JetBlue
Business Analyst IT Loyalty
JetBlue, Long Island City, New York, United States, 11101
Position Summary
The Business Analyst, IT Loyalty provides direct support to the IT Loyalty team by supporting the Project Manager in the development of materials in support of the planning and execution of IT projects. With the guidance of a Project Manager, the Business Analyst actively supports all aspects of the projects from start to finish with a particular emphasis on requirements development and participation project quality activities. The Business Analyst may occasionally serve as the project lead on smaller, well-defined projects or provide support to IT Managers in project initiation activities.
Essential ResponsibilitiesActively support a manageable portfolio of projects from start to finish in accordance with JetBlue IT policies and processes, produce clear, detailed project scoping and design documentation to be used by technical specialists to build appropriate solutionsElicit and develop clear, traceable requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysisCritically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needsDrive and challenge business units on their assumptions of how they will successfully execute their plansCollaborate with developers, architects, subject matter experts, and other IT team members to establish the technical vision and analyze tradeoffs between usability and performance needsAssist in the development of business cases, considering financial, resource, and technological constraints; develop cost estimates with consideration to business impacts and risksEnsure that approved requirements are developed in sufficient scope and detail to result in the delivery of a solution that meets customer needs as they perceive themProactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements and deliver the following artifacts: Functional Requirements; Technical Requirements, including architecture, interfaces, security and business continuityOther duties as assignedMinimum Experience and Qualifications
Bachelor's Degree in related discipline; OR demonstrated capability to perform job responsibilities with a High School Diploma/GED and at least four (4) years of previous relevant work experienceOne (1) year of experience supporting projects with business user and IT componentsStrong working knowledge of Microsoft Office Suite, including Outlook, Excel, Word and VisioExcellent verbal and written communication skills and the ability to interact professionally with diverse stakeholders at all levels of the organization, including the ability to exercise good judgment in frequency and nature of communications to different parties (senior management, stakeholders, team members, etc.)Demonstrated technical and analytic ability through a live work sample during the hiring processAbility to review, consolidate, communicate and reverse-engineer complex technical and systems documentationWorking knowledge of risk management and quality assurance standards and methodologiesExperience in statistical and other quantitative and qualitative analytical methodologiesExperience in the commercial aviation industries with exposure to supporting IT systems and technologiesAvailable for occasional overnight travel (10%)Must pass a pre-employment drug testMust be legally eligible to work in the country in which the position is locatedAuthorization to work in the US is required. This position is not eligible for visa sponsorshipPreferred Experience and Qualifications
Working knowledge of industry standards in project management and development methodologies (Project Management Body of Knowledge (PMBOK), Microsoft Solutions Framework (MSF), Software Engineering Institute (SEI), Agile Methods, Rational Unified Process (RUP), etc.)Demonstrated analytical and basic project management skills required, including a thorough understanding of how to interpret business needs and translate them into application and operational requirementsStrong interpersonal and demonstrated facilitation skills including the ability to motivate and influence others, and able to foster and contribute to a positive, upbeat team environmentStrong customer service ethic and an understanding of how IT is ultimately delivers to the CustomerHigh tolerance for working in a dynamic and shifting environment and able to readily embrace and participate in change initiativesKnowledge of technology fundamentals and concepts including Microsoft technologiesAbility to work well with others and complete tasks with minimal supervisionEffective time management and prioritization skillsCertified Business Analyst Professional (CBAP)Crewmember Expectations:
Regular attendance and punctualityPotential need to work flexible hours and be available to respond on short-noticeAble to maintain a professional appearanceWhen working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraftMust be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and FunPromote JetBlue's #1 value of safety as a Safety Ambassador, supporting JetBlue's Safety Management System (SMS) components, Safety Policy and behavioral standardsIdentify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue's confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))Equipment:
Computer and other office equipmentWork Environment:
Traditional office environmentPhysical Effort:
Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)Compensation:
The base pay range for this position is between $77,000.00 and $112,000.00 per year. Base pay is one component of JetBlue's total compensation package, which may also include access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.
