Della Infotech
Help Desk Support III
Della Infotech, Colorado Springs, Colorado, United States, 80509
STATEMENT OF WORK
SECTION 1.0 PROJECT OVERVIEW
1.1. The Colorado Department of Education (hereafter referred to as "CDE" or "the Department") is contracting with uWork.com, Inc. dba Covendis (the Contractor), 200 Walker Ave St. SW, Atlanta GA, 30313, to provide an IT Help Desk Support Contractor, CONTRACTOR NAME, VENDOR NAME, This role will provide all support normally provided by the Data Services Unit employees for the Data Pipeline system. This system is the core application that collects data from Districts and BOCES field personnel. This includes but is not limited to technical assistance and training to district and BOCES field personnel regarding the submission of data in the current Data Pipeline system, our most critical application.
1.2. With this assistance, the Data Services Unit team can ensure adequate time and efforts are available for the successful implementation of the Federal ESSER funded Data Pipeline Modernization (DPM) project. The Data Services Unit is highly impacted by this project. The project changes the overall process of collecting, managing, and reporting data from Local Education Agencies (LEAs) starting July 1, 2024. This data is used by multiple CDE offices for analysis and reporting to the BOE, the federal and state governments, the LEAs, and the public. The integrity and accuracy of the information for utilization is critical to the CDE mission.
1.3. The CDE staff will first train the contractor staff to support the current Data Pipeline system and end users. Two supplemental staff are currently planned, one on this PO and another on a separate PO. While the current system is supported by contractor(s), the CDE employees will then train on the new Data Pipeline system and be ready to support it when it goes live July 2024.
1.4. Covendis Posting Req. ID: 99999 - Help Desk Support contractor - VENDOR NAME - CONTRACTOR NAME, BR/HR, Not to Exceed $96,000.00.
SECTION 2.0 GENERAL REQUIREMENTS
2.1. The Contractor shall work closely and collaboratively with the Department's Manager of Data Services (or designee(s)) to discuss suggestions or issues as they occur and incorporate suggestions or guidance from the Department while performing the work described within this Statement of Work, the purchase order, and the vendor contract.
2.2. The Contractor shall work at the Colorado Department of Education's main office located at 201 E. Colfax Ave, Denver, CO 80203.
NOTE:
This requirement has been suspended. A discussion and decision on work location will occur at the time of engagement and will be dependent on the CDE situation at the time of engagement and the location of the selected candidate.
2.3. Should the contractor need to work at the CDE main office, CDE will provide the contractor with office space, and internet access at CDE's Colfax office subject to all applicable health and safety guidelines and requirements.
NOTE:
Contractor shall provide its own computer hardware and software necessary to perform the Work at CDE's facilities and/or remote locations.
2.3.1. Alternatively, the contractor may perform the Work remotely at its own facilities. CDE will provide Contractor with virtual access to the data and systems necessary for completion of the Work.
2.4. The Contractor shall coordinate and prioritize all work to ensure that all deliverables and deadlines are met.
2.5. The Contractor shall employ an internal quality control process to ensure that all deliverables are complete, accurate, easy to understand, and of high quality.
2.6. The Contractor shall provide deliverables that, at a minimum, are responsive to the specific requirements, organized into a logical order, contain no spelling or grammatical errors, formatted uniformly, and contain accurate information and correct calculations.
2.7. The Contractor shall submit each deliverable to the Department's Manager of Data Services (or designee(s)) for review and approval.
2.8. The Contractor shall retain all work papers generated for reference through the duration of the project and project acceptance.
2.9. The Contractor shall participate in the review and revision process, until the Department provides written acceptance of the deliverable.
2.10. The Contractor shall provide copies of any supporting documentation to the Department upon request of the Department and without charge.
2.11. The Contractor shall respond to all telephone calls, voicemails, and e-mail inquiries from the Department within one (1) business day.
2.12. The Contractor shall enable all Contractor staff to exchange documents and electronic files with the Department staff in formats compatible with the Department's systems. The Department currently uses Microsoft Office 365 for PC.
2.13. The Contractor may be privy to internal Department policy discussions, contractual issues, financial information, or other confidential Department information. The Contractor shall also treat any such information as confidential.
2.14. The Contractor shall have and maintain all hardware, software, and interfaces necessary to access the Department's systems without requiring any modification to the Department's systems. The Contractor shall follow all Department policies, processes, and procedures necessary to gain access to the Department's systems.
