United Way of New York City
Business Analyst
United Way of New York City, New York, New York, us, 10261
Reports to:
Chief Operating OfficerOrganization Summary:United Way of New York City (UWNYC) is a nonprofit mobilizing people and organizations to eradicate barriers and create opportunities that improve the lives of low-income New Yorkers. Part of the United Way Worldwide system, one of the world's most recognized charitable brands, we envision caring communities in which all individuals and families have access to quality education and the opportunity to lead healthy and financially secure lives. We strive to model our values in all our relationships, both internal and external: Collaboration, Compassion, Integrity, Accountability, and Superior Performance.Position Overview:The Business Analyst, reporting to the Chief Operating Officer, works across the organization to support a wide variety of stakeholders in the appropriate use, care, and maintenance of enterprise business systems. S/he translates business requirements into technical requirements, then leads the selection of software and other technological tools through to implementation. The Business Analyst functions as an internal technical consultant, working alongside program and administrative teams to gauge needs and in turn provide expertise and guidance on features, capabilities, and best practices. This new role combines oversight/maintenance with project management and interface with external technology vendors, consultants and partners.Primary Responsibilities:Lead client-facing requirements gathering sessions and translate client needs into technology product solutionsMaintain system content, addressing access and usage issues on existing applications e.g., Fluxx, Concur, AndarServe as master administrator of key platforms, managing configuration and build-out matters as well as third-party integrations (EDI, API)Oversee user profiles and assignments, system updates, vendor relationships and invoicesProvide change management support of systems/software, new features, and new processesConduct capacity building exercises, build library of end user training materials, lead group and 1:1 user trainingInterface with end users to trouble shoot technical issues and acquire feedback for continuous improvementContinually assess the vendor landscape to determine the best way to obtain needed functionality by either extending the use of current systems, or by obtaining new onesSupport the Administration & Procurement team in the tracking of various technology-related organizational memberships and subscriptions - e.g., Zoom, AWS, Amazon BusinessSkills, Knowledge, and Experience:Bachelors degree in Information Systems, Computer Science, Business Administration, or similar field8-plus years successful track record as a technology systems analyst addressing operational needsExperience in business process engineering, project management, database management or similarSolid technical knowledge of Microsoft 365 Suite Applications: Word, Excel, Sharepoint, PowerPoint, etc.Software programming and/or database development capability (SQL, Python, PHP, Linux, MS Access)
a big plusExpert project management skills: ability to organize, prioritize, collaborate, meet timelines, and follow up with internal and external stakeholdersKnowledge of government contracting schemes, standards, documentation requirements, forms and agreements extremely helpfulFamiliarity with various online procurement portals, tools, and software (HHS Accelerator, Grants Gateway, Statewide Financial system, PASSPort, DocuSign, etc.) a big plusAbility to work collaboratively across functional groups to solve problems and achieve resultsEnthusiasm for managing complicated and sometimes ambiguous projectsStrong written and spoken communication skills; ability to present ideas clearly and effectivelyHands-on approach to work executionNonprofit industry experience preferredKey CompetenciesAccountabilityCommunication (written and oral)TeamworkConflict ResolutionLeadershipProfessional/Technical ExpertiseSalary range:$110,000 - $125,000*The final determination of salary, within this range, will depend on the candidates education, skills and experience required for the particular position.Additional Requirements:Background checkUWNYC is presently on a Hybrid/In-Person work schedule.United Way of NYC Core Competencies for All StaffMission Focused:
Catalyze others commitment to the mission to create real social change that leads to better lives and healthier communities. This drives their performance and professional motivations.Relationship-Oriented : Understands that people come before processes and is astute in cultivating and managing relationships toward a common goal.Collaborator : Understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement.Results Driven:
Dedicated to shared and measurable goals for the common good: creating, resourcing, scaling and leveraging strategies and innovations for broad investment and impact.Brand Steward : Steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network .How to apply: Please apply on our United Way of New York City career page. No phone calls or faxes accepted. No phone calls or faxes accepted.United Way of New York City is an Equal Employment Opportunity Employer
