Fairfax County, VA
Network Operations Engineer III (Network/Telecommunications Analyst III)
Fairfax County, VA, Fairfax, Virginia, United States, 22032
Salary :
$85,318.48 - $142,197.95 Annually
Location :
FAIRFAX (EJ32), VA
Job Type:
FT Salary W BN
Job Number:
24-02221
Department:
Information Technology
Opening Date:
09/21/2024
Closing Date:
10/4/2024 11:59 PM Eastern
Pay Grade:
S29
Posting Type:
Open to General Public
Job Announcement
This position works as a part of our Technology Infrastructure Division's (TID) Enterprise Network Operations team. The county wide enterprise network is a large complex Metropolitan (MAN) and Wide area network (WAN) secure network infrastructure with two geo-diverse high available hyperconverged datacenters servicing 230+ Fairfax County locations.
A Tier 3 network engineer plays a vital role in maintaining and optimizing our network infrastructure by managing complex technical issues that are escalated from Tier 1 and Tier 2 support teams. This role ensures high levels of network availability and reliability, demanding robust troubleshooting skills, a deep understanding of networking technologies, and effective collaboration with cross-functional teams. The ideal candidate will have a comprehensive grasp of the OSI layers and hands-on experience with installing, patching, configuring, securing, and optimizing Layer 2 and Layer 3 network technologies using routers and switches. Additionally, the Tier 3 Network Engineer should demonstrate in-depth knowledge of wireless 802.11x networking and possess project management skills.
Duties and ResponsibilitiesAll duties are performed in accordance with DIT standards, policies, Service Level Agreements (SLAs), and maintenance windows.
Network Troubleshooting and Support
Provide advanced-level support for network incidents, problems, and change requests escalated from Tier 1 and Tier 2 support teams.Diagnose and resolve complex network issues related to routers, switches, firewalls, wireless devices, and other network components.Conduct thorough root cause analysis for network incidents and implement corrective actions to prevent recurrence.
Network Installation, Performance and Management.
Perform network performance monitoring and capacity planning to ensure optimal performance and scalability.Design and implement network additions, changes, and upgrades following best practices and change management processes.Document network diagrams, configurations, changes, processes, and procedures to maintain accurate and up-to-date network documentation.Regularly inspect and maintain network equipment such as routers, switches, firewalls, and wireless access points.Update firmware and perform necessary configurations as directed.Physical tasks including lifting, mounting, unmounting, configuring or replacing devices.Collaborate with team members and other departments to develop project requirements.Participate in team meetings and provide updates on ongoing projects and tasks.Lead or participate in new construction or technology projects as assigned.
Skills, Knowledge and Experience
In-depth knowledge and experience with most of the following: VLAN, VRF, OSPF, BGP, MPLS, VPN, STP, DHCP, Trunk and 802.11 standards. Including servicing MAN / WAN / LAN / SDWAN / and Wireless LAN architectures.Hands on experience with the major network equipment manufacturers routers, switches and access points.Experience with SolarWinds, Splunk, Catalyst Center, ISE or equivalent systems.In-depth experience with IP Address Management (IPAM) systems such as InfoBlox.Experience with network incident management and related support practices.In-depth knowledge and experience with Layer 1 cable infrastructure: Ethernet (CAT6); fiber optics; and patching panels within network closets.Strong analytical and problem-solving skills with the ability to prioritize and manage multiple tasks effectively.Excellent communication skills, both verbal and written, emphasizing superior customer service.Employment Standards
MINIMUM QUALIFICATIONS :
(Click on the aforementioned link to learn how Fairfax County interprets equivalencies for "Any combination, experience, and training equivalent to")Possession of an associate's degree in computer science, electrical engineering, electronics, or a related field; plus four years' network and/or telecommunications experience; or a bachelor's degree in such fields; plus two years' experience in network or telecommunications system design, analysis, installation, and troubleshooting.
CERTIFICATES AND LICENSES REQUIRED:Valid driver's license.
NECESSARY SPECIAL REQUIREMENTS:The appointee to this position will be required to complete a criminal background check and driving record check to the satisfaction of the employer.
PREFERRED QUALIFICATIONS:
Five years (5) of Tier-III network operations experience.Degree in a technical discipline.One certification equivalent to a CCNP / CCDA / CCDP / JNCIS with four or more years of Tier-III level network operations experience.Self-motivated individual that is able to work independently and collaboratively demonstrating excellent customer service and communication skills.
