Functional Consultant- Catalogue

Trident Consulting is seeking a

"Functional Consultant- Catalogue "

for one of our client in

Plano TX/Mclean VA (Hybrid) . A global leader in business and technology services.

Role: Functional Consultant- CatalogueLocation: Plano TX/Mclean VA - HybridMode: Contract

Role OverviewFunctional Consultant, a self-driven individual who would be responsible for providing, IT services portfolio & catalog functional design consulting utilizing ITSM tools like ServiceNow while analyzing current services, offerings, processes, workflows; designing or redesigning of services/offerings including aspects like automation, integrations, costing/chargebacks etc. to drive significant improvements in productivity, quality and service to customers while working closely with business stakeholders as well as technical teams

Job Description:End-to-end IT service portfolio & catalog design/redesign covering below:As-is understanding of service, respective offerings, process/workflows, integrations, fulfilment & support etc.Planning for future serviceRe-engineering of service/offerings & respective workflowsDesigning of Service, offering, consumables, request forms, workflows, approvals, fulfilment construct formation, automation designingIntegration & functional designing, user stories creation, wireframesKPIs & reporting configurationBuild test scripts, functional testing, pilot trainingTraining material, trainingsHand over to support, supporting OCM etc.Implementation of redesigned service using ITSM tools like ServiceNow etc.Identify automation opportunities and driving implementation of the sameWork closely with ServiceNow developers in Agile method to get redesigned service implementedDesired Skills:

ITIL®/ITSM Functional Process Consulting or Process Management LeadITIL® Intermediate or Expert certifiedISO 20000 Auditor is plusIT & respective technology alignmentProject Management trained is preferredStrong customer service orientationPassion for analyzing problems designing creative solutions in the form of process design and automation, driving continuous performance improvementComfortable with and effective using MS Office applications including VisioClose attention to detail and accuracyDeadline driven and results orientedFlexible attitude and ability to interact with a diverse business user community and changing environment; comfortable with and excited about being part of the driving force behind change management

Essential Requirements:

BE/B. Tech (minimum), MBA (IT/Operations) is preferredMinimum IT experience required is 8 - 10 years out of which at least 5 - 7 years in ITIL® process functional consulting domain or at least 6 - 8 years of ITIL® Process owner/manager experienceHands-on work experience on at least one Service Management tools like ServiceNow, BMC Remedy, HPSM or any other equivalent industry standard ITSM tool (ServiceNow is preferred)Strong oral and written communication skills with the ability to communicate technical information in non-technical languageExcellent English communication skills, both written and verbal, including business writing skillsExperience of performance data analysis of ITIL® processesServiceNow certification is preferred but not a mustProduct Owner trainedAbility to work with all levels of client and internal resourcesAbility to organize, delegate, and leverage resources to accomplish objectivesSupervisory skills and the ability to leverage support from other parts of the organizationOrganizational and time management skills