Sr. Field Performance Coordinator

Sr. Field Performance Coordinator at Sunrun in Boise, Idaho, United States Job Description Everything we do at Sunrun is driven by a determination to transform the way we power our lives. We know that starts at the individual employee level. We strive to foster an environment you can thrive in through our commitment to diversity, inclusion and belonging. Overview The Field Service Coordinator is responsible for coordinating effective execution of field service work through branch and partner relationships. Customer obsession, excellent communication and a desire to succeed are critical person characteristics for success. Responsibilities + Serve as the primary point of contact for assigned service partners or branch + Own and develop partner or branch relationships including weekly/monthly reviews, utilization and workload management, process updates and identification and resolution of specific market and process issues + Work to pursue and achieve tactical or strategic objectives pertaining to the overall vision and assist in the execution of work necessary to meet short term objectives + Lead selected program based projects that require cross-functional engagement with key staff across the organization and external stakeholders + Launch initiatives that increase revenue or decrease operations costs by strategically analyzing, defining and implementing key projects + Drive expanded business opportunities, programmatic growth and innovation? + Complete individual customer projects + Resolve field service escalations to resolution + Solve escalated tech support questions and provide recommendations on how to mitigate in the future + Track and provide feedback loop to Partner or Branch to reduce future escalations + Close out escalated tasks as assigned? + Review and approve Service Partner and sub-contractor quotes + Initiate and close out Insurance claims + Oversee service territory set up in Scheduling Software Tool + On-boarding of new Partners, Branches and Service Technicians + Deliver on-going training to existing Partners, Branches and Service technicians + Off-boarding of and continued management of Partners Qualifications + Bachelor's Degree in a technical area of study or significant related experience or training required + Minimum of 1 - 3 years relevant work experience + Partner and/or project management experience + Excellent written and verbal communication skills + Excellent organizational skills + Proactive, energetic and self-motivated + Residential solar experience preferred + Applied k To view full details and how to apply, please login or create a Job Seeker account