Stellantis Financial Services
Account Manager (Houston-Collections)
Stellantis Financial Services, Houston, Texas, United States, 77246
About Stellantis:
Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citroën, Dodge, DS Automobiles, Fiat, Jeep®, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys.
Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customer's experience
General Job Summary:
A Collector is responsible for negotiating on delinquent accounts up to 119 days past due by taking inbound and making outbound calls. The main job function is to make contact with customers and through the negotiation of payment arrangements to bring the account current while complying with internal policy and procedures. Additional job function is to utilize on-line systems to perform skip trace work. Always willing to work with customers-solving any financial issues that may arise. The Collector position is vital to loss mitigation and overall company performance.
Salary and Benefits:
At Stellantis Financial Services, we ask at a lot of our employees which is why we give so much in return. In addition to your competitive salary, medical/dental/vision plan, and matching 401(k), we'll shower you with perks, including:Salary
:
$19-$21 per hour and potential lucrative monthly bonusSupplemental pay
:
Referral bonusFlexibility
:
High performing associates can create their own work schedule on a weekly basisLocation
:
When not working from home, work from our beautiful new office with breathtaking views of HoustonDress
:
Enjoy our comfortable causal work environmentHiring Class Start Date:
October 21, 2024Benefits
:401(k) matchingHealth insurance (medical, dental, vision)Disability insuranceLife insurancePaid time off
Job Requirements:
Treats all contacts in a courteous and professional mannerConfers with customer by telephone in attempt to collect current and past due payments while documenting all actions taking on the accountReviews customer's file and offers programs to qualified customers in order to minimize delinquencyUses established procedures to make effective use of extensions and due date changes to resolve delinquent accountsUtilizes collection skip tools to locate accounts leading to resolutionRecommend accounts for repossession or legal actionThis position involves regular access to specified personal information of consumersPerform all responsibilities in compliance with company policies and proceduresAssist with various projects as assigned by direct supervisorQualifications and requirements:
High school diploma/GEDModerate computer knowledge of MS Excel and MS Word software and keyboard skills including minimum accuracy requirementsAbility to recognize problems, resolve or escalate as needed, including using a variety of talk offs to convince the customer to make a paymentSpeak and listen effectively to customers via phone, and tolerate stressful interactions with customersMulti-task in a high energy standard office and/or home environment
Stellantis Financial Services, Inc (SFS) is an equal opportunity employer and is committed to providing its employees an environment that is free of harassment, discrimination, and intimidation. It is the policy of SFS to comply with all applicable employment laws and regulations and to provide equal opportunity for all qualified persons and to not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, pregnancy, sexual orientation, veteran status, gender identity or expression, change of sex, and/or transgender status or any protected status. Candidates must possess authorization to work in the United States. This policy applies to recruitment and placement, promotion, training, transfer, retention, rate of pay and all other terms and conditions of employment. Employment and promotion decisions will be based solely on merit, ability, achievement, experience, conduct and other legitimate business reasons.
#li-hybrid
Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citroën, Dodge, DS Automobiles, Fiat, Jeep®, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys.
Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customer's experience
General Job Summary:
A Collector is responsible for negotiating on delinquent accounts up to 119 days past due by taking inbound and making outbound calls. The main job function is to make contact with customers and through the negotiation of payment arrangements to bring the account current while complying with internal policy and procedures. Additional job function is to utilize on-line systems to perform skip trace work. Always willing to work with customers-solving any financial issues that may arise. The Collector position is vital to loss mitigation and overall company performance.
Salary and Benefits:
At Stellantis Financial Services, we ask at a lot of our employees which is why we give so much in return. In addition to your competitive salary, medical/dental/vision plan, and matching 401(k), we'll shower you with perks, including:Salary
:
$19-$21 per hour and potential lucrative monthly bonusSupplemental pay
:
Referral bonusFlexibility
:
High performing associates can create their own work schedule on a weekly basisLocation
:
When not working from home, work from our beautiful new office with breathtaking views of HoustonDress
:
Enjoy our comfortable causal work environmentHiring Class Start Date:
October 21, 2024Benefits
:401(k) matchingHealth insurance (medical, dental, vision)Disability insuranceLife insurancePaid time off
Job Requirements:
Treats all contacts in a courteous and professional mannerConfers with customer by telephone in attempt to collect current and past due payments while documenting all actions taking on the accountReviews customer's file and offers programs to qualified customers in order to minimize delinquencyUses established procedures to make effective use of extensions and due date changes to resolve delinquent accountsUtilizes collection skip tools to locate accounts leading to resolutionRecommend accounts for repossession or legal actionThis position involves regular access to specified personal information of consumersPerform all responsibilities in compliance with company policies and proceduresAssist with various projects as assigned by direct supervisorQualifications and requirements:
High school diploma/GEDModerate computer knowledge of MS Excel and MS Word software and keyboard skills including minimum accuracy requirementsAbility to recognize problems, resolve or escalate as needed, including using a variety of talk offs to convince the customer to make a paymentSpeak and listen effectively to customers via phone, and tolerate stressful interactions with customersMulti-task in a high energy standard office and/or home environment
Stellantis Financial Services, Inc (SFS) is an equal opportunity employer and is committed to providing its employees an environment that is free of harassment, discrimination, and intimidation. It is the policy of SFS to comply with all applicable employment laws and regulations and to provide equal opportunity for all qualified persons and to not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, pregnancy, sexual orientation, veteran status, gender identity or expression, change of sex, and/or transgender status or any protected status. Candidates must possess authorization to work in the United States. This policy applies to recruitment and placement, promotion, training, transfer, retention, rate of pay and all other terms and conditions of employment. Employment and promotion decisions will be based solely on merit, ability, achievement, experience, conduct and other legitimate business reasons.
#li-hybrid