SECTION 3.0 cONFIDENTIALITY AND PROTECTION OF PERSONALLY IDENTIFIABLE INFORMATION AGREEMENT
3.1. The Student Data Transparency and Security Act (C.R.S. §§22-16-101 et al.) governing the privacy of Personally Identifiable Information requires a confidentiality contract between CDE and the Senior Technical Project Manager.
3.2. The IT Help Desk Support contractor may have access to confidential information or Personally Identifiable Information. As such, the Help Desk Support contract will be required to sign a Confidentiality agreement upon starting their work as a Contractor with CDE.
SECTION 4.0 PROJECT REQUIREMENTS
The contractor's vendor shall provide an IT Help Desk Support contractor to perform duties to support the DSU Data Pipeline collections which includes: 5 interchanges, 10 snapshots, 4 year-round and 2 periodic data collections. This will involve the following:
This includes but is not limited to technical assistance and training for the district and BOCES field personnel regarding the submission of data and other associated tasks through the collection cycle in the current Data Pipeline system.
4.1. Provide email and phone support for data respondents throughout the year.
4.2. Utilize the existing documentation to assist with the overall collection process.
4.3. Track, research and respond to questions from data respondents. Questions may range from basic system access and functionality questions to highly technical and nuanced questions.
4.4. The person in this position will collaborate with and serve as a collection liaison between the CDE Data Services Unit and the LEAs. Regular communication with the Data Services Unit team is critical to the success of this work.
4.5. Understand the Data Pipeline technical and non-technical processes and assist LEA and CDE personnel to perform the tasks required to send data to CDE.
4.6. Pull and/or view collection data as needed using SQL and/or Toad to validate accuracy or resolve issues.
4.7. Attend, participate and present in a weekly Town Hall meeting to provide information and training as well as answering LEA personnel questions.
4.8. Investigate and solve reported issues.
4.9. Prepare documentation for CDE and LEA staff for new processes or revisions of existing processes.
4.10. Create tickets and track issues until resolution.
4.11. Attend and participate in team and client meetings.
4.12. Manage multiple tasks/activities simultaneously, switch priorities as needed.
4.13. Maintain a schedule of tasks and meet deadlines.
4.14. Communicate equally well with all levels. e.g., executive, administrators, educators, and technical personnel.
4.15. The person in this position must be able to work both autonomously and as part of a team.
4.16. Other duties as assigned. Other Duties that facilitate or enhance the work required by the Data Services Unit.
SECTION 5.0
EXPERIENCE AND SKILLS
5.1. Detail oriented (i.e., proofing work, spelling, grammar, formatting, etc.).
5.2. Effective and constructive interpersonal skills.
5.3. Ability to collaborate and communicate with internal and external customers (i.e., school districts, BOCES, other CDE units, etc.).
5.4. Demonstrates initiative and exhibits a proactive approach to work.
5.5. Exceptionally proficient in the use of Microsoft Office tools, including but not limited to MS Word, MS PowerPoint, and MS Visio.
5.6. General knowledge of technical applications and technologies.
5.7. Ability to take direction but able to work efficiently and independently following the direction provided.
5.8. Must possess excellent written and verbal communication skills including the ability to convey complex technical possess excellent written and verbal communication skills including the ability to convey complex technical information.
5.9. The ability to pass a background check.
5.10. Preferred: Experience working within the education sector.
SECTION 6.0 TIMELINE AND COMPENSATION
6.1. The total amount of funding for this fixed price purchase order for all work to be performed pursuant to this Statement of Work is $96,000.00 (for the entire term of the project through June 30, 2024).
6.2. The $96,000.00 is a maximum only and Contractor will bill only for the hours worked multiplied by the hourly rate each month.
6.3. The hourly rate is the sole compensation to the Contractor for the services and/or deliverables provided. No additional costs will be reimbursed.
CONTRACT DETAILS
Funding: 57SI-1401 (100%)
DATE DUE TO CDE
HOURLY RATE
AMOUNT
of Total Fixed Price CONTRACTOR Will be Paid Upon Acceptance of Deliverable
Covendis Posting Req. ID: XXXXX - Help Desk Support Contractor - VENDOR NAME - CONTRACTOR NAME, $50.00/HR, Not to Exceed $96,000.00.
