Appalachian Electric Cooperative
IT Help Desk Technician
Appalachian Electric Cooperative, New Market, Tennessee, United States, 37820
Description
Appalachian Electric Cooperative (AEC) provides electric service to 50,000 members in East Tennessee. We own and maintain an electric distribution system that covers 600 square miles in parts of Grainger, Hamblen, Hawkins, Jefferson, and Sevier counties.
We currently have an opportunity for an IT Help Desk Technician in our New Market, Tennessee office. This position provides professional support for a wide range of technologies used by AEC's end users.
AEC offers a competitive salary and benefits plan including medical, dental, vision, paid time off, short and long term disability, paid parental leave, 401k and a company funded pension plan. Benefits eligibility is first of the month following 30 days of employment.
Appalachian Electric Cooperative is an Equal Opportunity Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.
AEC IS A TENNESSEE DRUG FREE WORKPLACE
Requirements
ESSENTIAL DUTIES AND RESPONSIBILITIESServe as primary point of contact for technical needs of end users including but not limited to; answering how-to questions, providing system and network status, providing remote support and troubleshooting various technologiesFully document support requests received via email, telephone, electronic ticketing systems, etc.Create and maintain IT internal documentationResolve majority of requests without assistance, following procedures and using available knowledge base and help tools provided, to follow issue through to a proper resolutionInstall, configure, and maintain Cooperative technology equipment including workstations, peripherals, and mobile devicesParticipate in on-call rotation, providing support for all IT infrastructure and applications.Available for overtime as required including assisting outside of normal work hours during emergency or outage situationsRegular on time attendance is requiredPerforms other duties as requestedOngoing professional development is requiredJOB QUALIFICATIONS
EDUCATION and/or EXPERIENCE
2 years' experience working in a help desk or technical support environment and/or customer serviceAssociate's degree in Information Systems or related field desirable but not requiredExperience working with remote assistance tools desirableWill consider an equivalent combination of education, training, certifications, and experienceCERTIFICATES, LICENSES AND REGISTRATIONS
Microsoft, A+, and Network+ certifications desirableSKILLS AND ABILITIES
Exceptional customer interaction skills and professionalismAbility to work in a team environmentStrong organizational skills with exceptional follow though and attention to detailEffectively communicate moderately complex technical information, ideas, and results in both oral and written formAbility to exercise discretion when working with confidential dataProficiency using and supporting common enterprise software including Microsoft Windows, Microsoft Office (Word, Excel, Outlook, etc.), and remote support toolsPerform all duties in accordance with established safety practicesMust be able to read, write, and do arithmeticMust possess and maintain a valid driver's licenseWORK ENVIRONMENT
This position is primarily performed in an indoor environmentWhile performing the duties of this job the employee is regularly required to:Use hands to finger, handle, and feelSit, stand, walk, bend, and stoopSit at a desk or work center and operate a desktop or tablet computer, keyboard and mouseReach with hands and armsLift, carry, push and/or pull 10-20 lbs.Talk and hear
While performing the duties of this job the employee is occasionally required to:Crawl, climb, and crouchWork in constrained spacesLift, carry, push and/or pull over 50 lbs. with assistance
Specific vision abilities required by this job include close vision, distance vision, color vision, and depth perceptionThere is minimal exposure to dust, dirt, and chemicalsThe noise level in the work environment is generally moderate
Appalachian Electric Cooperative (AEC) provides electric service to 50,000 members in East Tennessee. We own and maintain an electric distribution system that covers 600 square miles in parts of Grainger, Hamblen, Hawkins, Jefferson, and Sevier counties.
We currently have an opportunity for an IT Help Desk Technician in our New Market, Tennessee office. This position provides professional support for a wide range of technologies used by AEC's end users.
AEC offers a competitive salary and benefits plan including medical, dental, vision, paid time off, short and long term disability, paid parental leave, 401k and a company funded pension plan. Benefits eligibility is first of the month following 30 days of employment.
Appalachian Electric Cooperative is an Equal Opportunity Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.
AEC IS A TENNESSEE DRUG FREE WORKPLACE
Requirements
ESSENTIAL DUTIES AND RESPONSIBILITIESServe as primary point of contact for technical needs of end users including but not limited to; answering how-to questions, providing system and network status, providing remote support and troubleshooting various technologiesFully document support requests received via email, telephone, electronic ticketing systems, etc.Create and maintain IT internal documentationResolve majority of requests without assistance, following procedures and using available knowledge base and help tools provided, to follow issue through to a proper resolutionInstall, configure, and maintain Cooperative technology equipment including workstations, peripherals, and mobile devicesParticipate in on-call rotation, providing support for all IT infrastructure and applications.Available for overtime as required including assisting outside of normal work hours during emergency or outage situationsRegular on time attendance is requiredPerforms other duties as requestedOngoing professional development is requiredJOB QUALIFICATIONS
EDUCATION and/or EXPERIENCE
2 years' experience working in a help desk or technical support environment and/or customer serviceAssociate's degree in Information Systems or related field desirable but not requiredExperience working with remote assistance tools desirableWill consider an equivalent combination of education, training, certifications, and experienceCERTIFICATES, LICENSES AND REGISTRATIONS
Microsoft, A+, and Network+ certifications desirableSKILLS AND ABILITIES
Exceptional customer interaction skills and professionalismAbility to work in a team environmentStrong organizational skills with exceptional follow though and attention to detailEffectively communicate moderately complex technical information, ideas, and results in both oral and written formAbility to exercise discretion when working with confidential dataProficiency using and supporting common enterprise software including Microsoft Windows, Microsoft Office (Word, Excel, Outlook, etc.), and remote support toolsPerform all duties in accordance with established safety practicesMust be able to read, write, and do arithmeticMust possess and maintain a valid driver's licenseWORK ENVIRONMENT
This position is primarily performed in an indoor environmentWhile performing the duties of this job the employee is regularly required to:Use hands to finger, handle, and feelSit, stand, walk, bend, and stoopSit at a desk or work center and operate a desktop or tablet computer, keyboard and mouseReach with hands and armsLift, carry, push and/or pull 10-20 lbs.Talk and hear
While performing the duties of this job the employee is occasionally required to:Crawl, climb, and crouchWork in constrained spacesLift, carry, push and/or pull over 50 lbs. with assistance
Specific vision abilities required by this job include close vision, distance vision, color vision, and depth perceptionThere is minimal exposure to dust, dirt, and chemicalsThe noise level in the work environment is generally moderate