Rochambeau, The French International School of Washington DC
IT Help Desk Technician (Tier 1)
Rochambeau, The French International School of Washington DC, Bethesda, Maryland, us, 20811
DEPARTMENT: Administration
JOB TITLE: IT Help Desk Technician - Tier 1
Reports to: Director of Information Technology
THE SCHOOL
Rochambeau, The French International School ("Rochambeau"), is a coeducational day school that offers an exceptional blend of the French curriculum and a robust English program to a diverse student body of 1,254 students from Preschool to 12th grade. Our school thrives on diversity, housing over 80 nationalities. We steadfastly promote a culture of diversity, equity, and inclusion.
JOB SUMMARY: Responsible for general IT and A/V support on all Rochambeau Campuses. Every effort has been made to identify the essential functions of this position. However, this job description in no way states or implies that these are the only duties you may be required to perform. The omission of specific descriptions of duties does not exclude them from the position if the work is similar, related or can be considered essential to this position.
Expectations in the Role
Maintain strictest confidentiality on all matters.Foster an atmosphere of respect, responsibility, and safety in every endeavor.Be supportive in written and spoken communication with members of the school community.Contribute positively to the professional, mission-focused 'sense of community' with all school constituents.High degree of cultural competency and demonstrated commitment to working with individuals from diverse backgrounds.Must be able to clear a background check with results that are satisfactory to the School.Ability to interface and maintain effective relationships with students, faculty, and staff, and the skills to function proactively and contribute in a highly collaborative administrative team.ESSENTIAL DUTIES AND RESPONSIBILITIES
Provide end user support services in the following areas: iOS devices/Windows 11, MS Office (2021 and 365), Google Workspace, wireless and wired network connectivity, Projectors (Wireless and Wired), Interactive Displays, Printers/Copiers, etc. (including future technologies and platforms that are vetted and onboarded).
RESPONSIBILITIES
To perform this job successfully, the selected individual must be able to perform each of these responsibilities:Provide Tier 1+ technical support to all community technology users (faculty and staff, students, and parents)Respond to user requests in a timely fashion based on a combination of order, urgency, and impactManage user accounts in a variety of systems, including creating, disabling, grouping, etc.Perform scheduled and impromptu technology tasks in support of larger departmental initiativesManipulate spreadsheets, documents, and other data sources to support departmental operationsParticipates in meetings (team/vendor/other) as scheduled/necessary for the operation and growth of the departmentDeploy devices (iOS devices, Chromebooks, PCs) using a variety of tools. (Securly and Acronis Snap Deploy (in mass to start each year and periodic updates in cart and classroom deployments)Stay aware of all current technology trends (hardware, software, technology trends in schools, etc.) as part of your professional growthCommitment to Rochambeau's vision, mission, values and strategic aimsPerform other duties as assigned
QUALIFICATIONS:
Possess 2 years of relevant, hands-on technical experience with the above listed responsibilities, and:
Bachelor's degree, preferably in a technical discipline preferredCompTIA A+ or Network+ preferredExperience in supporting technology in a K-12 environment preferredUnderstanding of general network concepts (IP, DNS, etc.)Understanding/Willingness to learn current audio/video platforms used within our school environment to support our academic program and event needsAbility to learn new skills and technologies as the position requiresExperience with Google Workspace and Microsoft Office and Microsoft 365Commitment to seeing projects through to completionExcellent verbal and written communication skillsEnglish language proficiency requiredFrench language proficiency helpful
KNOWLEDGE, SKILLS, AND ABILITIES: Working knowledge of current computing technologies and mobile device platforms. Able to solve problems and to support user growth by sharing accessible solutions to technical problems. Ability to communicate and provide solutions to users of all skill sets and needs. Must be familiar with all policies and procedures.
SPECIAL NOTES
In accordance with Maryland House Bill 486, Rochambeau is required to contact all former employers to request information relating to child sexual abuse or sexual misconduct involving the applicant. If you would like additional information please visit House Bill 486. Also, all final candidates will be asked, prior to hire, whether they have been found to have engaged in, are currently under investigation for, or left employment during an active investigation in which they were accused of sexual violence or sexual harassment. When obtaining employment reference checks, these same sexual violence or sexual harassment questions will also be asked.
EQUAL OPPORTUNITY EMPLOYERRochambeau is an equal opportunity employer and is deeply committed to serving its community, advancing access and equity, and ensuring that all individuals are welcomed and valued. All applicants are protected under Federal law from discrimination based on race, color, religion, sex, national origin, disability, age and genetics or any other basis protected by law. Rochambeau is committed to fostering a diverse and inclusive community and strongly encourages all qualified individuals to apply. For an applicant requesting assistance with the employment application process, please contact belkel@rochambeau.org.For more information about Rochambeau, please visit the Rochambeau website.