Chief Operating OfficerOrganization Summary:United Way of New York City (UWNYC) is a nonprofit mobilizing people and organizations to eradicate barriers and create opportunities that improve the lives of low-income New Yorkers. Part of the United Way Worldwide system, one of the world's most recognized charitable brands, we envision caring communities in which all individuals and families have access to quality education and the opportunity to lead healthy and financially secure lives. We strive to model our values in all our relationships, both internal and external: Collaboration, Compassion, Integrity, Accountability, and Superior Performance.Position Overview:The Business Analyst, reporting to the Chief Operating Officer, works across the organization to support a wide variety of stakeholders in the appropriate use, care, and maintenance of enterprise business systems. S/he translates business requirements into technical requirements, then leads the selection of software and other technological tools through to implementation. The Business Analyst functions as an internal technical consultant, working alongside program and administrative teams to gauge needs and in turn provide expertise and guidance on features, capabilities, and best practices. This new role combines oversight/maintenance with project management and interface with external technology vendors, consultants and partners.Primary Responsibilities:Lead client-facing requirements gathering sessions and translate client needs into technology product solutionsMaintain system content, addressing access and usage issues on existing applications e.g., Fluxx, Concur, AndarServe as master administrator of key platforms, managing configuration and build-out matters as well as third-party integrations (EDI, API)Oversee user profiles and assignments, system updates, vendor relationships and invoicesProvide change management support of systems/software, new features, and new processesConduct capacity building exercises, build library of end user training materials, lead group and 1:1 user trainingInterface with end users to trouble shoot technical issues and acquire feedback for continuous improvementContinually assess the vendor landscape to determine the best way to obtain needed functionality by either extending the use of current systems, or by obtaining new onesSupport the Administration & Procurement team in the tracking of various technology-related organizational memberships and subscriptions - e.g., Zoom, AWS, Amazon BusinessSkills, Knowledge, and Experience:Bachelors degree in Information Systems, Computer Science, Business Administration, or similar field8-plus years successful track record as a technology systems analyst addressing operational needsExperience in business process engineering, project management, database management or similarSolid technical knowledge of Microsoft 365 Suite Applications: Word, Excel, Sharepoint, PowerPoint, etc.Software programming and/or database development capability (SQL, Python, PHP, Linux, MS Access)
a big plusExpert project management skills: ability to organize, prioritize, collaborate, meet timelines, and follow up with internal and external stakeholdersKnowledge of government contracting schemes, standards, documentation requirements, forms and agreements extremely helpfulFamiliarity with various online procurement portals, tools, and software (HHS Accelerator, Grants Gateway, Statewide Financial system, PASSPort, DocuSign, etc.) a big plusAbility to work collaboratively across functional groups to solve problems and achieve resultsEnthusiasm for managing complicated and sometimes ambiguous projectsStrong written and spoken communication skills; ability to present ideas clearly and effectivelyHands-on approach to work executionNonprofit industry experience preferredKey CompetenciesAccountabilityCommunication (written and oral)TeamworkConflict ResolutionLeadershipProfessional/Technical ExpertiseSalary range:$110,000 - $125,000*The final determination of salary, within this range, will depend on the candidates education, skills and experience required for the particular position.Additional Requirements:Background checkUWNYC is presently on a Hybrid/In-Person work schedule.United Way of NYC Core Competencies for All StaffMission Focused:
Catalyze others commitment to the mission to create real social change that leads to better lives and healthier communities. This drives their performance and professional motivations.Relationship-Oriented : Understands that people come before processes and is astute in cultivating and managing relationships toward a common goal.Collaborator : Understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement.Results Driven:
Dedicated to shared and measurable goals for the common good: creating, resourcing, scaling and leveraging strategies and innovations for broad investment and impact.Brand Steward : Steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network .How to apply: Please apply on our United Way of New York City career page. No phone calls or faxes accepted. No phone calls or faxes accepted.United Way of New York City is an Equal Employment Opportunity Employer