By Light Professional IT Services
Voice Technician
By Light Professional IT Services, Arlington, Virginia, United States, 22201
Voice Technician
Job Locations
US-VA-Arlington
ID
2024-9594
# of Openings
1
Category
Functional Support
Clearance
Tier 3 - Secret/ADP II
Responsibilities
Configure, maintain, troubleshoot, and fix issues of the data network and telephony systems (ISDN, VoIP, VoSIP, Teleconferencing Devices etc.), and associated technologies in conformity with DoD processes and standards.
Possess customer service and support skills in a high visibility environment.Knowledge of the Transmission Control Protocol (TCP)/IP protocol suite and must be well-versed with the MAC and IP addresses.Problem analysis and problem solving.Provide attention to detail and accuracy.Monitor the performance and health of voice network infrastructure, proactively identifying and resolving issues to minimize downtime and ensure optimal performance.Troubleshoot and resolve voice network-related incidents, working closely with cross-functional teams to implement effective solutions.Assist in the design, implementation, and optimization of voice network solutions, ensuring scalability, reliability, and security.Collaborate with network architects and engineers to develop and implement voice network enhancements, upgrades, and installations.Configure and manage voice protocols such as SIP ensuring compatibility and interoperability with existing systemsRequired Experience/Qualifications
3+ years of related IT/telecommunications experience working within the DOD environmentIT technical discipline, or the equivalent combination of education, technical training, or work experience desiredDoD 8570.01-M IAT Level II/8140 Computing Environment (CE) Certification as determined by the Program Manager is required prior to support on contractIAT II 8570/8140 Baseline Certification Security+ or equivalentSpecial Requirements/Security Clearance
Clearance: Must possess a Secret clearance
Job Locations
US-VA-Arlington
ID
2024-9594
# of Openings
1
Category
Functional Support
Clearance
Tier 3 - Secret/ADP II
Responsibilities
Configure, maintain, troubleshoot, and fix issues of the data network and telephony systems (ISDN, VoIP, VoSIP, Teleconferencing Devices etc.), and associated technologies in conformity with DoD processes and standards.
Possess customer service and support skills in a high visibility environment.Knowledge of the Transmission Control Protocol (TCP)/IP protocol suite and must be well-versed with the MAC and IP addresses.Problem analysis and problem solving.Provide attention to detail and accuracy.Monitor the performance and health of voice network infrastructure, proactively identifying and resolving issues to minimize downtime and ensure optimal performance.Troubleshoot and resolve voice network-related incidents, working closely with cross-functional teams to implement effective solutions.Assist in the design, implementation, and optimization of voice network solutions, ensuring scalability, reliability, and security.Collaborate with network architects and engineers to develop and implement voice network enhancements, upgrades, and installations.Configure and manage voice protocols such as SIP ensuring compatibility and interoperability with existing systemsRequired Experience/Qualifications
3+ years of related IT/telecommunications experience working within the DOD environmentIT technical discipline, or the equivalent combination of education, technical training, or work experience desiredDoD 8570.01-M IAT Level II/8140 Computing Environment (CE) Certification as determined by the Program Manager is required prior to support on contractIAT II 8570/8140 Baseline Certification Security+ or equivalentSpecial Requirements/Security Clearance
Clearance: Must possess a Secret clearance