JOB TITLE: IT Help Desk Technician - Tier 1
Reports to: Director of Information Technology
THE SCHOOL
Rochambeau, The French International School ("Rochambeau"), is a coeducational day school that offers an exceptional blend of the French curriculum and a robust English program to a diverse student body of 1,254 students from Preschool to 12th grade. Our school thrives on diversity, housing over 80 nationalities. We steadfastly promote a culture of diversity, equity, and inclusion.
JOB SUMMARY: Responsible for general IT and A/V support on all Rochambeau Campuses. Every effort has been made to identify the essential functions of this position. However, this job description in no way states or implies that these are the only duties you may be required to perform. The omission of specific descriptions of duties does not exclude them from the position if the work is similar, related or can be considered essential to this position.
Expectations in the Role
Maintain strictest confidentiality on all matters.Foster an atmosphere of respect, responsibility, and safety in every endeavor.Be supportive in written and spoken communication with members of the school community.Contribute positively to the professional, mission-focused 'sense of community' with all school constituents.High degree of cultural competency and demonstrated commitment to working with individuals from diverse backgrounds.Must be able to clear a background check with results that are satisfactory to the School.Ability to interface and maintain effective relationships with students, faculty, and staff, and the skills to function proactively and contribute in a highly collaborative administrative team.ESSENTIAL DUTIES AND RESPONSIBILITIES
Provide end user support services in the following areas: iOS devices/Windows 11, MS Office (2021 and 365), Google Workspace, wireless and wired network connectivity, Projectors (Wireless and Wired), Interactive Displays, Printers/Copiers, etc. (including future technologies and platforms that are vetted and onboarded).
RESPONSIBILITIES
To perform this job successfully, the selected individual must be able to perform each of these responsibilities:Provide Tier 1+ technical support to all community technology users (faculty and staff, students, and parents)Respond to user requests in a timely fashion based on a combination of order, urgency, and impactManage user accounts in a variety of systems, including creating, disabling, grouping, etc.Perform scheduled and impromptu technology tasks in support of larger departmental initiativesManipulate spreadsheets, documents, and other data sources to support departmental operationsParticipates in meetings (team/vendor/other) as scheduled/necessary for the operation and growth of the departmentDeploy devices (iOS devices, Chromebooks, PCs) using a variety of tools. (Securly and Acronis Snap Deploy (in mass to start each year and periodic updates in cart and classroom deployments)Stay aware of all current technology trends (hardware, software, technology trends in schools, etc.) as part of your professional growthCommitment to Rochambeau's vision, mission, values and strategic aimsPerform other duties as assigned
QUALIFICATIONS:
Possess 2 years of relevant, hands-on technical experience with the above listed responsibilities, and:
Bachelor's degree, preferably in a technical discipline preferredCompTIA A+ or Network+ preferredExperience in supporting technology in a K-12 environment preferredUnderstanding of general network concepts (IP, DNS, etc.)Understanding/Willingness to learn current audio/video platforms used within our school environment to support our academic program and event needsAbility to learn new skills and technologies as the position requiresExperience with Google Workspace and Microsoft Office and Microsoft 365Commitment to seeing projects through to completionExcellent verbal and written communication skillsEnglish language proficiency requiredFrench language proficiency helpful
KNOWLEDGE, SKILLS, AND ABILITIES: Working knowledge of current computing technologies and mobile device platforms. Able to solve problems and to support user growth by sharing accessible solutions to technical problems. Ability to communicate and provide solutions to users of all skill sets and needs. Must be familiar with all policies and procedures.
SPECIAL NOTES
In accordance with Maryland House Bill 486, Rochambeau is required to contact all former employers to request information relating to child sexual abuse or sexual misconduct involving the applicant. If you would like additional information please visit House Bill 486. Also, all final candidates will be asked, prior to hire, whether they have been found to have engaged in, are currently under investigation for, or left employment during an active investigation in which they were accused of sexual violence or sexual harassment. When obtaining employment reference checks, these same sexual violence or sexual harassment questions will also be asked.
EQUAL OPPORTUNITY EMPLOYERRochambeau is an equal opportunity employer and is deeply committed to serving its community, advancing access and equity, and ensuring that all individuals are welcomed and valued. All applicants are protected under Federal law from discrimination based on race, color, religion, sex, national origin, disability, age and genetics or any other basis protected by law. Rochambeau is committed to fostering a diverse and inclusive community and strongly encourages all qualified individuals to apply. For an applicant requesting assistance with the employment application process, please contact belkel@rochambeau.org.For more information about Rochambeau, please visit the Rochambeau website.