Apolis
Genesys
Apolis, San Francisco, California, United States, 94199
Job Title :
Genesys DeveloperLocation : CA (Remote)Employment Type : Contract
Job Description :We are looking for a highly skilled
Genesys Developer
with expertise in
Interactive Voice Response (IVR) ,
Workforce Management (WFM) ,
Cloud technologies , and
speech & text analytics . The ideal candidate will have deep knowledge of Genesys platforms and will be responsible for designing, developing, and optimizing solutions to enhance customer experience and improve operational efficiency in a cloud-based contact center environment. This is a unique opportunity to work on cutting-edge technologies and deliver world-class solutions for our clients.
¿Key Responsibilities :Design, develop, and implement
IVR
solutions with a focus on queuing and routing strategies to optimize customer interactions.Integrate and enhance
Workforce Management (WFM)
solutions to ensure effective scheduling and resource management.Leverage
cloud technologies
(AWS, Azure, or other) to build scalable and secure contact center applications on the Genesys platform.Utilize
speech and text analytics
to enhance customer interactions, providing actionable insights and improving operational performance.Collaborate with business stakeholders to understand requirements and translate them into technical solutions.Troubleshoot and resolve complex issues related to Genesys platform integrations and workflows.Stay updated on Genesys technology advancements, trends, and best practices, and provide recommendations for continuous improvement.Ensure high performance, scalability, and security in all solutions delivered.Qualifications :
Proven experience working with the
Genesys
platform, with a focus on
IVR development
(queuing, routing).Expertise in
Workforce Management (WFM)
solutions and integrations.Strong knowledge of
Cloud technologies
(AWS, Azure, or similar).Experience with
speech and text analytics
tools and methodologies.Solid understanding of contact center operations, including queuing theory and customer interaction workflows.Strong problem-solving skills and attention to detail with a customer-first approach.Excellent communication skills and ability to work in a team-oriented environment.Preferred :
Experience with
Genesys Cloud
solutions and APIs.Familiarity with Agile development practices.Prior experience in optimizing large-scale contact center environments.
Genesys DeveloperLocation : CA (Remote)Employment Type : Contract
Job Description :We are looking for a highly skilled
Genesys Developer
with expertise in
Interactive Voice Response (IVR) ,
Workforce Management (WFM) ,
Cloud technologies , and
speech & text analytics . The ideal candidate will have deep knowledge of Genesys platforms and will be responsible for designing, developing, and optimizing solutions to enhance customer experience and improve operational efficiency in a cloud-based contact center environment. This is a unique opportunity to work on cutting-edge technologies and deliver world-class solutions for our clients.
¿Key Responsibilities :Design, develop, and implement
IVR
solutions with a focus on queuing and routing strategies to optimize customer interactions.Integrate and enhance
Workforce Management (WFM)
solutions to ensure effective scheduling and resource management.Leverage
cloud technologies
(AWS, Azure, or other) to build scalable and secure contact center applications on the Genesys platform.Utilize
speech and text analytics
to enhance customer interactions, providing actionable insights and improving operational performance.Collaborate with business stakeholders to understand requirements and translate them into technical solutions.Troubleshoot and resolve complex issues related to Genesys platform integrations and workflows.Stay updated on Genesys technology advancements, trends, and best practices, and provide recommendations for continuous improvement.Ensure high performance, scalability, and security in all solutions delivered.Qualifications :
Proven experience working with the
Genesys
platform, with a focus on
IVR development
(queuing, routing).Expertise in
Workforce Management (WFM)
solutions and integrations.Strong knowledge of
Cloud technologies
(AWS, Azure, or similar).Experience with
speech and text analytics
tools and methodologies.Solid understanding of contact center operations, including queuing theory and customer interaction workflows.Strong problem-solving skills and attention to detail with a customer-first approach.Excellent communication skills and ability to work in a team-oriented environment.Preferred :
Experience with
Genesys Cloud
solutions and APIs.Familiarity with Agile development practices.Prior experience in optimizing large-scale contact center environments.