PHYSICAL REQUIREMENTS:Work is generally sedentary, performed in a normal office environment. All duties performed with or without reasonable accommodations. Lifting (Up to 50 LBS), climbing ladders, and driving county vehicles is required. All duties performed with or without reasonable accommodations.
SELECTION PROCEDURE:Panel interview and may include exercise.
The population of Fairfax County is very diverse where 38.7% of residents speak a language other than English at home () and we encourage candidates bilingual in English and a foreign language to apply to this opportunity.
Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce.
Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. Contact 703-324-4900 for assistance. TTY 703-222-7314. DHREmployment@fairfaxcounty.gov EEO/AA/TTY.
#LI-JT1
Merit Positions
Fairfax County is proud to offer employees an attractive and comprehensive benefits program, including the following:
Medical/Vision/Dental Insurance CoverageGroup Term Life InsuranceLong Term DisabilityLiveWell ProgramFlexible Spending ProgramsPaid Leave (annual, sick, parental, volunteer activity, and more!)Paid HolidaysContributory Retirement PlanDeferred CompensationEmployee Assistance ProgramEmployees' Child Care CenterCommuter Benefit ProgramContinuous Learning Opportunities
NOTE: Fairfax County Government is a qualifying employer under the Public Service Loan Forgiveness program. For more information about the PSLF program: https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service
For additional details please visit the
Non-Merit PositionsNon-Merit Benefit Eligible: scheduled to work a minimum 1,040 hours and no more than a maximum of 1,560 hours in a calendar year.
Medical/Vision/Dental Insurance CoverageFlexible Spending ProgramDeferred Compensation
Temporary: scheduled to work a maximum of 900 hours in a calendar year.
No benefits
01
What is the highest level of education that you have completed?
Less than 12th gradeHigh school diploma or GEDSome collegeAssociate's degreeBachelor's degreeMaster's degreeDoctorate degree
02
If you answered "Some college" for the highest level of education completed, please indicate the number of quarter or semester hours you have completed towards a related degree.
Less than 45 quarter hours45 to less than 90 quarter hours90 to less than 135 quarter hours135 to less than 180 quarter hours180 or more quarter hoursLess than 30 semester hours30 to less than 60 semester hours60 to less than 90 semester hours90 to less than 120 semester hours120 or more semester hoursNot applicable
03
Please indicate all major(s) or minor(s) for your completed degree(s). Check all that apply.
Computer scienceElectrical engineeringElectronicsInformation technologyOther (related field)Other (non-related field)Not applicable
04
If you selected "Other (related field)" or "Other (non-related fields)" for the previous question, please list the discipline of your degree. If this question does not pertain to you, or you do not have a degree, enter "Not applicable".
05
How many years of full-time equivalent professional experience in network or telecommunications system design, analysis, installation, and troubleshooting do you possess?
NoneLess than one yearOne to less than two yearsTwo to less than three yearsThree to less than four yearsFour to less than five yearsFive to less than six yearsSix years or more
06
Do you currently possess a valid driver's license?
YesNo
07
Which active network related certifications do you possess? Check all that apply.
CCENT, CCT or CCNACCDACCNPCCDPJNCIAJNCISOtherNone of the above
08
If you answered "Other" for the previous question, please indicate the certification(s) below. If this does not apply to you, enter "N/A".
09
How many overall years of full-time experience do you have in any discipline directly involving information technology?
NoneLess than one yearOne to less than two yearsTwo to less than three yearsThree to less than four yearsFour to less than five yearsFive to less than six yearsSix to less than seven yearsSeven to less than eight yearsEight to less than nine yearsNine to less than ten yearsTen to less than eleven yearsEleven years or more
10
Of your information technology experience, how many of those years were dedicated to performing network operations and network support duties?
NoneLess than one yearOne to less than two yearsTwo to less than three yearsThree to less than four yearsFour to less than five yearsFive to less than six yearsSix to less than seven yearsSeven to less than eight yearsEight to less than nine yearsNine to less than ten yearsTen to less than eleven yearsEleven years or more
11
Do you have experience with Metropolitan Area Networks (MAN) and the underlying MPLS technology?
YesNo
12
Do you have experience with configuring and managing virtual routing and forwarding?
YesNo
13
Do you have experience managing cellular and 802.11 wireless technologies in deployments with an understanding of the future roadmaps in each technology?
YesNo
14
Do you have experience with network design, management, configuration, and monitoring tools? Check all that apply.
SolarwindsOtherNone of the above
15
If you answered "Other" for the previous question, please indicate below. If this does not apply to you, enter "N/A".
16
Do you have experience with Datacenter Network technologies?
YesNo
17
Do you have experience with Software Defined Networking technologies?
