OTM Techno-Functional Analyst

OTM Techno-Functional Analyst at Oracle in Boise, Idaho, United States Job Description Job Description Position is for Oracle Transportation Management (OTM) Techno Functional Professional with implementation and support experience. Responsibilities include but are not limited to providing excellence in customer service support, diagnosis, replication, resolving Functional and Technical issues of complex and critical service requests. The focus of this position is to provide Customer Service on a technical and functional level and to ultimately drive complete and total resolution of each issue reported by customer. Career Level - IC4 Responsibilities Job Responsibilities: The main role of a Support engineer is to troubleshoot and resolve highly complex Functional problems. The key skills put to use on a daily basis are - high level of Functional skills, Oracle products knowledge, problem solving skills, and customer interaction/service expertise. Education: Bachelor or Masters degree or equivalent preferred. Other qualifications with adequate experience may be considered. Functional/Technical Knowledge & Skills: Must have good understanding of the following with OTM On-Prem and OTM SaaS capabilities: We are looking for a techno-functional person who has real-time hands-on functional/product and/or technical experience; and/or worked with L3 level support; and/or having equivalent knowledge. Key Experience: + Minimum 6 years of implementation and support working experience. + Strong Logistics business processes knowledge and concepts. + Implementation/Support experience on OTM modules like Order Management, Contract and Rate Management, Shipment Management, Business Process Automation, Global Trade management, Fleet Management and Fright Settlement. + Ability to relate the product functionality to business processes, and thus offer implementation advices to customers on how to meet their various business scenarios using OTM. + Technically good Skills in SQL, PL/SQL, BIP reports, XML and Stylesheet + Ability to relate the product functionality to business processes, and thus offer implementation advices to customers on how to meet their various business scenarios using OTM. + Strong problem solving skills. + Strong Customer interactions and service orientation so you can understand customer's critical situations and accordingly provide the response, and mobilize the organizational resources, while setting realistic expectations to customers. + Strong operations management and innovation orientation To view full details and how to apply, please login or create a Job Seeker account