Christian Dior FR
Coordinator, CRM
Christian Dior FR, New York, New York, us, 10261
Job Title:
CRM Coordinator
JOB PURPOSE:
The CRM Coordinator will be responsible for supporting the CRM department's mission with emphasis on the gifting program. The individual will partner closely with collaborators from Retail Communications, Training,E-commerce, CSC, Merchandising, IT, Events, PR, and the Central CRM team.
TASKS AND RESPONSIBILITIES:
GIFTSWork with Central CRM, and the Latin America team, to order gifts according to celebration and needsBuild and manage client nomination process for local celebration giftsSupervise all orders, invoices and shipmentsBuild communication materials related to gifting project for stores and corporate partnersConnect with retail and corporate partners on gift updates and actions to completeEstablish timeline and supervise all actions for all moments related to giftingPartner with the CSC team to coordinate gifting for ecommerce clientsLiaise with the warehouse team to provide directions for timely distribution of giftsHandle all applications related to facilitating giftsPartner with the Logistics team to ensure gift shipments are on track and needed paperwork for importation is securedConnect with vendors when needed to place orders and track shipmentsOTHER SUPPORT
Support the management of department's full program by running and updating the calendarHelp and maintain department's budget by using systems and tracker and approving invoicesAssist with support documents during annual budget planningSupport with reporting as necessary and requestedSupport CRM departments mission by assisting in clienteling initiatives and developing materials as needed"},{"title":"Job responsibilities","content":"SKILLS AND COMPETENCIES:
Strong organizational skills with ability to follow-through tasks and prioritize (able to handle multiple tasks simultaneously and meet deadlines)Proactively lead projectsExcellent attention to detailOutstanding communication skills, verbal and written (strong interpersonal skills)Ability to complete tasks in a timely mannerAbility to demonstrate patienceREQUIREMENTS:
Bachelor's Degree in Business, Marketing, or related field2-3 years of experience in a relevant position in CRM/Marketing/EcommerceExperience crafting support materials used in presentationsExperience working with client data, understanding KPIsKnowledge of current standard processes in the industryExperience is luxury retail a plus
Experience with Salesforce, SQL, Adobe, Google Analytics a plus"},{"title":"Additional information","content":"The selected candidate will be offered a salary within the range of $70,000 - $78,000 annually, plus bonus eligibility. The salary offered will be dependent upon the candidate's relevant skills and experience. Christian Dior Inc. offers comprehensive benefit plans such as medical, dental, vision, Flexible Spending Accounts, and short and long-term disability. Additional employee perks include, but are not limited to employee discount program, various paid time off, volunteer time off, holidays, mental health and wellbeing support, family friendly benefits, reproductive health care, child and elder care services, commuter benefits, 401k plans with an employer contributions matching plan, employee referral program, and more.
ADDITIONAL INFORMATION
Christian Dior was the designer of dreams. In founding his House in 1947, marked by the revolution of the New Look, he metamorphosed his reveries into wonderful creations. Christian Dior Couture, the Houst of Dreams, is recognized for its French heritage and vibrant culture sublimating its unique Savoir-faire and Creativity through empowering "metiers d'art". Our Maison is a destination for sustainable growth & success where we shape the future of our Talents in a positive, authentic & generous environment. We bloom & deliver excellence with passion, determination, courage & optimism to offer meaningful & daring codes.
Christian Dior Couture is part of the LVMH Group, where People Make the Difference. We value, celebrate, and welcome each unique talent and strive to create an inclusive environment providing all employees a sense of purpose. Beyond your role, we recognize the importance and passion of creating communities with shared values that enrich and impact beyond our organization. As an employee, you will have an opportunity to engage in our employee-led communities such as Sustainability, Diversity, Equity and Inclusion, and Corporate Social Responsibility.
Christian Dior Couture provides equal employment opportunities to all employees as part of the LVMH Group, which attaches great importance to ensuring that its Maisons and their partners share a set of common rules, practices, and principles with respect to ethics, social responsibility, and protection of the environment.
