Carnegie Mellon University
Junior IT Desktop Support Consultant - Computing Services
Carnegie Mellon University, Pittsburgh, Pennsylvania, us, 15289
The Computing Services central IT department provides services that have a strategic impact on university goals. We make service decisions based on interaction and valuable input from colleagues engaged in the education, research, and administration efforts of the university. We are a learning organization and approach successes and mistakes as a learning experience to continually cultivate a culture of intelligent risk taking. We want to hire versatile team members who are inspired and passionate about their work. Join us and be part of a team committed to excellence, innovation, diversity, team and individual growth.CMU's Computing Services department is searching for a Junior IT Desktop Support Consultant. This is an excellent opportunity for someone who thrives in an interesting and challenging work environment. You will contribute to the department by being responsible for front line support of users of desktops, networks and IT resources. Works under general supervision. Resolves user issues and determines when additional support is needed. Provides assistance to less experienced team members. This category can include senior level help desk and computer lab staff; and experienced desktop support staff.Your core responsibilities will include:Acting as a liaison between customers and computing services groups for issues, configurations, or escalations when needed.
Both roles (Help Desk and Desktop Support) will be involved in the ongoing review and evaluation of emerging technologies as assigned; may be asked to complete project work.
Collaborating with other technical teams, as appropriate, for the successful completion of projects.
Continuous self-study, training, partnering with management and more senior members of peer teams, and/or seeking out opportunities to broaden scope to stay up-to-date with industry and organizational trends.
Creating detailed-oriented documentation that outlines new and moderately complex processes.
Demonstrating appropriate, clear, concise, and effective written and oral communications in all interactions to build relationships and accomplish day-to-day work and projects.
If primary role is desktop support, provides technical support to users. Assists lower level staff in resolution of user issues. Consults with departments, staff and faculty regarding operating systems, software and system configuration needs. Provides recommendation for purchases of hardware and software. Drafts and processes purchase orders. Performs installation and configuration of new software and hardware.
If primary role is front-line help desk support, provides technical support to users. Assesses support issues and either resolves or escalates issue to higher level consultant, systems or network staff. Logs issues and provides follow-up support through resolution. Participate in the development and maintenance of IT support knowledge documentation. May conduct user training.
Owning customer incidents, service requests, and problems through their full lifecycle while meeting DSP guidelines.
Providing end-user support for hardware-related technical problems.
Providing end-user support for software-related technical problems.
Resolving and/or coordinating the resolution of escalated issues.
Seeking feedback from management and more senior peer team members for development and effectively incorporating feedback into work and behaviors.
Sharing technical and functional expertise with other members of the team as required.
Troubleshooting end-user incidents in depth to resolution and identifying root causes.
Working in collaboration with the team and offering feedback, where appropriate, to complete individual and group efforts.
Working independently, coping with potentially stressful situations, and making independent decisions.
May be asked to complete project work.
Other duties as assigned.
Flexibility, excellence, and passion are vital qualities within Computing Services. Inclusion, collaboration, and cultural sensitivity are valued competencies at CMU. Therefore, we are in search of a team member who is able to effectively interact with a varied population of internal and external partners at a high level of integrity. We are looking for someone who shares our values and who will support the mission of the university through their work.Qualifications:Bachelor's Degree in Information Systems or equivalent work experience and certifications
0-3 years of end user support experience
0-3 years of help desk experience
0-3 years of network administration experience
0-3 years of operating system administration experience
0-3 years of workstation support experience
Strong interpersonal skills
Strong problem-solving and reasoning skills
Strong technical skills
Requirements:Successful background check
Joining the CMU team opens the door to an array of exceptional benefits, available to all full-time Carnegie Mellon University employees. Experience the full spectrum of advantages, from comprehensive medical, prescription, dental, and vision insurance to enticing retirement savings programs. Unlock your potential with tuition benefits, and take well-deserved breaks with generous paid time off and holidays. Rest easy knowing you're covered by life and accidental death and disability insurance. For a comprehensive overview of the benefits awaiting you, explore: https://www.cmu.edu/jobs/benefits-at-a-glance.At Carnegie Mellon, we value the whole package when extending offers of employment. Beyond just credentials, we consider the role & responsibilities, your invaluable work experience, and the knowledge gained through education and training. We acknowledge and appreciate your unique key skills and the diverse perspectives you bring. Our commitment to fostering an inclusive work environment means we also account for geographic differentials. Your journey with us is about more than just a job; it is about finding the perfect fit for your professional growth and personal aspirations.Are you interested in this exciting opportunity?! Apply today!Joining the CMU team opens the door to an array of exceptional benefits available to eligible employees.Those employees who are
benefits eligible have the opportunity to experience the full spectrum of advantages from comprehensive medical, prescription, dental, and vision insurance to an enticing retirement savings program offering a generous employer contribution. You can also unlock your potential with tuition benefits and take well-deserved breaks with ample paid time off and observed holidays. Finally, rest easy knowing you are covered by life and accidental death and disability insurance.Other perks include a free Pittsburgh Regional Transit bus pass, our Family Concierge Team to help navigate childcare needs, fitness center access, and so much more!For a comprehensive overview of the benefits that may beawaiting you, explore our Benefits page.At Carnegie Mellon, we value the whole package when extending offers of employment. Beyond just credentials, we consider the role and responsibilities, your invaluable work experience, and the knowledge gained through education and training. We acknowledge and appreciate your unique skills and the diverse perspective you bring. Your journey with us is about more than just a job; it's about finding the perfect fit for your professional growth and personal aspirations.Are you interested in an exciting opportunity with an exceptional organization?! Apply today!LocationPittsburgh, PA
Job FunctionSystems Administration and Support
Position TypeStaff - Regular
Full Time/Part timeFull time
Pay BasisHourly
More Information:Please visit
"Why Carnegie Mellon"
to learn more about becoming part of an institution inspiring innovations that change the world.
