Infosys
Principal Consultant - Telecom
Infosys, Atlanta, Georgia, United States, 30383
Infosys Consulting’s Communications Practice is seeking a Principal Level Management Consultant with experience across one or more domain areas in the Communications industry, including
customer relationship management (CRM), customer care operations, Service Operations, ERP and Supply chain.
As a Principal Consultant, you will provide best-fit solutions for one or more projects across our communications service provider clients; provide technology/product fitment consultation; assist in defining scope and sizing of work; anchor Proof of Concept developments and support opportunity identification and pursuit processes and evangelize Infosys brand. You will collaborate with some of the best talent in the industry to create and implement innovative high-quality solutions, lead and participate in sales and pursuits focused on our clients' business needs. You will be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.
Required Qualifications:
Bachelor’s degree or foreign equivalent required in Electrical, Telecom, or Information Technology Engineering
Min. 7 years of experience with Operational Technologies within the Communications Sector.
Knowledgeable in key areas of Communications provider operations, including
customer relationship management (CRM), customer care operations, Service Operations, ERP and supply chain.
Has at least 3 years’ experience designing, implementing, or managing platforms for CSP providers
using MS Dynamics, Salesforce, ServiceNow, Oracle/SAP for above process areas.
Should be able to comprehend and design industry standard information models like TM Forum SID.
Has at least 5 years’ experience in managing IT programs and projects.
Should be able to develop business process and system use cases.
Should be able to create the As-Is and To-Be Process and Use Case documents.
Should be able to guide, mentor and review the end-to-end solution.
The candidate must be a team player and is also expected to help the project team with any functional issues that may arise during the course of the project.
Excellent analytical skills and communication skills.
All candidates must be willing and able to travel up to 100%, depending on client requirements.
U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.
Live within 2 hours’ drive time or be willing to relocate to one of the following Infosys hub offices - Atlanta, GA; Boston, MA; Chicago, IL; Dallas, TX; Houston, TX; Bridgewater, NJ; New York City, NY; San Francisco, CA; Seattle, WA
Preferred Qualifications:
Has at least 3 years’ experience managing operations or analyzing and implementing process optimizations across an areas of customer relationship management (CRM), customer care operations, Service Operations, ERP and supply chain.
At least 3 years of experience in implementing and enhancing industry standard products for CSP operations.
Experience and desire to work in a consulting environment that requires regular travel
Should have excellent soft-skills and leadership skills to lead assessment workshops, and work with Enterprise architects to design roadmaps for next 5 years.
Experience of at least 1 or 2 full-cycle implementations for a CSP with hands on Functional and deployment experience
Experience in a CSP in North America across Mobility or Wireline networks will be preferred
Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:
Medical/Dental/Vision/Life Insurance
Long-term/Short-term Disability
Health and Dependent Care Reimbursement Accounts
Insurance (Accident, Critical Illness, Hospital Indemnity, Legal)
401(k) plan and contributions dependent on salary level
Paid holidays plus Paid Time Off
Infosys Consulting is the global management and technology consulting practice of Infosys, a global leader in technology services and consulting. We combine the power of time-tested methodologies, people-driven innovation and disruptive technology to enable leaders of the world’s top brands pursue a path of smart transformation.
We have offices in over 20 countries. Our U.S. hub office cities are Atlanta, Boston, Chicago, Dallas, Houston, New York, Seattle and Palo Alto.
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
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customer relationship management (CRM), customer care operations, Service Operations, ERP and Supply chain.
As a Principal Consultant, you will provide best-fit solutions for one or more projects across our communications service provider clients; provide technology/product fitment consultation; assist in defining scope and sizing of work; anchor Proof of Concept developments and support opportunity identification and pursuit processes and evangelize Infosys brand. You will collaborate with some of the best talent in the industry to create and implement innovative high-quality solutions, lead and participate in sales and pursuits focused on our clients' business needs. You will be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.
Required Qualifications:
Bachelor’s degree or foreign equivalent required in Electrical, Telecom, or Information Technology Engineering
Min. 7 years of experience with Operational Technologies within the Communications Sector.
Knowledgeable in key areas of Communications provider operations, including
customer relationship management (CRM), customer care operations, Service Operations, ERP and supply chain.
Has at least 3 years’ experience designing, implementing, or managing platforms for CSP providers
using MS Dynamics, Salesforce, ServiceNow, Oracle/SAP for above process areas.
Should be able to comprehend and design industry standard information models like TM Forum SID.
Has at least 5 years’ experience in managing IT programs and projects.
Should be able to develop business process and system use cases.
Should be able to create the As-Is and To-Be Process and Use Case documents.
Should be able to guide, mentor and review the end-to-end solution.
The candidate must be a team player and is also expected to help the project team with any functional issues that may arise during the course of the project.
Excellent analytical skills and communication skills.
All candidates must be willing and able to travel up to 100%, depending on client requirements.
U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.
Live within 2 hours’ drive time or be willing to relocate to one of the following Infosys hub offices - Atlanta, GA; Boston, MA; Chicago, IL; Dallas, TX; Houston, TX; Bridgewater, NJ; New York City, NY; San Francisco, CA; Seattle, WA
Preferred Qualifications:
Has at least 3 years’ experience managing operations or analyzing and implementing process optimizations across an areas of customer relationship management (CRM), customer care operations, Service Operations, ERP and supply chain.
At least 3 years of experience in implementing and enhancing industry standard products for CSP operations.
Experience and desire to work in a consulting environment that requires regular travel
Should have excellent soft-skills and leadership skills to lead assessment workshops, and work with Enterprise architects to design roadmaps for next 5 years.
Experience of at least 1 or 2 full-cycle implementations for a CSP with hands on Functional and deployment experience
Experience in a CSP in North America across Mobility or Wireline networks will be preferred
Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:
Medical/Dental/Vision/Life Insurance
Long-term/Short-term Disability
Health and Dependent Care Reimbursement Accounts
Insurance (Accident, Critical Illness, Hospital Indemnity, Legal)
401(k) plan and contributions dependent on salary level
Paid holidays plus Paid Time Off
Infosys Consulting is the global management and technology consulting practice of Infosys, a global leader in technology services and consulting. We combine the power of time-tested methodologies, people-driven innovation and disruptive technology to enable leaders of the world’s top brands pursue a path of smart transformation.
We have offices in over 20 countries. Our U.S. hub office cities are Atlanta, Boston, Chicago, Dallas, Houston, New York, Seattle and Palo Alto.
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
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