Tbwa Chiat/Day Inc
Program Manager of Engagement and Community Center San Francisco, CA
Tbwa Chiat/Day Inc, San Francisco, California, United States, 94199
Program Manager of Engagement and Community Center
Since 1984, Larkin Street Youth Services has helped more than 75,000 young adults in San Francisco with outreach, shelter, housing, education, employment, healthcare, and other services.Today, Larkin Street Youth Services is the largest provider of housing and services to homeless youth in the Bay Area. We serve 1,500 youth annually, operating or partnering to provide more than 500 emergency shelter, transitional, supportive, and subsidy-based housing beds at several unique sites across San Francisco.Working at Larkin Street, no matter what department, means making a real difference in the lives of young people experiencing homelessness. Our team is skilled, diverse, and passionate. Our culture encourages achievement and professional development, as well as teamwork and self-care. Our focus is always on the young people at the heart of our mission and to nurture potential, promote dignity and support bold steps by all.Under the guidance of the Associate Director, the Program Manager of the ECC is responsible for the daily operations of the Engagement and Community Center (ECC) and acts as immediate supervisor for the front desk/lobby staff and case management services. The Program Manager takes the lead with staff, client and programmatic issues.This is a full-time position, eligible for full benefits.Your responsibilities:Plan, coordinate, schedule, and supervise Front Desk Receptionist (2) and Case Management Staff (2).Act as a backup to Program Manager I during their absence.Ensure high-quality case management services are provided as well as other program activities such as client groups facilitated by the case management team.Coordinate and facilitate weekly client review and bi-weekly cross-departmental client review with ECC and Lark Inn Case Managers.Ensure proper cross-communication within Larkin departments to improve client quality of services.Responsible for adhering strictly to program budgets and contractual requirements for client services.Support program services within the milieu, including crisis intervention and maintaining program safety.Contribute towards the care and welfare of staff and clients.Participate and coordinate client re-entry meetings using a collaborative approach of restorative practices and behavioral health support.Organize and attend weekly Modification of Services meeting (MOS Huddle) and update client MOS list to distribute to program staff.Prepare and submit the monthly State of the Union report.Facilitate weekly staff meetings and coordinate professional development trainings as available and appropriate.Represent the agency at community events or on behalf of the Director of Engagement Services, as needed.Participate in the On-Call rotation for program support.WHO YOU ARE:You are passionate about the Larkin Street Youth Services mission to end youth homelessness.You have Case Management experience with Transitional Aged Youth (TAY), aged 18 to 25 of diverse backgrounds.You have experience in direct-service roles in drop-in centers, shelters, transitional, and/or permanent supportive housing programs.You have previous experience in leadership roles.You are a self-starter and team player, described by colleagues as
collaborative and supportive.You work best in a fast-paced environment.You are willing to serve as an After Hours On-Call Supervisor for 7 days, every 6-8 weeks.You are willing to work holidays occasionally.You are vaccinated against COVID-19.THE PERKS:Choice of Kaiser and Sutter medical plans, plus dental and vision.Generous 3 weeks of vacation annually, plus 11 Paid Holidays and 3 Floating Holidays.403(b) retirement plan with employer matching.Flexible spending accounts for Healthcare and Dependent Care expenses.Life Insurance.Employee Assistance Program (EAP) for counseling services.Health Advocate Service.Commuter Benefits Program.Paid Sabbatical following 5 and 10 years of employment.Larkin Street Youth Services is an equal opportunity employer. We seek qualified candidates with an interest in the non-profit sector and are committed to embracing diversity.
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Since 1984, Larkin Street Youth Services has helped more than 75,000 young adults in San Francisco with outreach, shelter, housing, education, employment, healthcare, and other services.Today, Larkin Street Youth Services is the largest provider of housing and services to homeless youth in the Bay Area. We serve 1,500 youth annually, operating or partnering to provide more than 500 emergency shelter, transitional, supportive, and subsidy-based housing beds at several unique sites across San Francisco.Working at Larkin Street, no matter what department, means making a real difference in the lives of young people experiencing homelessness. Our team is skilled, diverse, and passionate. Our culture encourages achievement and professional development, as well as teamwork and self-care. Our focus is always on the young people at the heart of our mission and to nurture potential, promote dignity and support bold steps by all.Under the guidance of the Associate Director, the Program Manager of the ECC is responsible for the daily operations of the Engagement and Community Center (ECC) and acts as immediate supervisor for the front desk/lobby staff and case management services. The Program Manager takes the lead with staff, client and programmatic issues.This is a full-time position, eligible for full benefits.Your responsibilities:Plan, coordinate, schedule, and supervise Front Desk Receptionist (2) and Case Management Staff (2).Act as a backup to Program Manager I during their absence.Ensure high-quality case management services are provided as well as other program activities such as client groups facilitated by the case management team.Coordinate and facilitate weekly client review and bi-weekly cross-departmental client review with ECC and Lark Inn Case Managers.Ensure proper cross-communication within Larkin departments to improve client quality of services.Responsible for adhering strictly to program budgets and contractual requirements for client services.Support program services within the milieu, including crisis intervention and maintaining program safety.Contribute towards the care and welfare of staff and clients.Participate and coordinate client re-entry meetings using a collaborative approach of restorative practices and behavioral health support.Organize and attend weekly Modification of Services meeting (MOS Huddle) and update client MOS list to distribute to program staff.Prepare and submit the monthly State of the Union report.Facilitate weekly staff meetings and coordinate professional development trainings as available and appropriate.Represent the agency at community events or on behalf of the Director of Engagement Services, as needed.Participate in the On-Call rotation for program support.WHO YOU ARE:You are passionate about the Larkin Street Youth Services mission to end youth homelessness.You have Case Management experience with Transitional Aged Youth (TAY), aged 18 to 25 of diverse backgrounds.You have experience in direct-service roles in drop-in centers, shelters, transitional, and/or permanent supportive housing programs.You have previous experience in leadership roles.You are a self-starter and team player, described by colleagues as
collaborative and supportive.You work best in a fast-paced environment.You are willing to serve as an After Hours On-Call Supervisor for 7 days, every 6-8 weeks.You are willing to work holidays occasionally.You are vaccinated against COVID-19.THE PERKS:Choice of Kaiser and Sutter medical plans, plus dental and vision.Generous 3 weeks of vacation annually, plus 11 Paid Holidays and 3 Floating Holidays.403(b) retirement plan with employer matching.Flexible spending accounts for Healthcare and Dependent Care expenses.Life Insurance.Employee Assistance Program (EAP) for counseling services.Health Advocate Service.Commuter Benefits Program.Paid Sabbatical following 5 and 10 years of employment.Larkin Street Youth Services is an equal opportunity employer. We seek qualified candidates with an interest in the non-profit sector and are committed to embracing diversity.
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