Help Desk III - State of Wisconsin

8+ month contract role with expressed interest in extensions.

Competitive hourly pay rates

Fully remote work with the ability to come in office if at all necessary.

Duties will include a primary support function associated with service desk functionality and will have key responsibilities associate with development of support and training materials to be used to provide direct training to staff both one-on-one situations, and in group environments.

Direct support of customers over the phone will be a primary function of this role as well as hands on support for staff and partners being required of this contractor as they resolve daily user issues covering a wide range of technology support tasks from printing, login and
remote access, to explicit application related support tools such as eWiSACWIS and CARES and KIDS. This contract staff will be key in this role to troubleshooting and resolving users issues quickly and successfully on first contact whenever possible as issues related to implementation of a single technology infrastructure for this agency.