Network Associate
The George Washington University, Washington, DC, United States
I. JOB OVERVIEW
Job Description Summary:
GW Information Technology is the chief provider of technology services and applications at GW. The area partners with all key stakeholders across GW to equip students, faculty, and staff with the technology and tools necessary to achieve academic excellence. This position works within GW Information Technology and ensures collaboration with both University stakeholders and external vendors.
This Network Associate position supports the design and installation of information networks that support university’s information network, by coordinating communications functions related to multiple campus networks and by performing telecommunications systems design services in the areas of voice, data and video. Typically with enterprise-wide scope, the core responsibilities of this role are to work closely with customers and internal teams to plan and execute modifications and enhancements to university networks, to update technical documentation associated with each implementation, to evaluate future infrastructure and switching requirements, to develop and recommend solutions, and to implement equipment. This position will diagnose problems, and will install, maintain, and repair network software and components. This position will also typically assist in the overall administration of the university network, and may develop specifications and make recommendations for appropriate resources to purchase. This role provides Tier 1 support.
Performs other related duties as assigned. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.
Minimum Qualifications:
Qualified candidates will hold a Bachelor’s degree in an appropriate area of specialization. Degree must be conferred by the start date of the position. Degree requirements may be substituted with an equivalent combination of education, training and experience.
Additional Required Licenses/Certifications/Posting Specific Minimum Qualifications:
Preferred Qualifications:
- Experience in Network Operations and customer support
- Experience configuring network switches and monitoring tools such as Solar Winds, Nagios and Prime Infrastructure
- Knowledge of network protocols such as TCP/IP, DHCP, OSPF, BGP, etc.
- Experience troubleshooting layer 1 & 2 functionality in a Cisco Environment
- Some experience troubleshooting Layer 3 protocols
- Strong communication skills and the desire and ability to work in a team setting
- Familiarity with ticketing systems such as Remedy
- Familiarity with network infrastructure elements to be able to troubleshoot both fiber and copper connectivity issues
Hiring Range
$32.74 - $52.31
GW Staff Approach to Pay
Healthcare Benefits
GW offers a comprehensive benefit package that includes medical, dental, vision, life & disability insurance, time off & leave, retirement savings, tuition, well-being and various voluntary benefits. For program details and eligibility, please visit
II. JOB DETAILS
Campus Location:
Foggy Bottom, Washington, D.C.
College/School/Department:
GW IT
Family
Information Technology
Sub-Family
Network Admin and Operations
Stream
Individual Contributor
Level
Level 1
Full-Time/Part-Time:
Full-Time
Hours Per Week:
40
Work Schedule:
Monday through Friday, 8 AM - 6 PM (8 hours within that window)
Will this job require the employee to work on site?
Yes
Employee Onsite Status
Hybrid
Telework:
Yes
Required Background Check:
Criminal History Screening, Education/Degree/Certifications Verification, Social Security Number Trace, and Sex Offender Registry Search
Special Instructions to Applicants:
- This hybrid schedule is four (4) days onsite and one (1) day remote per week.
- Employer will not sponsor for employment Visa status
Internal Applicants Only?
No
Posting Number:
S013325
Job Open Date:
09/23/2024
Job Close Date:
10/31/2024
If temporary, grant funded or limited term appointment, position funded until:
Background Screening
Successful Completion of a Background Screening will be required as a condition of hire.
EEO Statement:
The university is an Equal Employment Opportunity/Affirmative Action employer that does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or on any other basis prohibited by applicable law.