NavitsPartners
Desktop Support Technician - DST-24-13795
NavitsPartners, Bronx, New York, United States, 10400
Title:
Desktop Support TechnicianLocation:
New York, NY 10029Duration:
6 Months
Job Description:The Desktop Support Technician will provide front-line IT support for a healthcare enterprise, handling service desk inquiries, troubleshooting hardware and software issues, and assisting with telecom systems management.
Key Responsibilities:Support computer hardware, operating systems, networks, and applications.Install and configure desktops, laptops, printers, and mobile devices.Troubleshoot and resolve issues in a multi-office environment.Conduct mobile device audits and manage inventory.Analyze invoices for compliance with vendor contracts.Document resolutions in the ServiceNow ticketing system.Provide support for password resets and Microsoft Office issues.Collaborate with vendors on telecom claims and system updates.Qualifications:
Bachelor's Degree in a relevant field.1 year of experience in IT support, preferably in healthcare.Proficiency in Windows 7 & 10 and Microsoft Office Suite.Experience with ServiceNow and remote support tools.Excellent problem-solving and communication skills.Customer service-oriented.Preferred Skills:
ITIL Certification (a plus).Ability to lift and install equipment up to 50 lbs.Experience with mobile devices (iOS, Android).
Desktop Support TechnicianLocation:
New York, NY 10029Duration:
6 Months
Job Description:The Desktop Support Technician will provide front-line IT support for a healthcare enterprise, handling service desk inquiries, troubleshooting hardware and software issues, and assisting with telecom systems management.
Key Responsibilities:Support computer hardware, operating systems, networks, and applications.Install and configure desktops, laptops, printers, and mobile devices.Troubleshoot and resolve issues in a multi-office environment.Conduct mobile device audits and manage inventory.Analyze invoices for compliance with vendor contracts.Document resolutions in the ServiceNow ticketing system.Provide support for password resets and Microsoft Office issues.Collaborate with vendors on telecom claims and system updates.Qualifications:
Bachelor's Degree in a relevant field.1 year of experience in IT support, preferably in healthcare.Proficiency in Windows 7 & 10 and Microsoft Office Suite.Experience with ServiceNow and remote support tools.Excellent problem-solving and communication skills.Customer service-oriented.Preferred Skills:
ITIL Certification (a plus).Ability to lift and install equipment up to 50 lbs.Experience with mobile devices (iOS, Android).