YesNo
18
Do you have experience managing carrier class network equipment?
YesNo
Required Question
$85,318.48 - $142,197.95 Annually
Location :
FAIRFAX (EJ32), VA
Job Type:
FT Salary W BN
Job Number:
24-02221
Department:
Information Technology
Opening Date:
09/21/2024
Closing Date:
10/4/2024 11:59 PM Eastern
Pay Grade:
S29
Posting Type:
Open to General Public
Job Announcement
This position works as a part of our Technology Infrastructure Division's (TID) Enterprise Network Operations team. The county wide enterprise network is a large complex Metropolitan (MAN) and Wide area network (WAN) secure network infrastructure with two geo-diverse high available hyperconverged datacenters servicing 230+ Fairfax County locations.
A Tier 3 network engineer plays a vital role in maintaining and optimizing our network infrastructure by managing complex technical issues that are escalated from Tier 1 and Tier 2 support teams. This role ensures high levels of network availability and reliability, demanding robust troubleshooting skills, a deep understanding of networking technologies, and effective collaboration with cross-functional teams. The ideal candidate will have a comprehensive grasp of the OSI layers and hands-on experience with installing, patching, configuring, securing, and optimizing Layer 2 and Layer 3 network technologies using routers and switches. Additionally, the Tier 3 Network Engineer should demonstrate in-depth knowledge of wireless 802.11x networking and possess project management skills.
Duties and ResponsibilitiesAll duties are performed in accordance with DIT standards, policies, Service Level Agreements (SLAs), and maintenance windows.
Network Troubleshooting and Support
Provide advanced-level support for network incidents, problems, and change requests escalated from Tier 1 and Tier 2 support teams.Diagnose and resolve complex network issues related to routers, switches, firewalls, wireless devices, and other network components.Conduct thorough root cause analysis for network incidents and implement corrective actions to prevent recurrence.
Network Installation, Performance and Management.
Perform network performance monitoring and capacity planning to ensure optimal performance and scalability.Design and implement network additions, changes, and upgrades following best practices and change management processes.Document network diagrams, configurations, changes, processes, and procedures to maintain accurate and up-to-date network documentation.Regularly inspect and maintain network equipment such as routers, switches, firewalls, and wireless access points.Update firmware and perform necessary configurations as directed.Physical tasks including lifting, mounting, unmounting, configuring or replacing devices.Collaborate with team members and other departments to develop project requirements.Participate in team meetings and provide updates on ongoing projects and tasks.Lead or participate in new construction or technology projects as assigned.
Skills, Knowledge and Experience
In-depth knowledge and experience with most of the following: VLAN, VRF, OSPF, BGP, MPLS, VPN, STP, DHCP, Trunk and 802.11 standards. Including servicing MAN / WAN / LAN / SDWAN / and Wireless LAN architectures.Hands on experience with the major network equipment manufacturers routers, switches and access points.Experience with SolarWinds, Splunk, Catalyst Center, ISE or equivalent systems.In-depth experience with IP Address Management (IPAM) systems such as InfoBlox.Experience with network incident management and related support practices.In-depth knowledge and experience with Layer 1 cable infrastructure: Ethernet (CAT6); fiber optics; and patching panels within network closets.Strong analytical and problem-solving skills with the ability to prioritize and manage multiple tasks effectively.Excellent communication skills, both verbal and written, emphasizing superior customer service.Employment Standards
MINIMUM QUALIFICATIONS :
(Click on the aforementioned link to learn how Fairfax County interprets equivalencies for "Any combination, experience, and training equivalent to")Possession of an associate's degree in computer science, electrical engineering, electronics, or a related field; plus four years' network and/or telecommunications experience; or a bachelor's degree in such fields; plus two years' experience in network or telecommunications system design, analysis, installation, and troubleshooting.
CERTIFICATES AND LICENSES REQUIRED:Valid driver's license.
NECESSARY SPECIAL REQUIREMENTS:The appointee to this position will be required to complete a criminal background check and driving record check to the satisfaction of the employer.
PREFERRED QUALIFICATIONS:
Five years (5) of Tier-III network operations experience.Degree in a technical discipline.One certification equivalent to a CCNP / CCDA / CCDP / JNCIS with four or more years of Tier-III level network operations experience.Self-motivated individual that is able to work independently and collaboratively demonstrating excellent customer service and communication skills.
PHYSICAL REQUIREMENTS:Work is generally sedentary, performed in a normal office environment. All duties performed with or without reasonable accommodations. Lifting (Up to 50 LBS), climbing ladders, and driving county vehicles is required. All duties performed with or without reasonable accommodations.
