challenging.
This is a hybrid role with on-site and remote scheduling.
Duties and ResponsibilitiesWork within multidisciplinary teams and with customers in the implementation, maintenance and troubleshooting of NOV technologies, with a customer success approach.Work on multiple projects simultaneously, correctly prioritizing tasks to align with the other team members and customer's priorities.Document design, implementation and troubleshooting procedures.Perform technical troubleshooting to solve complex problems - document all solutions to assist in handling future similar problems in our company's Knowledge Base library.Support, implement, test, document, and maintain enterprise-wide engineering application software using internally created and/or off-the-shelf products.Collaborate with product management and engineering teams to provide feedback on product features and enhancements based on customer feedback.Monitor and maintain the health and performance of the software applications.Work independently as well as collaboratively with cross-functional teams.Qualifications and Requirements
Bachelor's degree in Computer Science, Computer Engineering, or a similar field, or equivalent combination of education and experience.3+ years of proven history supporting technical applications, RESTful APIs, microservices, and customer-oriented technology platforms.3+ years of user level database experience (MSSQL and/or NoSQL).Support experience in a cloud or hybrid environment is a plus.Superior troubleshooting and critical thinking skills; Ability to localize failures within large distributed systemsAdvanced Linux and Windows troubleshooting skills.Strong scripting abilities in Python, Groovy, and Ruby.Solid foundation of networking models, topology, OS level and network device configurations.Ability to quickly learn new technologies, scripting languages, tools, and frameworks .Experience with observability tools, with focus in Grafana and Datadog.Experience with help desk software JIRA, Zendesk and similar tools.Desired experience
Containerization technologies: Docker, Kubernetes, ECS, ACS, GKE.Monitor tools: Grafana, DataDog.Scripting Languages: Python, JavaScript, PowerShell, Bash, Ruby.Databases: OSI/Pi, SQL, MySQL, Postgres, MongoDB, Elastic Search.
NOV is an Equal Opportunity Employer and Prohibits Discrimination or Harassment of Any Kind:
NOV is committed to the principle of equal employment opportunities for everyone and to providing employees with a work environment free of discrimination and harassment. NOV values inclusion and diversity; we encourage all qualified candidates to apply.