ApTask
Senior Voice Engineer
ApTask, Houston, Texas, United States, 77246
About Client:The Client is specialised in title insurance and related services required for settlement by the real estate and mortgage industries, provided by our family of companies and high-quality network of policy-issuing offices. Its continued growth allows it to continue innovating and investing in key initiatives that propel the company forward in the real estate space.With a rich history dating back several decades, it has become a trusted name in the industry, offering comprehensive solutions to protect property buyers, sellers, and lenders from potential risks and uncertainties.
Rate Range: $45-$50/Hr
Job Description:Responsible for designing, implementing, and managing advanced voice communication systems and technologies.You will leverage your expertise in voice engineering to ensure high-quality, reliable, and efficient voice services across the organization.This role involves troubleshooting complex voice issues, optimizing system performance, and leading projects to upgrade or deploy new voice solutions.Key Responsibilities:
Voice System Design & Implementation: Design and implement voice communication systems, including VoIP, PBX, SIP, and unified communications solutions.Develop and execute deployment plans for new voice technologies, ensuring minimal disruption to ongoing operations.System Maintenance & Optimization: Monitor and maintain the performance of voice systems to ensure reliability and quality.Perform regular system updates, patches, and configuration changes to optimize performance and security.Troubleshooting & Support: Diagnose and resolve complex voice communication issues, including call quality problems, connectivity issues, and system errors.Provide advanced support for escalated voice-related incidents and work closely with other IT teams to resolve cross-functional issues.Project Management: Lead and manage voice-related projects, including system upgrades, migrations, and integrations.Coordinate with vendors, stakeholders, and internal teams to ensure project milestones and deliverables are met.Documentation & Reporting: Maintain comprehensive documentation for voice systems, configurations, and troubleshooting procedures.Generate and analyze reports on system performance, usage, and incidents to inform strategic decisions.Innovation & Research: Stay current with emerging voice technologies and industry trends.Evaluate and recommend new tools, technologies, and methodologies to enhance voice services and support organizational goals.Skills/Experience:
Minimum of 5-7 years of experience in voice engineering.Proven experience with VoIP, PBX systems, SIP trunking, and unified communications platforms.Required Skills:
In-depth knowledge of voice communication protocols (SIP, H.323) and network fundamentals.Proficiency with voice system hardware, software, and troubleshooting tools.Experience with network design and configuration, including QoS and bandwidthStrong analytical and problem-solving skills.Excellent communication and interpersonal skills.Ability to manage multiple priorities and work under pressure. management.Experience with the process of porting voice services between different carriersWebex CallingWebex Contact CenterDesired Skills:
In-depth knowledge of voice communication protocols (SIP, H.323) and network fundamentals.Proficiency with voice system hardware, software, and troubleshooting tools.Experience with network design and configuration, including QoS and bandwidthStrong analytical and problem-solving skills.Excellent communication and interpersonal skills.Ability to manage multiple priorities and work under pressure. management.Experience with the process of porting voice services between different carriersDegree Requirement:
Bachelors degree in computer science, Information Technology, Electrical Engineering, or a related field.Certification Requirements:
Relevant certifications (e.g., CCNP, CCIE, Avaya, Cisco, CVP).
Non-benefitted (other than those mandated under state or federal law).Please note that this position does not include paid time off benefits. ApTask offers subsidized insurance coverage to our employees.
About ApTask:ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-certified company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development. As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries. Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Candidate Data Collection Disclaimer:At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.
If you have any concerns or queries about your personal information, please feel free to contact our compliance team at businessexcellence@aptask.com
Rate Range: $45-$50/Hr
Job Description:Responsible for designing, implementing, and managing advanced voice communication systems and technologies.You will leverage your expertise in voice engineering to ensure high-quality, reliable, and efficient voice services across the organization.This role involves troubleshooting complex voice issues, optimizing system performance, and leading projects to upgrade or deploy new voice solutions.Key Responsibilities:
Voice System Design & Implementation: Design and implement voice communication systems, including VoIP, PBX, SIP, and unified communications solutions.Develop and execute deployment plans for new voice technologies, ensuring minimal disruption to ongoing operations.System Maintenance & Optimization: Monitor and maintain the performance of voice systems to ensure reliability and quality.Perform regular system updates, patches, and configuration changes to optimize performance and security.Troubleshooting & Support: Diagnose and resolve complex voice communication issues, including call quality problems, connectivity issues, and system errors.Provide advanced support for escalated voice-related incidents and work closely with other IT teams to resolve cross-functional issues.Project Management: Lead and manage voice-related projects, including system upgrades, migrations, and integrations.Coordinate with vendors, stakeholders, and internal teams to ensure project milestones and deliverables are met.Documentation & Reporting: Maintain comprehensive documentation for voice systems, configurations, and troubleshooting procedures.Generate and analyze reports on system performance, usage, and incidents to inform strategic decisions.Innovation & Research: Stay current with emerging voice technologies and industry trends.Evaluate and recommend new tools, technologies, and methodologies to enhance voice services and support organizational goals.Skills/Experience:
Minimum of 5-7 years of experience in voice engineering.Proven experience with VoIP, PBX systems, SIP trunking, and unified communications platforms.Required Skills:
In-depth knowledge of voice communication protocols (SIP, H.323) and network fundamentals.Proficiency with voice system hardware, software, and troubleshooting tools.Experience with network design and configuration, including QoS and bandwidthStrong analytical and problem-solving skills.Excellent communication and interpersonal skills.Ability to manage multiple priorities and work under pressure. management.Experience with the process of porting voice services between different carriersWebex CallingWebex Contact CenterDesired Skills:
In-depth knowledge of voice communication protocols (SIP, H.323) and network fundamentals.Proficiency with voice system hardware, software, and troubleshooting tools.Experience with network design and configuration, including QoS and bandwidthStrong analytical and problem-solving skills.Excellent communication and interpersonal skills.Ability to manage multiple priorities and work under pressure. management.Experience with the process of porting voice services between different carriersDegree Requirement:
Bachelors degree in computer science, Information Technology, Electrical Engineering, or a related field.Certification Requirements:
Relevant certifications (e.g., CCNP, CCIE, Avaya, Cisco, CVP).
Non-benefitted (other than those mandated under state or federal law).Please note that this position does not include paid time off benefits. ApTask offers subsidized insurance coverage to our employees.
About ApTask:ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-certified company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development. As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries. Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Candidate Data Collection Disclaimer:At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.
If you have any concerns or queries about your personal information, please feel free to contact our compliance team at businessexcellence@aptask.com