LSG Sky Chefs
Account Supervisor
LSG Sky Chefs, Des Plaines, Illinois, us, 60019
About us
LSG Sky Chefs is one of the worlds largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted Airline Caterer of the Year in North America for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America.Role Purpose Statement
As an Account Supervisor at LSG Sky Chefs, you'll be responsible for cultivating and nurturing relationships with key airline clients. Your expertise will be instrumental in identifying new business opportunities, negotiating contracts, and ensuring seamless service delivery. You'll play a pivotal role in shaping the future of our business by delivering exceptional value to our clients.Main Accountabilities
Develop and maintain an excellent relationship with the assigned account(s) and act as a liaison between the CSC, the airline and the Key Account ManagerEnsure accurate billing and provisioning to the airlineMaintain daily par levels and inventory control in accordance with customer standardsEnsure equipment inventory is taken in a timely and accurate mannerEnsure the on time departure of all flights using catering guidelinesSupport the respective departments regarding all airline cycle changesMonitor and ensure compliance with customer specifications and equipment, policies and procedures (Food & Drug Administration (FDA), Hazard Analysis and Critical Control Points (HACCP) etc.) in cooperation with the responsible Quality ManagerMaintain customer specifications and monitor changesEnsure that the airlines measurement system is taken into account in each departmentCoordinate and participate in all CSC evaluations by the customer. Distribute evaluation feedback to department Managers and ensure response is provided in a timely mannerMonitor and ensure CSC compliance with the airlines safety expectationsDevelop, document and maintain flight attendant comment and delay databaseSupport the Executive chef in menu presentations as needed. Assist in Chef tablesTrack quality scoresEnsure par levels of customer inventory and customer specific goodsParticipate in special customer projectsEnsure that the area of responsibility is properly organized, staffed and directedGuide, motivate and develop the subordinate employees within the Human Resources PolicyParticipates in coaching the expanded Global Performance System (GPS) process, as well as additional career development activities to enhance the effectiveness and potential of the teamMake the company's values and management principles live in the department(s)Plan / Implement and control the cost budget in the area of responsibility; initiate and steer corrective actions in case of deviationsParticipate and support company sponsored initiatives such as Global Quality Standard (GQS), HACCP, Lean Manufacturing, Employee Safety
Knowledge, Skills and Experience
Bachelors degree or equivalent experience requiredIn addition, one to three years of experience in related fieldStrong presentation, communication, training and interpersonal skillsDemonstrable record of understanding and meeting customer expectationsProven track record of understanding of the drivers of product and labor cost variancesNeeds good knowledge of Microsoft Office and Windows-based computer applications
LSG Sky Chefs is one of the worlds largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted Airline Caterer of the Year in North America for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America.Role Purpose Statement
As an Account Supervisor at LSG Sky Chefs, you'll be responsible for cultivating and nurturing relationships with key airline clients. Your expertise will be instrumental in identifying new business opportunities, negotiating contracts, and ensuring seamless service delivery. You'll play a pivotal role in shaping the future of our business by delivering exceptional value to our clients.Main Accountabilities
Develop and maintain an excellent relationship with the assigned account(s) and act as a liaison between the CSC, the airline and the Key Account ManagerEnsure accurate billing and provisioning to the airlineMaintain daily par levels and inventory control in accordance with customer standardsEnsure equipment inventory is taken in a timely and accurate mannerEnsure the on time departure of all flights using catering guidelinesSupport the respective departments regarding all airline cycle changesMonitor and ensure compliance with customer specifications and equipment, policies and procedures (Food & Drug Administration (FDA), Hazard Analysis and Critical Control Points (HACCP) etc.) in cooperation with the responsible Quality ManagerMaintain customer specifications and monitor changesEnsure that the airlines measurement system is taken into account in each departmentCoordinate and participate in all CSC evaluations by the customer. Distribute evaluation feedback to department Managers and ensure response is provided in a timely mannerMonitor and ensure CSC compliance with the airlines safety expectationsDevelop, document and maintain flight attendant comment and delay databaseSupport the Executive chef in menu presentations as needed. Assist in Chef tablesTrack quality scoresEnsure par levels of customer inventory and customer specific goodsParticipate in special customer projectsEnsure that the area of responsibility is properly organized, staffed and directedGuide, motivate and develop the subordinate employees within the Human Resources PolicyParticipates in coaching the expanded Global Performance System (GPS) process, as well as additional career development activities to enhance the effectiveness and potential of the teamMake the company's values and management principles live in the department(s)Plan / Implement and control the cost budget in the area of responsibility; initiate and steer corrective actions in case of deviationsParticipate and support company sponsored initiatives such as Global Quality Standard (GQS), HACCP, Lean Manufacturing, Employee Safety
Knowledge, Skills and Experience
Bachelors degree or equivalent experience requiredIn addition, one to three years of experience in related fieldStrong presentation, communication, training and interpersonal skillsDemonstrable record of understanding and meeting customer expectationsProven track record of understanding of the drivers of product and labor cost variancesNeeds good knowledge of Microsoft Office and Windows-based computer applications