Desktop Support Technician

Job Description:

Experience (Years): 10 (Min) - 15 (Max)

Job Summary:

We are seeking a skilled Desktop Support Technician with a specialization in Print and Meeting Room Support to join our IT team.

The successful candidate will provide technical support for desktops, laptops, printers, and meeting room equipment, with a focus on resolving print and meeting room-related issues.

Responsibilities:

Provide technical support for desktops, laptops, and mobile devices

Troubleshoot and resolve printer issues, including installation, configuration, and repair

Support meeting room technology, including video conferencing equipment and presentation systems

Install, configure, and maintain print servers and printers

Manage print queues and resolve print-related issues

Collaborate with IT teams to ensure seamless support

Document incident resolutions and maintain accurate records

Stay up to date with new technologies and trends in desktop support, printing, and meeting room technology

Requirements:

2+ years of experience in desktop support or related field

Strong knowledge of Windows operating systems and desktop hardware

Experience with printer troubleshooting and repair

Familiarity with meeting room technology and video conferencing systems

Excellent problem-solving and analytical skills

Effective communication and interpersonal skills

Ability to work in a fast-paced environment with multiple priorities

Bachelor's degree in computer science, Information Technology, or related field

Specialized Skills:

Print server management

Printer troubleshooting and repair

Meeting room technology support

Video conferencing system support

Certification in desktop support or related field (e.g., CompTIA A+)

Experience with IT service management tools (e.g., ServiceNow)

Familiarity with cloud-based technologies and services

Experience in a similar industry or sector

Education:

Bachelors Degree