Click here to view a listing of employee benefits
Carnegie Mellon University is an Equal Opportunity Employer/Disability/Veteran .
Statement of Assurance
Both roles (Help Desk and Desktop Support) will be involved in the ongoing review and evaluation of emerging technologies as assigned; may be asked to complete project work.
Collaborating with other technical teams, as appropriate, for the successful completion of projects.
Continuous self-study, training, partnering with management and more senior members of peer teams, and/or seeking out opportunities to broaden scope to stay up-to-date with industry and organizational trends.
Creating detailed-oriented documentation that outlines new and moderately complex processes.
Demonstrating appropriate, clear, concise, and effective written and oral communications in all interactions to build relationships and accomplish day-to-day work and projects.
If primary role is desktop support, provides technical support to users. Assists lower level staff in resolution of user issues. Consults with departments, staff and faculty regarding operating systems, software and system configuration needs. Provides recommendation for purchases of hardware and software. Drafts and processes purchase orders. Performs installation and configuration of new software and hardware.
If primary role is front-line help desk support, provides technical support to users. Assesses support issues and either resolves or escalates issue to higher level consultant, systems or network staff. Logs issues and provides follow-up support through resolution. Participate in the development and maintenance of IT support knowledge documentation. May conduct user training.
Owning customer incidents, service requests, and problems through their full lifecycle while meeting DSP guidelines.
Providing end-user support for hardware-related technical problems.
Providing end-user support for software-related technical problems.
Resolving and/or coordinating the resolution of escalated issues.
Seeking feedback from management and more senior peer team members for development and effectively incorporating feedback into work and behaviors.
Sharing technical and functional expertise with other members of the team as required.
Troubleshooting end-user incidents in depth to resolution and identifying root causes.
Working in collaboration with the team and offering feedback, where appropriate, to complete individual and group efforts.
Working independently, coping with potentially stressful situations, and making independent decisions.
May be asked to complete project work.
Other duties as assigned.
Flexibility, excellence, and passion are vital qualities within Computing Services. Inclusion, collaboration, and cultural sensitivity are valued competencies at CMU. Therefore, we are in search of a team member who is able to effectively interact with a varied population of internal and external partners at a high level of integrity. We are looking for someone who shares our values and who will support the mission of the university through their work.Qualifications:Bachelor's Degree in Information Systems or equivalent work experience and certifications
0-3 years of end user support experience
0-3 years of help desk experience
0-3 years of network administration experience
0-3 years of operating system administration experience
0-3 years of workstation support experience
Strong interpersonal skills
Strong problem-solving and reasoning skills
Strong technical skills
Requirements:Successful background check
Joining the CMU team opens the door to an array of exceptional benefits, available to all full-time Carnegie Mellon University employees. Experience the full spectrum of advantages, from comprehensive medical, prescription, dental, and vision insurance to enticing retirement savings programs. Unlock your potential with tuition benefits, and take well-deserved breaks with generous paid time off and holidays. Rest easy knowing you're covered by life and accidental death and disability insurance. For a comprehensive overview of the benefits awaiting you, explore: https://www.cmu.edu/jobs/benefits-at-a-glance.At Carnegie Mellon, we value the whole package when extending offers of employment. Beyond just credentials, we consider the role & responsibilities, your invaluable work experience, and the knowledge gained through education and training. We acknowledge and appreciate your unique key skills and the diverse perspectives you bring. Our commitment to fostering an inclusive work environment means we also account for geographic differentials. Your journey with us is about more than just a job; it is about finding the perfect fit for your professional growth and personal aspirations.Are you interested in this exciting opportunity?! Apply today!Joining the CMU team opens the door to an array of exceptional benefits available to eligible employees.Those employees who are
benefits eligible have the opportunity to experience the full spectrum of advantages from comprehensive medical, prescription, dental, and vision insurance to an enticing retirement savings program offering a generous employer contribution. You can also unlock your potential with tuition benefits and take well-deserved breaks with ample paid time off and observed holidays. Finally, rest easy knowing you are covered by life and accidental death and disability insurance.Other perks include a free Pittsburgh Regional Transit bus pass, our Family Concierge Team to help navigate childcare needs, fitness center access, and so much more!For a comprehensive overview of the benefits that may beawaiting you, explore our Benefits page.At Carnegie Mellon, we value the whole package when extending offers of employment. Beyond just credentials, we consider the role and responsibilities, your invaluable work experience, and the knowledge gained through education and training. We acknowledge and appreciate your unique skills and the diverse perspective you bring. Your journey with us is about more than just a job; it's about finding the perfect fit for your professional growth and personal aspirations.Are you interested in an exciting opportunity with an exceptional organization?! Apply today!LocationPittsburgh, PA
Job FunctionSystems Administration and Support
Position TypeStaff - Regular
Full Time/Part timeFull time
Pay BasisHourly
More Information:Please visit
"Why Carnegie Mellon"
to learn more about becoming part of an institution inspiring innovations that change the world.
Click here to view a listing of employee benefits
Carnegie Mellon University is an Equal Opportunity Employer/Disability/Veteran .
Statement of Assurance