Actalent
Technical Support Lead
Actalent, Prior Lake, Minnesota, United States, 55372
Job Title: Technical Support Lead
Job DescriptionAnswer customer calls to resolve product issues or delegate to tech support team members.Set and monitor performance goals, quality standards, and customer feedback.Manage the US Customer Care phone queues and workload distribution.Partner with the production team to troubleshoot customer complaints.Work with the sales team to answer customer questions.Participate in strategic planning meetings with the entire management team.Provide partnership and oversight to a Technical Support Engineer overseas.Maintain the company's home webpage with guidance from the corporate marketing team.Lead the team in hiring, training, coaching and evaluating employees.Assist with other duties as needed such as order entry and planning.Hard SkillsAssociate's Degree3+ years of leadership/supervisory experience in technical support in a manufacturing environmentCustomer communicationMicrosoft Office SuiteAbout Actalent
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.Diversity, Equity & Inclusion
At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:Hiring diverse talentMaintaining an inclusive environment through persistent self-reflectionBuilding a culture of care, engagement, and recognition with clear outcomesEnsuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.
Job DescriptionAnswer customer calls to resolve product issues or delegate to tech support team members.Set and monitor performance goals, quality standards, and customer feedback.Manage the US Customer Care phone queues and workload distribution.Partner with the production team to troubleshoot customer complaints.Work with the sales team to answer customer questions.Participate in strategic planning meetings with the entire management team.Provide partnership and oversight to a Technical Support Engineer overseas.Maintain the company's home webpage with guidance from the corporate marketing team.Lead the team in hiring, training, coaching and evaluating employees.Assist with other duties as needed such as order entry and planning.Hard SkillsAssociate's Degree3+ years of leadership/supervisory experience in technical support in a manufacturing environmentCustomer communicationMicrosoft Office SuiteAbout Actalent
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.Diversity, Equity & Inclusion
At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:Hiring diverse talentMaintaining an inclusive environment through persistent self-reflectionBuilding a culture of care, engagement, and recognition with clear outcomesEnsuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.