Key Bank
Sr Digital Adoption Strategist
Key Bank, Cleveland, Ohio, us, 44101
Location:4910 Tiedeman Road - Brooklyn, Ohio 44144
Product Owner for third-party digital adoption and change enablement platforms, driving realization of enterprise adoption, user experience and cost-to-serve objectives.Partner with business teams to understand product and business process change roadmap; collaborate to leverage available adoption/change platforms to support business change objectivesSelect, implement and manage third-party digital adoption/change platform providersMaintain platform roadmaps; lead internal demos; deploy, optimize and rationalize platforms across the enterpriseDrive a data-centric culture; identify and diagnose experiential or efficiency opportunities and measure post-intervention resultsDrive internal community of practice for solution-buildersLead a team charged with helping business units stand up or accelerate available adoption/change platforms in conjunction with their core business applications, including initial use case identification and KPI impact analysis, business case development support, coordination with technology teams as needed, proofs of concept and initial solution buildsProvide strategic vendor relationship management; periodically evaluate enterprise platform investment ROI and ensure vendor relationship is fully compliant with Key's Third Party Risk Management ProgramPerform platform user administration functions and maintain strategic artifactsQualifications
Bachelor's degree or equivalent work experienceMinimum 5-8 yrs of experience - experience w/ digital adoption tools, change management, familiarity with project lifecycle phases and tools, strong ability to identify issues with urgency, to recommend solutionsLeadership and team management experience with the ability to provide strategic planning and oversightAbility to effectively communication and influence at all levels of the organizationDemonstrated ability to overcome obstacles in executing sophisticated, cross-functional initiativesSolid understanding of human-centered design and UX practicesHave a passion to create positive user centric experiencesPossess a strong mix of quantitative, qualitative and problem-solving skillsAbility to think strategically coupled with the ability to drive to executionExperience with storytelling + curating presentationsAbility to operate in Agile EnvironmentCompetencies/ Skills
Ability to achieve high quality results in a fast-paced, deadline driven, competing priority environmentDemonstrate sound and effective critical thinking, problem solving and conflict management skills in a dynamic, fast paced team environment; ability to "connect the dots"Strong organizational skills and ability to manage multiple projects and competing priorities to achieve goals with minimal supervisionData-driven mindset; able to translate business objectives into measurable hypotheses and KPI resultsSelf-disciplined, self-motivated, and adaptable with the ability to lead others towards common outcomes and execution of strategy, while sharing knowledge, insights, and experiences to help others developCredible leader with strong interpersonal skills and an established reputation for interacting effectively with all levels of staff, including executive managers and regulators, and gaining support for ideas/solutions. Build and sustain collaborative relationships with an emphasis on teamwork and accountability.Ability to clearly articulate vision for future state; provide big-picture view/ enterprise view; decisive and directive when necessaryFoster and encourage frequent, open and honest feedback; learn from setbacks and mistakes to drive improvements; independently seeking learning opportunitiesHighly polished and confident communication ability; possesses written, verbal and stand-up presentation skills, adjusting communications to audience.Proven analytical and problem-solving skills, decision making and ability to drive continuous improvement.Proficient use of personal computers including use of Microsoft Office and various web-based software applications and databasesCreating a positive work environment, establishes high standards for work quality and provides opportunities for career growth and job satisfaction to develop and retain a highly trained and motivated staff
COMPENSATION AND BENEFITS
NEED EQUAL PAY LANGUAGE
Please click here for a list of benefits for which this position is eligible.
Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result, this role may be Mobile or Home-based, which means you may work primarily either at a home office or in a Key facility to perform your job duties.
Job Posting Expiration Date: 11/02/2024
KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.
Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.
#LI-Remote
Product Owner for third-party digital adoption and change enablement platforms, driving realization of enterprise adoption, user experience and cost-to-serve objectives.Partner with business teams to understand product and business process change roadmap; collaborate to leverage available adoption/change platforms to support business change objectivesSelect, implement and manage third-party digital adoption/change platform providersMaintain platform roadmaps; lead internal demos; deploy, optimize and rationalize platforms across the enterpriseDrive a data-centric culture; identify and diagnose experiential or efficiency opportunities and measure post-intervention resultsDrive internal community of practice for solution-buildersLead a team charged with helping business units stand up or accelerate available adoption/change platforms in conjunction with their core business applications, including initial use case identification and KPI impact analysis, business case development support, coordination with technology teams as needed, proofs of concept and initial solution buildsProvide strategic vendor relationship management; periodically evaluate enterprise platform investment ROI and ensure vendor relationship is fully compliant with Key's Third Party Risk Management ProgramPerform platform user administration functions and maintain strategic artifactsQualifications
Bachelor's degree or equivalent work experienceMinimum 5-8 yrs of experience - experience w/ digital adoption tools, change management, familiarity with project lifecycle phases and tools, strong ability to identify issues with urgency, to recommend solutionsLeadership and team management experience with the ability to provide strategic planning and oversightAbility to effectively communication and influence at all levels of the organizationDemonstrated ability to overcome obstacles in executing sophisticated, cross-functional initiativesSolid understanding of human-centered design and UX practicesHave a passion to create positive user centric experiencesPossess a strong mix of quantitative, qualitative and problem-solving skillsAbility to think strategically coupled with the ability to drive to executionExperience with storytelling + curating presentationsAbility to operate in Agile EnvironmentCompetencies/ Skills
Ability to achieve high quality results in a fast-paced, deadline driven, competing priority environmentDemonstrate sound and effective critical thinking, problem solving and conflict management skills in a dynamic, fast paced team environment; ability to "connect the dots"Strong organizational skills and ability to manage multiple projects and competing priorities to achieve goals with minimal supervisionData-driven mindset; able to translate business objectives into measurable hypotheses and KPI resultsSelf-disciplined, self-motivated, and adaptable with the ability to lead others towards common outcomes and execution of strategy, while sharing knowledge, insights, and experiences to help others developCredible leader with strong interpersonal skills and an established reputation for interacting effectively with all levels of staff, including executive managers and regulators, and gaining support for ideas/solutions. Build and sustain collaborative relationships with an emphasis on teamwork and accountability.Ability to clearly articulate vision for future state; provide big-picture view/ enterprise view; decisive and directive when necessaryFoster and encourage frequent, open and honest feedback; learn from setbacks and mistakes to drive improvements; independently seeking learning opportunitiesHighly polished and confident communication ability; possesses written, verbal and stand-up presentation skills, adjusting communications to audience.Proven analytical and problem-solving skills, decision making and ability to drive continuous improvement.Proficient use of personal computers including use of Microsoft Office and various web-based software applications and databasesCreating a positive work environment, establishes high standards for work quality and provides opportunities for career growth and job satisfaction to develop and retain a highly trained and motivated staff
COMPENSATION AND BENEFITS
NEED EQUAL PAY LANGUAGE
Please click here for a list of benefits for which this position is eligible.
Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result, this role may be Mobile or Home-based, which means you may work primarily either at a home office or in a Key facility to perform your job duties.
Job Posting Expiration Date: 11/02/2024
KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.
Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.
#LI-Remote