KCI Telecommunications
NOC Analyst 1
KCI Telecommunications, Charlotte, North Carolina, United States, 28245
NOC Analyst 1
Elevate your career as a Network Operations Center Analyst at a leading telecommunications provider, where you'll tackle customer inquiries head-on, master technical challenges, and deliver stellar service experiences that leave customers delighted and loyal. You'll thrive in a fast-paced environment, utilizing your problem-solving prowess and communication finesse to ensure every interaction exceeds expectations.
Summary
The NOC Analyst I will perform network monitoring of the SONET, DWDM, IP and Ethernet networks. This position provides in depth support of the Networks Transport, IP and Ethernet Networks, and voice services. As a NOC Analyst you will serve as first line of defense for monitoring and management of all the core, distribution, and carrier last mile and customer premise voice and data installations across the network. The NOC Analyst is responsible for researching and documenting various mitigation strategies and must maintain current knowledge of deployed technologies and their significance the operation of the network and support of all customers. The NOC Analyst must be able to prioritize remediation of issues in a 24 x 7 network operations center. Perform basic system administration tasks such as network/system troubleshooting, patching, and utilizing scripts to automate repeatable tasks. In addition to network surveillance and management responsibilities, the NOC function also serves as an escalation point from other organizations.
Duties & Responsibilities
80%
• Monitor, manage and maintain all edge network devices, performance, and quality across the S network (e.g. telecommunications circuits, routers, switches, firewalls, VoIP systems, failover solutions and platforms).
• Perform Event Management and Incident Management in accordance with established process and procedural guidelines.
• Create and triage trouble tickets, including remote testing
• Troubleshoot and repair provided services (e.g. Voice: TDM, VOIP, and SIP and/or Data: DIA, MPLS, and VPRN)
• Update assigned tickets, escalating to various carriers and personnel as required until completion.
20%
• Communicates daily with many departments, other telecommunication providers, Enterprise customers, and vendors to discuss and coordinate necessary resources to resolve incidents.
• Stay up to date on organizational SOPs
• Perform other duties assigned by NOC Management team
Qualifications
Education :
• High School Diploma or equivalent required. Associate degree or Bachelor Degree preferred but not required. Vendor certifications preferred but not required (BTI, Cisco, Ciena, AdTran, Alcatel-Lucent, Fortinet, VeloCloud, etc.)
Experience :
• 1-2 years of experience working in a telecommunications environment preferred, but not required. Experience/training on voice and data communication networks and the individual elements within those networks, data/wireless communications principles
Key Competencies :
• Ability to resolve network and customer-initiated incidents quickly and effectively while communicating in an empathetic manner with our customers.
• Self-awareness and willingness to escalate issues and follow up to ensure incident resolution.
• An analytical mindset that appreciates solving problems.
• Good computer and written/verbal communications skills, possess the ability to take on new, demanding challenges, demonstrate the ability to assume new levels of responsibility and deal effectively with other people.
• Working knowledge of the following technology:
• Carrier transport circuit technologies such as Ethernet over Copper (EOC/EFM), ADSL, T1s, fiber services (DWDM), and Metro-Ethernet
• Network design, Routing, DNS, IP Subnetting
• TCP/IP Routing Protocols (BGP, OSPF, RIP and EIGRP)
• Proxy Server and Firewalls
• Q-in-Q / s-tag / c-tag
• Routing protocols and technologies
• voice implementations, TDM, Converged, VOIP, SIP and QoSWorking knowledge of the following technology:Carrier transport circuit technologies such as Ethernet over Copper (EOC/EFM), ADSL, T1s, fiber services (DWDM), and Metro-EthernetNetwork design, Routing, DNS, IP SubnettingTCP/IP Routing Protocols (BGP, OSPF, RIP and EIGRP)Proxy Server and FirewallsQ-in-Q / s-tag / c-tagRouting protocols and technologiesvoice implementations, TDM, Converged, VOIP, SIP and QoS
Elevate your career as a Network Operations Center Analyst at a leading telecommunications provider, where you'll tackle customer inquiries head-on, master technical challenges, and deliver stellar service experiences that leave customers delighted and loyal. You'll thrive in a fast-paced environment, utilizing your problem-solving prowess and communication finesse to ensure every interaction exceeds expectations.
Summary
The NOC Analyst I will perform network monitoring of the SONET, DWDM, IP and Ethernet networks. This position provides in depth support of the Networks Transport, IP and Ethernet Networks, and voice services. As a NOC Analyst you will serve as first line of defense for monitoring and management of all the core, distribution, and carrier last mile and customer premise voice and data installations across the network. The NOC Analyst is responsible for researching and documenting various mitigation strategies and must maintain current knowledge of deployed technologies and their significance the operation of the network and support of all customers. The NOC Analyst must be able to prioritize remediation of issues in a 24 x 7 network operations center. Perform basic system administration tasks such as network/system troubleshooting, patching, and utilizing scripts to automate repeatable tasks. In addition to network surveillance and management responsibilities, the NOC function also serves as an escalation point from other organizations.
Duties & Responsibilities
80%
• Monitor, manage and maintain all edge network devices, performance, and quality across the S network (e.g. telecommunications circuits, routers, switches, firewalls, VoIP systems, failover solutions and platforms).
• Perform Event Management and Incident Management in accordance with established process and procedural guidelines.
• Create and triage trouble tickets, including remote testing
• Troubleshoot and repair provided services (e.g. Voice: TDM, VOIP, and SIP and/or Data: DIA, MPLS, and VPRN)
• Update assigned tickets, escalating to various carriers and personnel as required until completion.
20%
• Communicates daily with many departments, other telecommunication providers, Enterprise customers, and vendors to discuss and coordinate necessary resources to resolve incidents.
• Stay up to date on organizational SOPs
• Perform other duties assigned by NOC Management team
Qualifications
Education :
• High School Diploma or equivalent required. Associate degree or Bachelor Degree preferred but not required. Vendor certifications preferred but not required (BTI, Cisco, Ciena, AdTran, Alcatel-Lucent, Fortinet, VeloCloud, etc.)
Experience :
• 1-2 years of experience working in a telecommunications environment preferred, but not required. Experience/training on voice and data communication networks and the individual elements within those networks, data/wireless communications principles
Key Competencies :
• Ability to resolve network and customer-initiated incidents quickly and effectively while communicating in an empathetic manner with our customers.
• Self-awareness and willingness to escalate issues and follow up to ensure incident resolution.
• An analytical mindset that appreciates solving problems.
• Good computer and written/verbal communications skills, possess the ability to take on new, demanding challenges, demonstrate the ability to assume new levels of responsibility and deal effectively with other people.
• Working knowledge of the following technology:
• Carrier transport circuit technologies such as Ethernet over Copper (EOC/EFM), ADSL, T1s, fiber services (DWDM), and Metro-Ethernet
• Network design, Routing, DNS, IP Subnetting
• TCP/IP Routing Protocols (BGP, OSPF, RIP and EIGRP)
• Proxy Server and Firewalls
• Q-in-Q / s-tag / c-tag
• Routing protocols and technologies
• voice implementations, TDM, Converged, VOIP, SIP and QoSWorking knowledge of the following technology:Carrier transport circuit technologies such as Ethernet over Copper (EOC/EFM), ADSL, T1s, fiber services (DWDM), and Metro-EthernetNetwork design, Routing, DNS, IP SubnettingTCP/IP Routing Protocols (BGP, OSPF, RIP and EIGRP)Proxy Server and FirewallsQ-in-Q / s-tag / c-tagRouting protocols and technologiesvoice implementations, TDM, Converged, VOIP, SIP and QoS