August 1, 2023 - June 30, 2024
BR0 - $50.00
Per Hour
$96,000.00
Total Not to Exceed Amount
$96,000.00File Description Comment Files Company Origin Viewable Created By Created On
SECTION 1.0 PROJECT OVERVIEW
1.1. The Colorado Department of Education (hereafter referred to as "CDE" or "the Department") is contracting with uWork.com, Inc. dba Covendis (the Contractor), 200 Walker Ave St. SW, Atlanta GA, 30313, to provide an IT Help Desk Support Contractor, CONTRACTOR NAME, VENDOR NAME, This role will provide all support normally provided by the Data Services Unit employees for the Data Pipeline system. This system is the core application that collects data from Districts and BOCES field personnel. This includes but is not limited to technical assistance and training to district and BOCES field personnel regarding the submission of data in the current Data Pipeline system, our most critical application.
1.2. With this assistance, the Data Services Unit team can ensure adequate time and efforts are available for the successful implementation of the Federal ESSER funded Data Pipeline Modernization (DPM) project. The Data Services Unit is highly impacted by this project. The project changes the overall process of collecting, managing, and reporting data from Local Education Agencies (LEAs) starting July 1, 2024. This data is used by multiple CDE offices for analysis and reporting to the BOE, the federal and state governments, the LEAs, and the public. The integrity and accuracy of the information for utilization is critical to the CDE mission.
1.3. The CDE staff will first train the contractor staff to support the current Data Pipeline system and end users. Two supplemental staff are currently planned, one on this PO and another on a separate PO. While the current system is supported by contractor(s), the CDE employees will then train on the new Data Pipeline system and be ready to support it when it goes live July 2024.
1.4. Covendis Posting Req. ID: 99999 - Help Desk Support contractor - VENDOR NAME - CONTRACTOR NAME, BR/HR, Not to Exceed $96,000.00.
SECTION 2.0 GENERAL REQUIREMENTS
2.1. The Contractor shall work closely and collaboratively with the Department's Manager of Data Services (or designee(s)) to discuss suggestions or issues as they occur and incorporate suggestions or guidance from the Department while performing the work described within this Statement of Work, the purchase order, and the vendor contract.
2.2. The Contractor shall work at the Colorado Department of Education's main office located at 201 E. Colfax Ave, Denver, CO 80203.
NOTE:
This requirement has been suspended. A discussion and decision on work location will occur at the time of engagement and will be dependent on the CDE situation at the time of engagement and the location of the selected candidate.
2.3. Should the contractor need to work at the CDE main office, CDE will provide the contractor with office space, and internet access at CDE's Colfax office subject to all applicable health and safety guidelines and requirements.
NOTE:
Contractor shall provide its own computer hardware and software necessary to perform the Work at CDE's facilities and/or remote locations.
2.3.1. Alternatively, the contractor may perform the Work remotely at its own facilities. CDE will provide Contractor with virtual access to the data and systems necessary for completion of the Work.
2.4. The Contractor shall coordinate and prioritize all work to ensure that all deliverables and deadlines are met.
2.5. The Contractor shall employ an internal quality control process to ensure that all deliverables are complete, accurate, easy to understand, and of high quality.
2.6. The Contractor shall provide deliverables that, at a minimum, are responsive to the specific requirements, organized into a logical order, contain no spelling or grammatical errors, formatted uniformly, and contain accurate information and correct calculations.
2.7. The Contractor shall submit each deliverable to the Department's Manager of Data Services (or designee(s)) for review and approval.
2.8. The Contractor shall retain all work papers generated for reference through the duration of the project and project acceptance.
2.9. The Contractor shall participate in the review and revision process, until the Department provides written acceptance of the deliverable.
2.10. The Contractor shall provide copies of any supporting documentation to the Department upon request of the Department and without charge.
2.11. The Contractor shall respond to all telephone calls, voicemails, and e-mail inquiries from the Department within one (1) business day.
2.12. The Contractor shall enable all Contractor staff to exchange documents and electronic files with the Department staff in formats compatible with the Department's systems. The Department currently uses Microsoft Office 365 for PC.
2.13. The Contractor may be privy to internal Department policy discussions, contractual issues, financial information, or other confidential Department information. The Contractor shall also treat any such information as confidential.
2.14. The Contractor shall have and maintain all hardware, software, and interfaces necessary to access the Department's systems without requiring any modification to the Department's systems. The Contractor shall follow all Department policies, processes, and procedures necessary to gain access to the Department's systems.
