HELP DESK SEPCIALIST

Project ObjectiveThe Client is seeking a Help Desk Specialist to assist with the support of IT HelpDesk functions. The Consultant will work as a part of team providing IT support services for a number of issues such as, software installations, email issues, and troubleshooting various Windows OS issues. The selected Consultant will create, update and resolve end user requests in the MWRA Maximo ticketing system. Support may be providing both in person and remotely.Assistance will be required for 975 hours over a six month period.2 StaffingThe Consultant will work closely with the MWRA MIS Program Manager, Operations.3. Essential Duties & Responsibilities4.1 Help Desk• Tier I support for all user requests that maybe received via email, phone, or through the ticketing system (Maximo).• Configure basic computer hardware, software, and peripherals• Analyze user requests and the information collected for accurate logging of Max-imo cases.• Participate on computer hardware, software, or peripheral project teams to as-sist with the introduction of new or modified computer technology.• Investigate and troubleshooting of basic computer hardware, software and pe-ripherals• Follow all established documentation with Technical Support process.• Maintain IT vending machine kiosks.