LG Electronics
Senior Logistics Last Mile Delivery Analyst (B2C OBS)
LG Electronics, Englewood Cliffs, New Jersey, us, 07632
Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations. Our diverse portfolio includes Home Appliance & Air Solution, Home Entertainment, Vehicle Components Solutions, and Business Solutions. Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment. Join us and become a part of a company that is shaping the future of technology. At LG, we strive to make Life Good for Everyone.
Summary
The role will focus on managing LG Last Mile Delivery network & service providers for last mile delivery/installation service quality and taking care of last mile orders to ensure LG customers have a seamless delivery/installation experience including returns and will manage service providers' performances.
Responsibilities
Set up LMD network in the targeted regions. Develop Agents and manage their daily operation performancesMonitor & collaborate load planners to make sure middle mile RSD is metCollaborate with Serviced Providers to make sure enough capacity is available at each hub to reduce re-schedule ratesEncourage Save the sales program to decrease damage/return %Monitor under-performing Serviced Providers hubs and make decisions to change to other SP hubsContinuous site visit to educate Serviced Providers hubs that lack in delivery and installation with LG shipping and handling SOPConsistently review customer survey to see what is lacking when it comes to overall LMD networkSupport system development for easier communication flow and visibilityTo manage customer care daily operation & issue to better serve the consumersQualifications
Bachelors Degree with 5+ years logistics experience, order management, last mile relevant experience
#LI-DR1
Privacy Notice to California Applicants
At LG, we aspire to empower people and celebrate differences because we believe diversity will create the unexpected. We provide equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Consistent with our commitment to providing equal opportunity and embracing diversity, LG has implemented affirmative action to ensure applicants are employed and employees are treated without regard to these characteristics.
In addition to the above, LG believes that pay transparency is a key part of diversity, equity, and inclusion. Our salary ranges take into account many factors in making compensation decisions including but not limited to skillset, experience, licensure, certifications, internal equity, and other business needs. While we consider geographic pay differentials in final offers, because we operate in many geographies where applicable, the salary range listed may not reflect all geographic differentials applied.
Summary
The role will focus on managing LG Last Mile Delivery network & service providers for last mile delivery/installation service quality and taking care of last mile orders to ensure LG customers have a seamless delivery/installation experience including returns and will manage service providers' performances.
Responsibilities
Set up LMD network in the targeted regions. Develop Agents and manage their daily operation performancesMonitor & collaborate load planners to make sure middle mile RSD is metCollaborate with Serviced Providers to make sure enough capacity is available at each hub to reduce re-schedule ratesEncourage Save the sales program to decrease damage/return %Monitor under-performing Serviced Providers hubs and make decisions to change to other SP hubsContinuous site visit to educate Serviced Providers hubs that lack in delivery and installation with LG shipping and handling SOPConsistently review customer survey to see what is lacking when it comes to overall LMD networkSupport system development for easier communication flow and visibilityTo manage customer care daily operation & issue to better serve the consumersQualifications
Bachelors Degree with 5+ years logistics experience, order management, last mile relevant experience
#LI-DR1
Privacy Notice to California Applicants
At LG, we aspire to empower people and celebrate differences because we believe diversity will create the unexpected. We provide equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Consistent with our commitment to providing equal opportunity and embracing diversity, LG has implemented affirmative action to ensure applicants are employed and employees are treated without regard to these characteristics.
In addition to the above, LG believes that pay transparency is a key part of diversity, equity, and inclusion. Our salary ranges take into account many factors in making compensation decisions including but not limited to skillset, experience, licensure, certifications, internal equity, and other business needs. While we consider geographic pay differentials in final offers, because we operate in many geographies where applicable, the salary range listed may not reflect all geographic differentials applied.