SELECTION PROCEDURE:Panel interview and may include exercise.
The population of Fairfax County is very diverse where 38.7% of residents speak a language other than English at home () and we encourage candidates bilingual in English and a foreign language to apply to this opportunity.
Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce.
Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. Contact 703-324-4900 for assistance. TTY 703-222-7314. DHREmployment@fairfaxcounty.gov EEO/AA/TTY.
#LI-JT1
Merit Positions
Fairfax County is proud to offer employees an attractive and comprehensive benefits program, including the following:
Medical/Vision/Dental Insurance CoverageGroup Term Life InsuranceLong Term DisabilityLiveWell ProgramFlexible Spending ProgramsPaid Leave (annual, sick, parental, volunteer activity, and more!)Paid HolidaysContributory Retirement PlanDeferred CompensationEmployee Assistance ProgramEmployees' Child Care CenterCommuter Benefit ProgramContinuous Learning Opportunities
NOTE: Fairfax County Government is a qualifying employer under the Public Service Loan Forgiveness program. For more information about the PSLF program: https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service
For additional details please visit the
Non-Merit PositionsNon-Merit Benefit Eligible: scheduled to work a minimum 1,040 hours and no more than a maximum of 1,560 hours in a calendar year.
Medical/Vision/Dental Insurance CoverageFlexible Spending ProgramDeferred Compensation
Temporary: scheduled to work a maximum of 900 hours in a calendar year.
No benefits
01
What is the highest level of education that you have completed?
Less than 12th gradeHigh school diploma or GEDSome collegeAssociate's degreeBachelor's degreeMaster's degreeDoctorate degree
02
If you answered "Some college" for the highest level of education completed, please indicate the number of quarter or semester hours you have completed towards a related degree.
Less than 45 quarter hours45 to less than 90 quarter hours90 to less than 135 quarter hours135 to less than 180 quarter hours180 or more quarter hoursLess than 30 semester hours30 to less than 60 semester hours60 to less than 90 semester hours90 to less than 120 semester hours120 or more semester hoursNot applicable
03
Please indicate all major(s) or minor(s) for your completed degree(s). Check all that apply.
Computer scienceElectrical engineeringElectronicsInformation technologyOther (related field)Other (non-related field)Not applicable
04
If you selected "Other (related field)" or "Other (non-related fields)" for the previous question, please list the discipline of your degree. If this question does not pertain to you, or you do not have a degree, enter "Not applicable".
05
How many years of full-time equivalent professional experience in network or telecommunications system design, analysis, installation, and troubleshooting do you possess?
NoneLess than one yearOne to less than two yearsTwo to less than three yearsThree to less than four yearsFour to less than five yearsFive to less than six yearsSix years or more
06
Do you currently possess a valid driver's license?
YesNo
07
Which active network related certifications do you possess? Check all that apply.
CCENT, CCT or CCNACCDACCNPCCDPJNCIAJNCISOtherNone of the above
08
If you answered "Other" for the previous question, please indicate the certification(s) below. If this does not apply to you, enter "N/A".
09
How many overall years of full-time experience do you have in any discipline directly involving information technology?
NoneLess than one yearOne to less than two yearsTwo to less than three yearsThree to less than four yearsFour to less than five yearsFive to less than six yearsSix to less than seven yearsSeven to less than eight yearsEight to less than nine yearsNine to less than ten yearsTen to less than eleven yearsEleven years or more
10
Of your information technology experience, how many of those years were dedicated to performing network operations and network support duties?
NoneLess than one yearOne to less than two yearsTwo to less than three yearsThree to less than four yearsFour to less than five yearsFive to less than six yearsSix to less than seven yearsSeven to less than eight yearsEight to less than nine yearsNine to less than ten yearsTen to less than eleven yearsEleven years or more
11
Do you have experience with Metropolitan Area Networks (MAN) and the underlying MPLS technology?
YesNo
12
Do you have experience with configuring and managing virtual routing and forwarding?
YesNo
13
Do you have experience managing cellular and 802.11 wireless technologies in deployments with an understanding of the future roadmaps in each technology?
YesNo
14
Do you have experience with network design, management, configuration, and monitoring tools? Check all that apply.
SolarwindsOtherNone of the above
15
If you answered "Other" for the previous question, please indicate below. If this does not apply to you, enter "N/A".
16
Do you have experience with Datacenter Network technologies?
YesNo
17
Do you have experience with Software Defined Networking technologies?
YesNo
18
Do you have experience managing carrier class network equipment?
YesNo
Required Question