Hyundai Motor America
Assistant Manager, Retail Service Experience
Hyundai Motor America, Fountain Valley, California, us, 92728
At Genesis, we've rethought our business and created cars that combine performance, quality, design and innovation into a complete package.
It's time you rethink what you expect from an employer.
At Genesis, we understand you're not just building a career - you're building a life. We believe in our people and realize that our success is a direct result of our commitment in offering you great opportunities for your career. If you would enjoy working in a dynamic environment and are looking for a chance to become part of a stellar team of professionals, we invite you to apply online today.
Location
NHQ
Purpose
This position is primarily responsible for the coordination of the strategy development, program development, and implementation of programs across the Service Customer Journey. This includes business partner/vendor management and enhancements to align with Genesis brand direction, providing various support functions to the CX Team, managing the budgets/purchasing process for applicable projects and ongoing program operations, and Supporting HMA management and key stakeholders to develop, implement and operate the Genesis Retail Service experience with the focus on maximizing service retention and brand loyalty as well as increasing dealer/HMA parts sales.Major Responsibilities
Provide full project management support for all day-to-day activities of Genesis Retail Service Experience.Use independent judgment to develop business requirements, implementation, and maintenance of Retail Service Experience across all service/parts customer touch points adding and improving the Genesis Service Process Guide.Manage the Genesis Retail Service Experience partner programs to increase guest satisfaction with the experience driving owner satisfaction, increased parts sales, retention and loyalty.Coordinates system assessment, design, and implementation of necessary technology to supports data and system needs of the Customer Experience Journey.Manage vendor partners by working with existing and perspective supplier(s) to develop and maintain necessary RFPs, Statements of Work (SOW), Service Level Agreements (SLA) etc. coordinating efforts through Purchasing and Legal.Maintain supplier agreements, change orders, purchase requests, purchase orders, and invoices. Facilitate processing and approvals with internal departments.Manage all dealer supplier invoicing, reimbursements and inquiries for field and retailers. Interface with finance to ensure timeliness and accuracy of monthly dealer payments to ensure timely delivery of monthly billing for dealers.Coordinate with Regions, Field, and Retailers for; general inquires, administration of all programs, and assistance with development of training/program announcement materials.Documents and/or analyzes customer touch points and customer data to identify opportunities.Works to continuously identify new technological opportunities to effectively exceed guest expectations for Service Retail experience.Major Responsibilities (continued)
Authority
Oversee performance of suppliers and internal support departments (e.g., HAEA, DBP). Includes developing scope, monitoring quality, and ensuring delivery of goods and services.Independently review and approve deliverables from suppliers and internal support departments, including but not limited to analysis, reports, presentations, and field and retailer communications.Create, release, and pay departmental invoices through SAP.Education
~ Must be a high school graduate~ Bachelor's degree preferred~ Master's degree a plus
Related Experience
At least five years of relevant experience, of which at least three years is directly related experience within the automotive industry.Two or more years of experience in Retail Service in a National, field or retail/dealership capacity.Two or more years of experience in Customer Relations or related experience.Automotive retail service experience and knowledge of retail operations and field operations.Skills/Knowledge
Ability to work with all levels of management.Strategic planning skills.Strong interpersonal and organizational skills.Good negotiation skills.High level of proficiency with MS Office (Excel, Word, PowerPoint) required.Strong understanding of Retail Service process and the After Sales Customer Journey.Ability to quickly grasp data mining as it pertains to customer communication needs.Must have analytical, written and oral communication skills.Ability to work with many different personalities in a fast-paced environment.Excellent decision-making skills with defined judgement ability and maturity.Certification
N/A.Physical Requirements
Normal office dutiesTravel: 0% - 25%
Work Model
#LI-Hybrid (60% Onsite/40% Remote)
Affiliate
#Genesis
Compensation
$69,300.00 - $99,000.00 Annual
Benefits
Monthly Hyundai/Genesis vehicle lease allowance (including insurance and maintenance)Holiday Pay - the company shuts down with pay between Christmas and New Years.Vacation and sick time offHealthcare insurance (medical, dental, and vision)401(K) company matchAdditional 401(K) Employer Enhanced Contribution program - eligible after 1 year of employment, in addition to the regular employer matching contributionBasic life insurance, short- and long-term disabilityMental health, wellbeing, and employee assistance programHealth advocate (coordinate care and services, assistance with claim and billing issues, understanding Hyundai benefits)
Our Company adheres to the equal employment opportunity guidelines set forth by federal, state and local laws. The information requested on this form is sought in good faith and will not be used to discriminate against the applicant based on race, religion or creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic characteristics, marital status, sex or gender (which includes pregnancy, childbirth, or related circumstances), gender identity, gender expression, age, citizenship, sexual orientation, family care or medical leave status, military and veteran status, political affiliation, or any other characteristic protected by federal, state and local laws.
