Universal Business Solutions
Help Desk Support Specialist (Windows)
Universal Business Solutions, Atlanta, Georgia, United States, 30383
Help Desk Support Specialist (Windows)6 Month Contract (W2)Atlanta, GA (Onsite)
Seeking a Helpdesk Specialist to perform services to support our client's High Assurance Computing (HAC). The specialist will support classified systems in Dept. of Defense (DoD).
Primary Duties & Responsibilities:
Provide unit level support in the installation, operation and maintenance of computer systems.Position typically addresses issues of moderate complexity, receiving general instructions on routine work and more specific direction on new assignments.The affiliate will interact on a consistent basis with users within the assigned unit, which can include management, faculty and staff personnel.Install, maintain and upgrade workstation and peripheral hardware and software.Respond to and resolve workstation, application and server related problems.Update desktop software/applications; maintain documentation on installed applications.Provide users with assistance in working in specific applications.Maintain/troubleshoot office related equipment and applications such as copiers, fax machines, printers, building access system and email accounts.Perform other duties as assigned.
The candidate will directly support classified systems in DoD closed areas; as a result, will require a minimum of a Final DoD Secret clearance on the first day in order to perform this work.
Minimum Qualifications:
Experience with:
WindowsHelp desk, account management (including but not limited to account creation, password resets, setting permissions)Supporting secure VTC callsConducting basic user troubleshootingSoftware patching and upgradesSystem hardening and producing RMF documentation (SCAP checklists and other artifacts)STIGsData transfersSystem deployments (including hardware, operating system, and software installation, maintenance, and upgrades)Supporting office equipment such as printers and scanners and documenting installed applications
2-5 years of job-related experience
Hours /Days:
Monday - Friday / 8am-5pm (Full-time) (DOD closed area so on-site to perform services for client)
Seeking a Helpdesk Specialist to perform services to support our client's High Assurance Computing (HAC). The specialist will support classified systems in Dept. of Defense (DoD).
Primary Duties & Responsibilities:
Provide unit level support in the installation, operation and maintenance of computer systems.Position typically addresses issues of moderate complexity, receiving general instructions on routine work and more specific direction on new assignments.The affiliate will interact on a consistent basis with users within the assigned unit, which can include management, faculty and staff personnel.Install, maintain and upgrade workstation and peripheral hardware and software.Respond to and resolve workstation, application and server related problems.Update desktop software/applications; maintain documentation on installed applications.Provide users with assistance in working in specific applications.Maintain/troubleshoot office related equipment and applications such as copiers, fax machines, printers, building access system and email accounts.Perform other duties as assigned.
The candidate will directly support classified systems in DoD closed areas; as a result, will require a minimum of a Final DoD Secret clearance on the first day in order to perform this work.
Minimum Qualifications:
Experience with:
WindowsHelp desk, account management (including but not limited to account creation, password resets, setting permissions)Supporting secure VTC callsConducting basic user troubleshootingSoftware patching and upgradesSystem hardening and producing RMF documentation (SCAP checklists and other artifacts)STIGsData transfersSystem deployments (including hardware, operating system, and software installation, maintenance, and upgrades)Supporting office equipment such as printers and scanners and documenting installed applications
2-5 years of job-related experience
Hours /Days:
Monday - Friday / 8am-5pm (Full-time) (DOD closed area so on-site to perform services for client)