SECTION 3.0 cONFIDENTIALITY AND PROTECTION OF PERSONALLY IDENTIFIABLE INFORMATION AGREEMENT
3.1. The Student Data Transparency and Security Act (C.R.S. §§22-16-101 et al.) governing the privacy of Personally Identifiable Information requires a confidentiality contract between CDE and the Senior Technical Project Manager.
3.2. The IT Help Desk Support contractor may have access to confidential information or Personally Identifiable Information. As such, the Help Desk Support contract will be required to sign a Confidentiality agreement upon starting their work as a Contractor with CDE.
SECTION 4.0 PROJECT REQUIREMENTS
The contractor's vendor shall provide an IT Help Desk Support contractor to perform duties to support the DSU Data Pipeline collections which includes: 5 interchanges, 10 snapshots, 4 year-round and 2 periodic data collections. This will involve the following:
This includes but is not limited to technical assistance and training for the district and BOCES field personnel regarding the submission of data and other associated tasks through the collection cycle in the current Data Pipeline system.
4.1. Provide email and phone support for data respondents throughout the year.
4.2. Utilize the existing documentation to assist with the overall collection process.
4.3. Track, research and respond to questions from data respondents. Questions may range from basic system access and functionality questions to highly technical and nuanced questions.
4.4. The person in this position will collaborate with and serve as a collection liaison between the CDE Data Services Unit and the LEAs. Regular communication with the Data Services Unit team is critical to the success of this work.
4.5. Understand the Data Pipeline technical and non-technical processes and assist LEA and CDE personnel to perform the tasks required to send data to CDE.
4.6. Pull and/or view collection data as needed using SQL and/or Toad to validate accuracy or resolve issues.
4.7. Attend, participate and present in a weekly Town Hall meeting to provide information and training as well as answering LEA personnel questions.
4.8. Investigate and solve reported issues.
4.9. Prepare documentation for CDE and LEA staff for new processes or revisions of existing processes.
4.10. Create tickets and track issues until resolution.
4.11. Attend and participate in team and client meetings.
4.12. Manage multiple tasks/activities simultaneously, switch priorities as needed.
4.13. Maintain a schedule of tasks and meet deadlines.
4.14. Communicate equally well with all levels. e.g., executive, administrators, educators, and technical personnel.
4.15. The person in this position must be able to work both autonomously and as part of a team.
4.16. Other duties as assigned. Other Duties that facilitate or enhance the work required by the Data Services Unit.
SECTION 5.0
EXPERIENCE AND SKILLS
5.1. Detail oriented (i.e., proofing work, spelling, grammar, formatting, etc.).
5.2. Effective and constructive interpersonal skills.
5.3. Ability to collaborate and communicate with internal and external customers (i.e., school districts, BOCES, other CDE units, etc.).
5.4. Demonstrates initiative and exhibits a proactive approach to work.
5.5. Exceptionally proficient in the use of Microsoft Office tools, including but not limited to MS Word, MS PowerPoint, and MS Visio.
5.6. General knowledge of technical applications and technologies.
5.7. Ability to take direction but able to work efficiently and independently following the direction provided.
5.8. Must possess excellent written and verbal communication skills including the ability to convey complex technical possess excellent written and verbal communication skills including the ability to convey complex technical information.
5.9. The ability to pass a background check.
5.10. Preferred: Experience working within the education sector.
SECTION 6.0 TIMELINE AND COMPENSATION
6.1. The total amount of funding for this fixed price purchase order for all work to be performed pursuant to this Statement of Work is $96,000.00 (for the entire term of the project through June 30, 2024).
6.2. The $96,000.00 is a maximum only and Contractor will bill only for the hours worked multiplied by the hourly rate each month.
6.3. The hourly rate is the sole compensation to the Contractor for the services and/or deliverables provided. No additional costs will be reimbursed.
CONTRACT DETAILS
Funding: 57SI-1401 (100%)
DATE DUE TO CDE
HOURLY RATE
AMOUNT
of Total Fixed Price CONTRACTOR Will be Paid Upon Acceptance of Deliverable
Covendis Posting Req. ID: XXXXX - Help Desk Support Contractor - VENDOR NAME - CONTRACTOR NAME, $50.00/HR, Not to Exceed $96,000.00.
August 1, 2023 - June 30, 2024
BR0 - $50.00
Per Hour
$96,000.00
Total Not to Exceed Amount
$96,000.00File Description Comment Files Company Origin Viewable Created By Created On