Hyopsys LLC
Network Systems Engineer I - Endpoint Management
Hyopsys LLC, United, Pennsylvania, us, 15689
Job Type
Full-time
Description
Network Systems Engineer I - Endpoint Management
What's in it for you:
401(k) and 401(k) matching, Dental insurance, Employee assistance program, Employee discount, Health insurance, Life insurance, Paid time off, Professional development assistance, Referral program, Retirement plan, Vision insurance. This is a remote position, with occasional travel required to/from client sites.
What you'll do:
Lead endpoint provisioning and deprovisioning support staffHandle general helpdesk service tickets and project tasks in a fast-paced environment.Proactively respond to escalated/assigned tickets.Visit local customer sites to complete projects, one day or multi day.Take ownership of your assignments.Recognize when to escalate to the next level.Build relationships with customers.Identify potential for improvement in customer environments.Communicate potential improvement to Sales.Understand and follow SOPs and suggest or implement changes to SOPs when needed.Background in desktop, system and network admin required.Experience with ticketing systems required.Competencies
Exceptional customer service skills.Good verbal/written communication skills and should be capable of relating technical information to different types of individuals.Self-motivated and ability to multi-task.Able to set priorities and meet individual deadlines while accomplishing team objectives.Able to resolve customer issues appropriately and in a timely manner.Able to develop and maintain effective, positive internal/external working relationships.Tackling difficult and complex problems independently and as a teamAbility to Follow SOP and assist in construction of Standard Operating ProceduresNeed reliable transportation to and from Client SitesMust be willing to visit client sites.Must have ability to lift up-to 50lbs of technical equipment.Must have basic tools.What you'll need:
Bachelor's Degree, Technical school, or related certifications (CCNA or equivalent, Network+, A+)Experience working in a call center, NOC, or customer service-oriented position a major plus.At least 1-4 years' Experience/Knowledge working in
ANY
of the following:Desktop support & Troubleshooting (Win10, Win11, Apple Mac)Microsoft 365, Google G SuiteWindows Server 2016, 2019, 2022, 2025Active Directory, File/Print ServicesTCP/IP, DHCP, DNSDNS record managementNetwork Fundamentals, Switching and Routing, Layer2/Layer3 switching.Network Design, Visio, and Documentation Skills a plusOSI ModelEmail Security Systems (Filtering, Secure Messaging, DLP) a plusFirewall technologies (i.e. Cisco, SonicWALL, FortiGate), VPN a plusVOIP, QoS a major plusLinuxVendor liaison supportWho are We : Hyopsys is a rising technology company providing nationwide, high quality IT Managed Services and Consulting. Our strategy is to empower business to use technology for their competitive advantage and growth. Among the 100 fastest-growing companies between 2020 and 2024 in Philadelphia. We have a startup culture of the modern-day workplace while emphasizing productivity and accountability. Focusing on educating our clients maximizing their current technology and processes. We present a quality service to meet their business goals.
Requirements
Need reliable transportation to/from Client SitesMust be willing to visit client sites on occasionMust have basic tools
Salary Description
44,000 to 55,000
Full-time
Description
Network Systems Engineer I - Endpoint Management
What's in it for you:
401(k) and 401(k) matching, Dental insurance, Employee assistance program, Employee discount, Health insurance, Life insurance, Paid time off, Professional development assistance, Referral program, Retirement plan, Vision insurance. This is a remote position, with occasional travel required to/from client sites.
What you'll do:
Lead endpoint provisioning and deprovisioning support staffHandle general helpdesk service tickets and project tasks in a fast-paced environment.Proactively respond to escalated/assigned tickets.Visit local customer sites to complete projects, one day or multi day.Take ownership of your assignments.Recognize when to escalate to the next level.Build relationships with customers.Identify potential for improvement in customer environments.Communicate potential improvement to Sales.Understand and follow SOPs and suggest or implement changes to SOPs when needed.Background in desktop, system and network admin required.Experience with ticketing systems required.Competencies
Exceptional customer service skills.Good verbal/written communication skills and should be capable of relating technical information to different types of individuals.Self-motivated and ability to multi-task.Able to set priorities and meet individual deadlines while accomplishing team objectives.Able to resolve customer issues appropriately and in a timely manner.Able to develop and maintain effective, positive internal/external working relationships.Tackling difficult and complex problems independently and as a teamAbility to Follow SOP and assist in construction of Standard Operating ProceduresNeed reliable transportation to and from Client SitesMust be willing to visit client sites.Must have ability to lift up-to 50lbs of technical equipment.Must have basic tools.What you'll need:
Bachelor's Degree, Technical school, or related certifications (CCNA or equivalent, Network+, A+)Experience working in a call center, NOC, or customer service-oriented position a major plus.At least 1-4 years' Experience/Knowledge working in
ANY
of the following:Desktop support & Troubleshooting (Win10, Win11, Apple Mac)Microsoft 365, Google G SuiteWindows Server 2016, 2019, 2022, 2025Active Directory, File/Print ServicesTCP/IP, DHCP, DNSDNS record managementNetwork Fundamentals, Switching and Routing, Layer2/Layer3 switching.Network Design, Visio, and Documentation Skills a plusOSI ModelEmail Security Systems (Filtering, Secure Messaging, DLP) a plusFirewall technologies (i.e. Cisco, SonicWALL, FortiGate), VPN a plusVOIP, QoS a major plusLinuxVendor liaison supportWho are We : Hyopsys is a rising technology company providing nationwide, high quality IT Managed Services and Consulting. Our strategy is to empower business to use technology for their competitive advantage and growth. Among the 100 fastest-growing companies between 2020 and 2024 in Philadelphia. We have a startup culture of the modern-day workplace while emphasizing productivity and accountability. Focusing on educating our clients maximizing their current technology and processes. We present a quality service to meet their business goals.
Requirements
Need reliable transportation to/from Client SitesMust be willing to visit client sites on occasionMust have basic tools
Salary Description
44,000 to 55,000