ZOLL Resuscitation
Associate Service Programs Coordinator
ZOLL Resuscitation, Chelmsford, Massachusetts, us, 01824
ResuscitationAt ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Products include AEDs, trauma kits, ventilators, temperature management solutions, and more. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service.At ZOLL, you won't just have a job. You'll have a career-and a purpose.Join our team. It's a great time to be a part of ZOLL!Job Summary
Responsible for managing the logistics of the Preventive Maintenance Programs from beginning to end, by initiating the processes and following through to completion.Essential Functions
Manage Preventive Maintenance process, for Preventive Maintenance sold at Time of Sale, Extended Warranty and PM Only ProgramsGenerate and maintain preventive maintenance schedules in ERP systemCreate cases in Sales Force (CRM) for tracking throughout the PM processWork closely with the Customer Quality Assurance Global Manager on coordination of work assignments, PM scheduling availability and cost effectiveness for field visits.Create service parts order to ensure parts shipped prior to service visitManual creation of service requests for preventive maintenance and shipment of service loanersInvestigate and work with appropriate departments to resolve issues that impact Preventive Maintenance Process and customer satisfactionProvide customer with copy of their service records upon completion of the field visitMaintain and update customer data in ERP and CRM with pertinent information if requiredProvide support to backup other team membersResearch serial number inquiries as neededEnsure service records are attached to affiliated Service Contracts in ERP system for audit purposesAdministrative support or other duties as requiredRequired/Preferred Education and Experience
High School Diploma required1-2 years of customer service and logistics experienceKnowledge, Skills and Abilities
Motivated self-starter with the ability to exercise own judgementAbility to work independently, with little or no supervisionCapable of prioritizing activities and performing multiple tasksEnergetic, creative, goal-oriented team playerHeightened sense of personal responsibility including punctuality, attendance and commitmentExperience in Logistics areaAttention to detailPrevious Customers interface skillsExcellent communication skills, both oral and writtenOrganization and internal customer interface skillsERP systems experience, preferably OracleCRM experience, preferably SalesforcePhysical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.Standing - OccasionallyWalking - OccasionallySitting - ConstantlyTalking - OccasionallyHearing - OccasionallyRepetitive Motions - FrequentlyZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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Responsible for managing the logistics of the Preventive Maintenance Programs from beginning to end, by initiating the processes and following through to completion.Essential Functions
Manage Preventive Maintenance process, for Preventive Maintenance sold at Time of Sale, Extended Warranty and PM Only ProgramsGenerate and maintain preventive maintenance schedules in ERP systemCreate cases in Sales Force (CRM) for tracking throughout the PM processWork closely with the Customer Quality Assurance Global Manager on coordination of work assignments, PM scheduling availability and cost effectiveness for field visits.Create service parts order to ensure parts shipped prior to service visitManual creation of service requests for preventive maintenance and shipment of service loanersInvestigate and work with appropriate departments to resolve issues that impact Preventive Maintenance Process and customer satisfactionProvide customer with copy of their service records upon completion of the field visitMaintain and update customer data in ERP and CRM with pertinent information if requiredProvide support to backup other team membersResearch serial number inquiries as neededEnsure service records are attached to affiliated Service Contracts in ERP system for audit purposesAdministrative support or other duties as requiredRequired/Preferred Education and Experience
High School Diploma required1-2 years of customer service and logistics experienceKnowledge, Skills and Abilities
Motivated self-starter with the ability to exercise own judgementAbility to work independently, with little or no supervisionCapable of prioritizing activities and performing multiple tasksEnergetic, creative, goal-oriented team playerHeightened sense of personal responsibility including punctuality, attendance and commitmentExperience in Logistics areaAttention to detailPrevious Customers interface skillsExcellent communication skills, both oral and writtenOrganization and internal customer interface skillsERP systems experience, preferably OracleCRM experience, preferably SalesforcePhysical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.Standing - OccasionallyWalking - OccasionallySitting - ConstantlyTalking - OccasionallyHearing - OccasionallyRepetitive Motions - FrequentlyZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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