CRM Coordinator
JOB PURPOSE:
The CRM Coordinator will be responsible for supporting the CRM department's mission with emphasis on the gifting program. The individual will partner closely with collaborators from Retail Communications, Training,E-commerce, CSC, Merchandising, IT, Events, PR, and the Central CRM team.
TASKS AND RESPONSIBILITIES:
GIFTSWork with Central CRM, and the Latin America team, to order gifts according to celebration and needsBuild and manage client nomination process for local celebration giftsSupervise all orders, invoices and shipmentsBuild communication materials related to gifting project for stores and corporate partnersConnect with retail and corporate partners on gift updates and actions to completeEstablish timeline and supervise all actions for all moments related to giftingPartner with the CSC team to coordinate gifting for ecommerce clientsLiaise with the warehouse team to provide directions for timely distribution of giftsHandle all applications related to facilitating giftsPartner with the Logistics team to ensure gift shipments are on track and needed paperwork for importation is securedConnect with vendors when needed to place orders and track shipmentsOTHER SUPPORT
Support the management of department's full program by running and updating the calendarHelp and maintain department's budget by using systems and tracker and approving invoicesAssist with support documents during annual budget planningSupport with reporting as necessary and requestedSupport CRM departments mission by assisting in clienteling initiatives and developing materials as needed"},{"title":"Job responsibilities","content":"SKILLS AND COMPETENCIES:
Strong organizational skills with ability to follow-through tasks and prioritize (able to handle multiple tasks simultaneously and meet deadlines)Proactively lead projectsExcellent attention to detailOutstanding communication skills, verbal and written (strong interpersonal skills)Ability to complete tasks in a timely mannerAbility to demonstrate patienceREQUIREMENTS:
Bachelor's Degree in Business, Marketing, or related field2-3 years of experience in a relevant position in CRM/Marketing/EcommerceExperience crafting support materials used in presentationsExperience working with client data, understanding KPIsKnowledge of current standard processes in the industryExperience is luxury retail a plus
Experience with Salesforce, SQL, Adobe, Google Analytics a plus"},{"title":"Additional information","content":"The selected candidate will be offered a salary within the range of $70,000 - $78,000 annually, plus bonus eligibility. The salary offered will be dependent upon the candidate's relevant skills and experience. Christian Dior Inc. offers comprehensive benefit plans such as medical, dental, vision, Flexible Spending Accounts, and short and long-term disability. Additional employee perks include, but are not limited to employee discount program, various paid time off, volunteer time off, holidays, mental health and wellbeing support, family friendly benefits, reproductive health care, child and elder care services, commuter benefits, 401k plans with an employer contributions matching plan, employee referral program, and more.
ADDITIONAL INFORMATION
Christian Dior was the designer of dreams. In founding his House in 1947, marked by the revolution of the New Look, he metamorphosed his reveries into wonderful creations. Christian Dior Couture, the Houst of Dreams, is recognized for its French heritage and vibrant culture sublimating its unique Savoir-faire and Creativity through empowering "metiers d'art". Our Maison is a destination for sustainable growth & success where we shape the future of our Talents in a positive, authentic & generous environment. We bloom & deliver excellence with passion, determination, courage & optimism to offer meaningful & daring codes.
Christian Dior Couture is part of the LVMH Group, where People Make the Difference. We value, celebrate, and welcome each unique talent and strive to create an inclusive environment providing all employees a sense of purpose. Beyond your role, we recognize the importance and passion of creating communities with shared values that enrich and impact beyond our organization. As an employee, you will have an opportunity to engage in our employee-led communities such as Sustainability, Diversity, Equity and Inclusion, and Corporate Social Responsibility.
Christian Dior Couture provides equal employment opportunities to all employees as part of the LVMH Group, which attaches great importance to ensuring that its Maisons and their partners share a set of common rules, practices, and principles with respect to ethics, social responsibility, and protection of the environment.