It's time you rethink what you expect from an employer.
At Genesis, we understand you're not just building a career - you're building a life. We believe in our people and realize that our success is a direct result of our commitment in offering you great opportunities for your career. If you would enjoy working in a dynamic environment and are looking for a chance to become part of a stellar team of professionals, we invite you to apply online today.
Location
NHQ
Purpose
This position is primarily responsible for the coordination of the strategy development, program development, and implementation of programs across the Service Customer Journey. This includes business partner/vendor management and enhancements to align with Genesis brand direction, providing various support functions to the CX Team, managing the budgets/purchasing process for applicable projects and ongoing program operations, and Supporting HMA management and key stakeholders to develop, implement and operate the Genesis Retail Service experience with the focus on maximizing service retention and brand loyalty as well as increasing dealer/HMA parts sales.Major Responsibilities
Provide full project management support for all day-to-day activities of Genesis Retail Service Experience.Use independent judgment to develop business requirements, implementation, and maintenance of Retail Service Experience across all service/parts customer touch points adding and improving the Genesis Service Process Guide.Manage the Genesis Retail Service Experience partner programs to increase guest satisfaction with the experience driving owner satisfaction, increased parts sales, retention and loyalty.Coordinates system assessment, design, and implementation of necessary technology to supports data and system needs of the Customer Experience Journey.Manage vendor partners by working with existing and perspective supplier(s) to develop and maintain necessary RFPs, Statements of Work (SOW), Service Level Agreements (SLA) etc. coordinating efforts through Purchasing and Legal.Maintain supplier agreements, change orders, purchase requests, purchase orders, and invoices. Facilitate processing and approvals with internal departments.Manage all dealer supplier invoicing, reimbursements and inquiries for field and retailers. Interface with finance to ensure timeliness and accuracy of monthly dealer payments to ensure timely delivery of monthly billing for dealers.Coordinate with Regions, Field, and Retailers for; general inquires, administration of all programs, and assistance with development of training/program announcement materials.Documents and/or analyzes customer touch points and customer data to identify opportunities.Works to continuously identify new technological opportunities to effectively exceed guest expectations for Service Retail experience.Major Responsibilities (continued)
Authority
Oversee performance of suppliers and internal support departments (e.g., HAEA, DBP). Includes developing scope, monitoring quality, and ensuring delivery of goods and services.Independently review and approve deliverables from suppliers and internal support departments, including but not limited to analysis, reports, presentations, and field and retailer communications.Create, release, and pay departmental invoices through SAP.Education
~ Must be a high school graduate~ Bachelor's degree preferred~ Master's degree a plus
Related Experience
At least five years of relevant experience, of which at least three years is directly related experience within the automotive industry.Two or more years of experience in Retail Service in a National, field or retail/dealership capacity.Two or more years of experience in Customer Relations or related experience.Automotive retail service experience and knowledge of retail operations and field operations.Skills/Knowledge
Ability to work with all levels of management.Strategic planning skills.Strong interpersonal and organizational skills.Good negotiation skills.High level of proficiency with MS Office (Excel, Word, PowerPoint) required.Strong understanding of Retail Service process and the After Sales Customer Journey.Ability to quickly grasp data mining as it pertains to customer communication needs.Must have analytical, written and oral communication skills.Ability to work with many different personalities in a fast-paced environment.Excellent decision-making skills with defined judgement ability and maturity.Certification
N/A.Physical Requirements
Normal office dutiesTravel: 0% - 25%
Work Model
#LI-Hybrid (60% Onsite/40% Remote)
Affiliate
#Genesis
Compensation
$69,300.00 - $99,000.00 Annual
Benefits
Monthly Hyundai/Genesis vehicle lease allowance (including insurance and maintenance)Holiday Pay - the company shuts down with pay between Christmas and New Years.Vacation and sick time offHealthcare insurance (medical, dental, and vision)401(K) company matchAdditional 401(K) Employer Enhanced Contribution program - eligible after 1 year of employment, in addition to the regular employer matching contributionBasic life insurance, short- and long-term disabilityMental health, wellbeing, and employee assistance programHealth advocate (coordinate care and services, assistance with claim and billing issues, understanding Hyundai benefits)
Our Company adheres to the equal employment opportunity guidelines set forth by federal, state and local laws. The information requested on this form is sought in good faith and will not be used to discriminate against the applicant based on race, religion or creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic characteristics, marital status, sex or gender (which includes pregnancy, childbirth, or related circumstances), gender identity, gender expression, age, citizenship, sexual orientation, family care or medical leave status, military and veteran status, political affiliation, or any other characteristic protected by federal, state and local laws.