BrightSpeed
IT Business Analyst Service Assurance
BrightSpeed, Charlotte, North Carolina, United States, 28245
Job Description
Brightspeed is currently looking for an IT Business Analyst to join our growing Service Assurance development team! In this role, you will report directly to the IT Manager of development. You will perform a variety of duties to support the business systems and process improvements, including software setup, user training and user support. You will work as a liaison among stakeholders to elicit, analyze and validate requirements for changes to business processes and systems. Come help us build the best and fastest fiber-optic network in America!
As an IT Business Analyst, Service Assurance, your duties and responsibilities will include:
Develop detailed requirements, process documentation, and solution design approaches that satisfy business needs for enterprise application initiatives
Work with IT partners to translate those requirements into technical solutions
Provide subject matter expertise to support business requirement definition, process design, implementation of processes
Participate in production incident troubleshooting and solution approach design and recommendations
Perform initial validation, support unit testing, and facilitate UAT as needed
Assist in driving initiatives forward from the requirements to implementation
Prioritizing initiatives based on business needs and requirements.
Act as a leader within our implementation teams, prioritizing product backlog, writing epics/stories, and tracking progress of in-flight efforts.
Overseeing all stages of product creation including design and development
Qualifications:Qualifications
WHAT IT TAKES TO CATCH OUR EYE:
8 years or more of experience as a Systems or Business Analyst
Fundamental analytical and conceptual thinking skills.
Experience working with JIRA
Experience running and assisting with Agile development
Strong analytical and follow-up skills with ability to identify and resolve problems
Experience working in a SDLC process driven organization
Self-motivated and able to work well with minimal supervision or in a team environment; consult with team members and management as needed
Excellent verbal and written communication skills; able to present clean, organized, and thorough information appropriate for intended audience
Ability to shift priorities as work flow/volume dictates
BONUS POINTS FOR:
Experience as a Business Analyst or Subject Matter Expert in Telco systems
Hands on experience in implementing and/or supporting various Telco networks
Skills running projects as a Scrum Master
Experience working as a Product Owner for a Business Organization
#LI-SS1
Additional Information
WHY JOIN US?
**
We aspire to contemporary ways of working. **
Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.
**
We offer competitive compensation and comprehensive benefits. **
Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits.
Diversity, equity and inclusion
are at the center of our grounding belief in Being Real .
When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.
Brightspeed is an Equal Opportunity Employer/Veterans/Disabled
For all applicants, please take a moment to review our Privacy Notices:
Brightspeed’s Privacy Notice for California Residents
Brightspeed’s Privacy Notice
Brightspeed is currently looking for an IT Business Analyst to join our growing Service Assurance development team! In this role, you will report directly to the IT Manager of development. You will perform a variety of duties to support the business systems and process improvements, including software setup, user training and user support. You will work as a liaison among stakeholders to elicit, analyze and validate requirements for changes to business processes and systems. Come help us build the best and fastest fiber-optic network in America!
As an IT Business Analyst, Service Assurance, your duties and responsibilities will include:
Develop detailed requirements, process documentation, and solution design approaches that satisfy business needs for enterprise application initiatives
Work with IT partners to translate those requirements into technical solutions
Provide subject matter expertise to support business requirement definition, process design, implementation of processes
Participate in production incident troubleshooting and solution approach design and recommendations
Perform initial validation, support unit testing, and facilitate UAT as needed
Assist in driving initiatives forward from the requirements to implementation
Prioritizing initiatives based on business needs and requirements.
Act as a leader within our implementation teams, prioritizing product backlog, writing epics/stories, and tracking progress of in-flight efforts.
Overseeing all stages of product creation including design and development
Qualifications:Qualifications
WHAT IT TAKES TO CATCH OUR EYE:
8 years or more of experience as a Systems or Business Analyst
Fundamental analytical and conceptual thinking skills.
Experience working with JIRA
Experience running and assisting with Agile development
Strong analytical and follow-up skills with ability to identify and resolve problems
Experience working in a SDLC process driven organization
Self-motivated and able to work well with minimal supervision or in a team environment; consult with team members and management as needed
Excellent verbal and written communication skills; able to present clean, organized, and thorough information appropriate for intended audience
Ability to shift priorities as work flow/volume dictates
BONUS POINTS FOR:
Experience as a Business Analyst or Subject Matter Expert in Telco systems
Hands on experience in implementing and/or supporting various Telco networks
Skills running projects as a Scrum Master
Experience working as a Product Owner for a Business Organization
#LI-SS1
Additional Information
WHY JOIN US?
**
We aspire to contemporary ways of working. **
Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.
**
We offer competitive compensation and comprehensive benefits. **
Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits.
Diversity, equity and inclusion
are at the center of our grounding belief in Being Real .
When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.
Brightspeed is an Equal Opportunity Employer/Veterans/Disabled
For all applicants, please take a moment to review our Privacy Notices:
Brightspeed’s Privacy Notice for California Residents
Brightspeed’s Privacy Notice