Infosys Limited
Principal Consultant - Telecom (Salesforce / MSD)
Infosys Limited, Boston, New York, United States,
Work LocationAtlanta, GA, Boston, MA, Bridgewater, NJ, Chicago, IL, Dallas, TX, Houston, TX, New York, NY, San Francisco, CA, Seattle, WADomainConsultingCompanyITL USARequisition ID120989BRSalary min123500Salary max154500Infosys Consulting’s Communications Practice is seeking a Principal Level Management Consultant with experience across one or more domain areas in the Communications industry, including
customer relationship management (CRM) covering Marketing, Sales, customer service/customer care operations.As a Principal Consultant, you will provide best-fit solutions for one or more projects across our communications service provider clients; provide technology/product fitment consultation; assist in defining scope and sizing of work; anchor Proof of Concept developments and support opportunity identification and pursuit processes and evangelize Infosys brand. You will collaborate with some of the best talent in the industry to create and implement innovative high-quality solutions, lead and participate in sales and pursuits focused on our clients' business needs.Required Qualifications:
Bachelor’s degree or foreign equivalent required in Electrical, Telecom, or Information Technology Engineering.Min. 7 years of experience with Operational Technologies within the Communications Sector.Knowledgeable in key areas of Communications provider operations, including
customer relationship management (CRM) .Has at least 3 years’ experience designing, implementing, or managing platforms for CSP providers
using MS Dynamics, Salesforce .Should be able to comprehend and design industry standard information models like TM Forum SID.Has at least 5 years’ experience in managing IT programs and projects.Should be able to develop business process and system use cases.Should be able to create the As-Is and To-Be Process and Use Case documents.Should be able to guide, mentor and review the end-to-end solution.Excellent analytical skills and communication skills.All candidates must be willing and able to travel up to 100%, depending on client requirements.U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.Live within 2 hours’ drive time or be willing to relocate to one of the following Infosys hub offices - Atlanta, GA; Boston, MA; Chicago, IL; Dallas, TX; Houston, TX; Bridgewater, NJ; New York City, NY; San Francisco, CA; Seattle, WA.Preferred Qualifications:
Prior experience with Big four consulting firms.Has at least 3 years’ experience managing operations or analyzing and implementing process optimizations across areas of customer relationship management (CRM).At least 3 years of experience in implementing and enhancing industry standard products for CSP operations.Experience and desire to work in a consulting environment that requires regular travel.Should have excellent soft-skills and leadership skills to lead assessment workshops, and work with Enterprise architects to design roadmaps for next 5 years.Experience of at least 1 or 2 full-cycle implementations for a CSP with hands-on Functional and deployment experience.Experience in a CSP in North America across Mobility or Wireline networks will be preferred.Benefits:
Medical/Dental/Vision/Life Insurance.Long-term/Short-term Disability.Health and Dependent Care Reimbursement Accounts.Insurance (Accident, Critical Illness, Hospital Indemnity, Legal).401(k) plan and contributions dependent on salary level.Paid holidays plus Paid Time Off.Infosys Consulting is the global management and technology consulting practice of Infosys, a global leader in technology services and consulting. We combine the power of time-tested methodologies, people-driven innovation and disruptive technology to enable leaders of the world’s top brands pursue a path of smart transformation.Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.#J-18808-Ljbffr
customer relationship management (CRM) covering Marketing, Sales, customer service/customer care operations.As a Principal Consultant, you will provide best-fit solutions for one or more projects across our communications service provider clients; provide technology/product fitment consultation; assist in defining scope and sizing of work; anchor Proof of Concept developments and support opportunity identification and pursuit processes and evangelize Infosys brand. You will collaborate with some of the best talent in the industry to create and implement innovative high-quality solutions, lead and participate in sales and pursuits focused on our clients' business needs.Required Qualifications:
Bachelor’s degree or foreign equivalent required in Electrical, Telecom, or Information Technology Engineering.Min. 7 years of experience with Operational Technologies within the Communications Sector.Knowledgeable in key areas of Communications provider operations, including
customer relationship management (CRM) .Has at least 3 years’ experience designing, implementing, or managing platforms for CSP providers
using MS Dynamics, Salesforce .Should be able to comprehend and design industry standard information models like TM Forum SID.Has at least 5 years’ experience in managing IT programs and projects.Should be able to develop business process and system use cases.Should be able to create the As-Is and To-Be Process and Use Case documents.Should be able to guide, mentor and review the end-to-end solution.Excellent analytical skills and communication skills.All candidates must be willing and able to travel up to 100%, depending on client requirements.U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.Live within 2 hours’ drive time or be willing to relocate to one of the following Infosys hub offices - Atlanta, GA; Boston, MA; Chicago, IL; Dallas, TX; Houston, TX; Bridgewater, NJ; New York City, NY; San Francisco, CA; Seattle, WA.Preferred Qualifications:
Prior experience with Big four consulting firms.Has at least 3 years’ experience managing operations or analyzing and implementing process optimizations across areas of customer relationship management (CRM).At least 3 years of experience in implementing and enhancing industry standard products for CSP operations.Experience and desire to work in a consulting environment that requires regular travel.Should have excellent soft-skills and leadership skills to lead assessment workshops, and work with Enterprise architects to design roadmaps for next 5 years.Experience of at least 1 or 2 full-cycle implementations for a CSP with hands-on Functional and deployment experience.Experience in a CSP in North America across Mobility or Wireline networks will be preferred.Benefits:
Medical/Dental/Vision/Life Insurance.Long-term/Short-term Disability.Health and Dependent Care Reimbursement Accounts.Insurance (Accident, Critical Illness, Hospital Indemnity, Legal).401(k) plan and contributions dependent on salary level.Paid holidays plus Paid Time Off.Infosys Consulting is the global management and technology consulting practice of Infosys, a global leader in technology services and consulting. We combine the power of time-tested methodologies, people-driven innovation and disruptive technology to enable leaders of the world’s top brands pursue a path of smart transformation.Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.#J-18808-Ljbffr