Customer Support Analyst

** Customer Support Analyst**84208Zurich is currently hiring a Customer Support Analyst to join their team! This role provides first level telephone and electronic support services to internal & external customers related to general inquiries; including policy questions, claims information, and consumer complaints. Zurich is open to hiring talent at the headquarters in Schaumburg, IL.In this role you will be responsible for:* Responding to basic inquiries.* Performs standardized operational tasks to ensure that the service levels and performance are met. Takes action where necessary to address or escalate performance or operational issues.* Reports service performance to line management and provides feedback on execution of standardized operational tasks to business.* Documents all inquiries into the appropriate ticketing system.* Complies with department standards and polices.* Supports the end-user satisfaction process and service improvement programs.* Manages incident escalations and complaints, working with appropriate parties to resolve.* Supports business in disaster recovery testing.Basic Qualifications:* High School Diploma or Equivalent and No prior experience required in the Application Support areaOR* Zurich Certified Insurance Apprentice including an Associate Degree and No prior experience required in the Application Support areaAND* Customer service experience* Experience in analyzing computer problems* Rating Experience* Coding Experience* Must be able to work flexible schedulesPreferred Qualifications:* Insurance industry experience* Organization skills* Customer Focus Driven* Call Center Knowledge* Ability to efficiently function in a high pace/high call volume environment* Detailed OrientedAs a condition of employment at Zurich, employees must adhere to our COVID-related health and safety protocols (), including, without limitation, a requirement that employees attest as to their vaccination status with a YES/NO, and upload proof of vaccination status, or negative COVID test results when allowable, to a third-party vendor. These are continuously re-evaluated and the requirements may change at any time.A future with ZurichNow is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 148 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click to learn more.As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vetZurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.Location(s): AM - SchaumburgRemote Working: NoSchedule: Full TimeLinkedin Recruiter Tag: #LI-MM1