Configuration Analyst II

Job Description Are you ready to write your next chapter? Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day. What makes a Worldpayer? It's simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We're dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we're determined, always staying open - winning and failing as one. We're looking for a Configuration Analyst II to join our ever-evolving Service Asset and Configuration Management team to help us unleash the potential of every business. Are you ready to make your mark? Then you sound like a Worldpayer. About the team The SACM (Service Asset and Configuration Management) and SPM (Service Portfolio Management) teams are globally accountable for ensuring accuracy about business services and their underlying service assets. This includes CMDB Management, Software & Hardware Asset Management, and Service Portfolio Management. You will be part of a small team providing Service Asset Management globally for all Worldpay service assets. What you'll own The CMDB Configuration Analyst 2 is responsible for the day-to-day administration and maintenance of the Configuration Management Database (CMDB). They will ensure the accuracy and completeness of configuration items, supporting effective service asset management. Maintain and update CMDB records for hardware, software, and services. Analyze and reconcile CMDB data for accuracy and consistency. Assist with CMDB user access and permissions. Handle incoming requests for the CMDB. Create complex reports on CMDB configuration items. Support the CMDB Configuration Manager with ongoing CMDB improvement initiatives. Perform detailed CMDB analyses and troubleshoots configuration data discrepancies. Monitor CMDB Health dashboards and report on discrepancies. Support the CMDB Configuration Manager with ongoing CMDB improvement initiatives. Maintains data integrity and adherence to CMDB standards. Where you'll own it While we're a large team of Worldpayers based in North America, we have collaborative spaces and regular opportunities to celebrate with each other in person. What you bring 5+ years of experience in CMDB administration and configuration management. 1+ years of experience with ServiceNow. Working knowledge of IT configuration management principles and CMDB best practices. Understanding of how to use ITSM methodologies, eg: ITIL and Agile. Understanding of CMDB concepts and configuration management principles. Hands-on experience with CMDB tools and technologies. Strong analytical and problem-solving skills. Excellent attention to detail and accuracy. Fluent English verbal and written communication skills. Advanced familiarity with computers and technology. Added bonus if you have Extra experience with ServiceNow, specifically the asset and CMDB spaces. Experience with databases and table structures. ITIL v3 or v4 Foundations certification. Worldpay perks - what we'll bring for you We know it's bigger than just your career. It's your life, and your world. That's why we offer global benefits and programs to support you at every stage. Here's a taste of what you can expect. A competitive salary and benefits. Time to support charities and give back to your community. Parental leave policy.