BC Tech Pro
IT Help Desk
BC Tech Pro, Minneapolis, Minnesota, United States, 55400
Company Description
Job Description
This is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated with an end-user computing environment.This is a full-time, onsite position.Benefits include Health, Dental Vision and 401k.Pay starts at $23.00 per hourResponsibilities:
Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC's, desktops, laptops, tablets and printers.Provides support to client identified VIPsResponds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.Perform Install/Move/Add or Change (IMAC) activities.Perform all assigned desk-side support activitiesDisplay outstanding technical and professional services skills at all timesMeet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelinesProactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repairUnderstands and follows all documented service operations policies and procedures.Other duties or certifications may be assigned to meet business needsQualifications
Education and Experience:
Typically requires technical school certification or equivalent of 2-4 years of relevant experienceCertifications and/or Qualifications:Maintain all required OEM Certifications as directed by ManagementKnowledge of relevant software and hardware systemsUnderstanding of ITIL methodologiesA+ certification is desiredMay require additional customer-specific certifications or training as requiredSkills:
Excellence in communication and customer-facing skillsStrong oral, written and interpersonal skillsAbility to follow instructions and processes with minimal instructionAbility to lift and or move various computer equipment up to 50 lbs.Must own a basic repair kitAdditional requirements may exist if offer of employment is extended
Additional Information
All your information will be kept confidential according to EEO guidelines.
Job Description
This is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated with an end-user computing environment.This is a full-time, onsite position.Benefits include Health, Dental Vision and 401k.Pay starts at $23.00 per hourResponsibilities:
Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC's, desktops, laptops, tablets and printers.Provides support to client identified VIPsResponds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.Perform Install/Move/Add or Change (IMAC) activities.Perform all assigned desk-side support activitiesDisplay outstanding technical and professional services skills at all timesMeet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelinesProactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repairUnderstands and follows all documented service operations policies and procedures.Other duties or certifications may be assigned to meet business needsQualifications
Education and Experience:
Typically requires technical school certification or equivalent of 2-4 years of relevant experienceCertifications and/or Qualifications:Maintain all required OEM Certifications as directed by ManagementKnowledge of relevant software and hardware systemsUnderstanding of ITIL methodologiesA+ certification is desiredMay require additional customer-specific certifications or training as requiredSkills:
Excellence in communication and customer-facing skillsStrong oral, written and interpersonal skillsAbility to follow instructions and processes with minimal instructionAbility to lift and or move various computer equipment up to 50 lbs.Must own a basic repair kitAdditional requirements may exist if offer of employment is extended
Additional Information
All your information will be kept confidential according to EEO guidelines.