#LI-AC1
#LI-Hybrid
JetBlue Airways is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
The Business Analyst, IT Loyalty provides direct support to the IT Loyalty team by supporting the Project Manager in the development of materials in support of the planning and execution of IT projects. With the guidance of a Project Manager, the Business Analyst actively supports all aspects of the projects from start to finish with a particular emphasis on requirements development and participation project quality activities. The Business Analyst may occasionally serve as the project lead on smaller, well-defined projects or provide support to IT Managers in project initiation activities.
Essential ResponsibilitiesActively support a manageable portfolio of projects from start to finish in accordance with JetBlue IT policies and processes, produce clear, detailed project scoping and design documentation to be used by technical specialists to build appropriate solutionsElicit and develop clear, traceable requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysisCritically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needsDrive and challenge business units on their assumptions of how they will successfully execute their plansCollaborate with developers, architects, subject matter experts, and other IT team members to establish the technical vision and analyze tradeoffs between usability and performance needsAssist in the development of business cases, considering financial, resource, and technological constraints; develop cost estimates with consideration to business impacts and risksEnsure that approved requirements are developed in sufficient scope and detail to result in the delivery of a solution that meets customer needs as they perceive themProactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements and deliver the following artifacts: Functional Requirements; Technical Requirements, including architecture, interfaces, security and business continuityOther duties as assignedMinimum Experience and Qualifications
Bachelor's Degree in related discipline; OR demonstrated capability to perform job responsibilities with a High School Diploma/GED and at least four (4) years of previous relevant work experienceOne (1) year of experience supporting projects with business user and IT componentsStrong working knowledge of Microsoft Office Suite, including Outlook, Excel, Word and VisioExcellent verbal and written communication skills and the ability to interact professionally with diverse stakeholders at all levels of the organization, including the ability to exercise good judgment in frequency and nature of communications to different parties (senior management, stakeholders, team members, etc.)Demonstrated technical and analytic ability through a live work sample during the hiring processAbility to review, consolidate, communicate and reverse-engineer complex technical and systems documentationWorking knowledge of risk management and quality assurance standards and methodologiesExperience in statistical and other quantitative and qualitative analytical methodologiesExperience in the commercial aviation industries with exposure to supporting IT systems and technologiesAvailable for occasional overnight travel (10%)Must pass a pre-employment drug testMust be legally eligible to work in the country in which the position is locatedAuthorization to work in the US is required. This position is not eligible for visa sponsorshipPreferred Experience and Qualifications
Working knowledge of industry standards in project management and development methodologies (Project Management Body of Knowledge (PMBOK), Microsoft Solutions Framework (MSF), Software Engineering Institute (SEI), Agile Methods, Rational Unified Process (RUP), etc.)Demonstrated analytical and basic project management skills required, including a thorough understanding of how to interpret business needs and translate them into application and operational requirementsStrong interpersonal and demonstrated facilitation skills including the ability to motivate and influence others, and able to foster and contribute to a positive, upbeat team environmentStrong customer service ethic and an understanding of how IT is ultimately delivers to the CustomerHigh tolerance for working in a dynamic and shifting environment and able to readily embrace and participate in change initiativesKnowledge of technology fundamentals and concepts including Microsoft technologiesAbility to work well with others and complete tasks with minimal supervisionEffective time management and prioritization skillsCertified Business Analyst Professional (CBAP)Crewmember Expectations:
Regular attendance and punctualityPotential need to work flexible hours and be available to respond on short-noticeAble to maintain a professional appearanceWhen working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraftMust be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and FunPromote JetBlue's #1 value of safety as a Safety Ambassador, supporting JetBlue's Safety Management System (SMS) components, Safety Policy and behavioral standardsIdentify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue's confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))Equipment:
Computer and other office equipmentWork Environment:
Traditional office environmentPhysical Effort:
Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)Compensation:
The base pay range for this position is between $77,000.00 and $112,000.00 per year. Base pay is one component of JetBlue's total compensation package, which may also include access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.
#LI-AC1
#LI-Hybrid
JetBlue Airways is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.