Senior User Researcher

This role is only open to those who are current or prior Salesforce interns. All others who do not meet this criteria will not be considered.Slack is hiring a Senior User Researcher to help us make people’s working lives simpler, more pleasant, and more productive.We’re looking for early career user researchers to work across our product organization. The Research & Analytics team aims to improve the product experience and maintain a customer-centered culture at Slack through practical and impactful research on how people use Slack and what their needs are.The nature of our work covers every stage of the product development cycle — from the formative to the evaluative and everything in between. We’re looking for researchers who are passionate about technology, comfortable in a dynamic organization, have excellent communication and collaboration skills, and are focused squarely on improving our product and our business.Slack has a positive, diverse, and supportive culture—we look for people who are curious, inventive, and work to be a little better every single day. In our work together, we aim to be smart, humble, hard-working, and collaborative. If this sounds like a good fit for you, why not say hello?What you will be doing:

Gather and prioritize key research questions from product, design, engineering, and marketing partners.Plan and conduct practical, impactful research via a diverse set of methods throughout the entire product cycle.Analyze results and translate them into clear, compelling narratives that inspire action and change among your stakeholders.Engage with cross-functional product teams as they build, consulting on their execution and identifying new opportunities.Partner closely with Researchers and Data Scientists in other product areas to ensure a consistent and always-evolving view of the user experience.Act as an internal evangelist for our customers, our users, and product research as a discipline.What you should have:

A PhD degree in Psychology, Human Computer Interaction, or related field or similar work experience.An understanding of and ability to implement basic qualitative research design best practices.An understanding of and ability to conduct qualitative or quantitative data analysis.Strong collaboration and communication skills.Strong storytelling skills and an ability to frame insights into compelling narratives.Familiarity with developing or using frameworks to align cross-functional teams.Willingness to roll up your sleeves and perform a wide variety of research-related tasks, including recruiting participants when the situation demands it.*This is a rough guide, but we recognize that strong researchers come from a variety of paths and backgrounds — please apply if you feel you’d be a good fit!Slack is an Equal Opportunity Employer and participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities, and protected veterans are encouraged to apply. Slack will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance.

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