Veenstra and Kimm, Inc.
IT Help Desk Technician
Veenstra and Kimm, Inc., West Des Moines, Iowa, United States, 50265
Primary Function:
The Help Desk/Technical Support Specialist will serve as a point of contact for help desk questions and trouble shooting. Our Information Technology (IT) team works with employees across nine office locations to ensure seamless day-to-day operations.
V&K BenefitsBenefits available 30 days following date of employment, includes: Medical, Dental, Vision, Short and Long Term Disability, plus additional supplemental insurancesClothing allowing401k with company matchProfit sharingPaid time off and 9 paid holidaysPaid training and development on and off siteMain Duties and Responsibilities:
Provide telephone support as well as on-site support for users to determine symptoms, causes and resolutions to problems related to PC software, configuration management, network management, VPN support, wireless access support, phone support, video conference support, printer configuration, network and cloud applications for all employeesPerform advanced hardware and software support for laptop, desktop, and tablet PC's. This also involves upgrades, testing workstations, peripheral devices, user applications and other softwareProvides basic level support for network serversSystem maintenance for help desk ticket database that is utilized company wideDevelop, maintain, modify, and report on standard problems, resolutions, and decision trees for use by the entire teamPerform regular file maintenance of help desk ticket system softwareProvide written documentation on any changes to the I.T. infrastructureRequirements:
Associate Degree in Computer Science or equivalent requiredDesktop support experience with Windows 11 installation, support, patching and troubleshootingExperience with Office 365 installation, support, patching and troubleshootingExperience with Windows networking TCP/IP configuration and troubleshootingInstallation and troubleshooting 3rd party applications on desktop experienceStrong verbal communication and people skills requiredExperience troubleshooting network printersExcellent attention to detail requiredMAC OS experience a plusComp TIA A+ a plus
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing all the duties of the job, the employee is regularly required to perform consistent work on PC. Must be able to lift up to 50lbs occasionally. Regularly required to talk or hear. Frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Occasional travel required.
Work Environment
The work environment characteristics described here are representative of those an employee encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Indoors with regular office conditions. The noise level in the work environment is usually moderate.
The Help Desk/Technical Support Specialist will serve as a point of contact for help desk questions and trouble shooting. Our Information Technology (IT) team works with employees across nine office locations to ensure seamless day-to-day operations.
V&K BenefitsBenefits available 30 days following date of employment, includes: Medical, Dental, Vision, Short and Long Term Disability, plus additional supplemental insurancesClothing allowing401k with company matchProfit sharingPaid time off and 9 paid holidaysPaid training and development on and off siteMain Duties and Responsibilities:
Provide telephone support as well as on-site support for users to determine symptoms, causes and resolutions to problems related to PC software, configuration management, network management, VPN support, wireless access support, phone support, video conference support, printer configuration, network and cloud applications for all employeesPerform advanced hardware and software support for laptop, desktop, and tablet PC's. This also involves upgrades, testing workstations, peripheral devices, user applications and other softwareProvides basic level support for network serversSystem maintenance for help desk ticket database that is utilized company wideDevelop, maintain, modify, and report on standard problems, resolutions, and decision trees for use by the entire teamPerform regular file maintenance of help desk ticket system softwareProvide written documentation on any changes to the I.T. infrastructureRequirements:
Associate Degree in Computer Science or equivalent requiredDesktop support experience with Windows 11 installation, support, patching and troubleshootingExperience with Office 365 installation, support, patching and troubleshootingExperience with Windows networking TCP/IP configuration and troubleshootingInstallation and troubleshooting 3rd party applications on desktop experienceStrong verbal communication and people skills requiredExperience troubleshooting network printersExcellent attention to detail requiredMAC OS experience a plusComp TIA A+ a plus
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing all the duties of the job, the employee is regularly required to perform consistent work on PC. Must be able to lift up to 50lbs occasionally. Regularly required to talk or hear. Frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Occasional travel required.
Work Environment
The work environment characteristics described here are representative of those an employee encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Indoors with regular office conditions. The noise level in the work environment is usually moderate.