AVIAT US, Inc.
Tier 1 NOC Technician
AVIAT US, Inc., San Antonio, Texas, United States, 78208
Are you looking for an exciting opportunity working for a Global Technology Leader?
At Aviat Networks we take great pride in hiring a workforce that is committed to supporting and strengthening our values and attributes. If you're results oriented, customer centric, and an innovative thinker who also takes pride in personal and professional integrity, Aviat Networks is the ideal next step in your career. We are looking for people who love to solve problems, enjoy change and know how to have fun! Come join us as we bring communications to the world.
Aviat Networks is the world's largest independent supplier of wireless transmission systems. We are recognized worldwide for cutting-edge 5G, backhaul, networking solutions and services. Customers in more than 135 countries depend on Aviat Networks to build, expand and upgrade their voice, data, and video solutions.
We currently have an immediate need for a Tier 1 NOC Technician
About the Role:
NOC Technicians provide 24 X 7 (shift work) monitoring and management of our customer's networks and associated equipment. Primary tasks include proactive network monitoring, triage of issues, coordination of on-site support, providing guidance for on-site troubleshooting and fixes, managing escalations, and driving problems to resolution per defined SLAs. This role requires extensive customer interaction and requires excellent customer service and communication skills. This position reports to the Network Operations Center Manager and is considered a technical role with in-depth cross functional understanding of Aviat and supported technologies. Job performance is evaluated based on the quality of results obtained via metrics, feedback from customers, and reports.
Responsibilities:Proactively monitor customers' ticketing systemDocument events and alarms in case management platformFollow customer alerts and notifications requirements found in the NOC runbooksPerform remote troubleshooting on customers' monitored devicesProvide case updates and notifications per standard operating proceduresPrepare and present daily shift reports (escalations, network status, ongoing issues, etc.)Actively follow all process and procedures. This includes, at times, following step by step instruction whether the process is known or not.Initiate escalation requests per internal and external Service Level Agreements requirementsMaintain client security levels and information confidentialityOther duties as assigned.Qualifications & Competencies:
Associate degree in Computer Science, Information Technology, related technical field, or equivalent experienceITILv3 certification preferredTechnical certifications such as CompTIA A+ or Network+ preferredStrong teamwork skills, self-disciplined, self-motivated and able to organize and prioritize time effectivelyTake initiative to learn new products and network technologiesStrong troubleshooting skills and a good foundation of best practicesMust be available to work non-standard business hours/shifts and be willing to participate in work shift rotation for the occasional shift coverage during holidays or other (i.e., time off vacation, sick, etc.).Experience with Customer Service supportAbility to clearly communicate in English with internal and external customers both verbally and in writing
###
We encourage you to read our
Candidate Privacy Notice
You have the right to withdraw your consent at any time. To do this you can email us at
privacy@aviatnet.com
Aviat Networks provides equal employment opportunity for all applicants and employees. The Company does not discriminate against applicants or employees on the basis of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran or military status, disability or any other legally recognized protected basis under federal, state or local law.
Aviat Networks
offers
a competitive benefits package. Apply NOW to learn more!
For positions in California, Colorado, or New York City you may contact us at human.resources@aviatnet.com for the salary range for this position (include the exact Job Title as it reads above).
At Aviat Networks we take great pride in hiring a workforce that is committed to supporting and strengthening our values and attributes. If you're results oriented, customer centric, and an innovative thinker who also takes pride in personal and professional integrity, Aviat Networks is the ideal next step in your career. We are looking for people who love to solve problems, enjoy change and know how to have fun! Come join us as we bring communications to the world.
Aviat Networks is the world's largest independent supplier of wireless transmission systems. We are recognized worldwide for cutting-edge 5G, backhaul, networking solutions and services. Customers in more than 135 countries depend on Aviat Networks to build, expand and upgrade their voice, data, and video solutions.
We currently have an immediate need for a Tier 1 NOC Technician
About the Role:
NOC Technicians provide 24 X 7 (shift work) monitoring and management of our customer's networks and associated equipment. Primary tasks include proactive network monitoring, triage of issues, coordination of on-site support, providing guidance for on-site troubleshooting and fixes, managing escalations, and driving problems to resolution per defined SLAs. This role requires extensive customer interaction and requires excellent customer service and communication skills. This position reports to the Network Operations Center Manager and is considered a technical role with in-depth cross functional understanding of Aviat and supported technologies. Job performance is evaluated based on the quality of results obtained via metrics, feedback from customers, and reports.
Responsibilities:Proactively monitor customers' ticketing systemDocument events and alarms in case management platformFollow customer alerts and notifications requirements found in the NOC runbooksPerform remote troubleshooting on customers' monitored devicesProvide case updates and notifications per standard operating proceduresPrepare and present daily shift reports (escalations, network status, ongoing issues, etc.)Actively follow all process and procedures. This includes, at times, following step by step instruction whether the process is known or not.Initiate escalation requests per internal and external Service Level Agreements requirementsMaintain client security levels and information confidentialityOther duties as assigned.Qualifications & Competencies:
Associate degree in Computer Science, Information Technology, related technical field, or equivalent experienceITILv3 certification preferredTechnical certifications such as CompTIA A+ or Network+ preferredStrong teamwork skills, self-disciplined, self-motivated and able to organize and prioritize time effectivelyTake initiative to learn new products and network technologiesStrong troubleshooting skills and a good foundation of best practicesMust be available to work non-standard business hours/shifts and be willing to participate in work shift rotation for the occasional shift coverage during holidays or other (i.e., time off vacation, sick, etc.).Experience with Customer Service supportAbility to clearly communicate in English with internal and external customers both verbally and in writing
###
We encourage you to read our
Candidate Privacy Notice
You have the right to withdraw your consent at any time. To do this you can email us at
privacy@aviatnet.com
Aviat Networks provides equal employment opportunity for all applicants and employees. The Company does not discriminate against applicants or employees on the basis of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran or military status, disability or any other legally recognized protected basis under federal, state or local law.
Aviat Networks
offers
a competitive benefits package. Apply NOW to learn more!
For positions in California, Colorado, or New York City you may contact us at human.resources@aviatnet.com for the salary range for this position (include the exact Job Title as it reads above).