Futran Tech Solutions Pvt. Ltd.
Desktop Support
Futran Tech Solutions Pvt. Ltd., Charlotte, North Carolina, United States, 28245
Charlette, NC
Desktop Support
Essential Functions:
Performs computer hardware and software installations, maintenance tasks, troubleshoots, and repairs computer systems and peripheral equipment.Provides Level 1 technical support while configuring PCs for usersEscalates problems and issues to a higher level of support as needed. This includes service that exceeds response time, repair time, lack of parts, or any other issue that could impact customer satisfaction.Processes timely and accurate information to ensure compliance with vendor warranty requirements.Adheres to client policies and procedures while maintaining the integrity of the customer's data.Maintains and updates work order tickets in client's ITSM tool.Coordinates across multiple departments/vendors to provide support.Interacts with the customer when responding to technical questions or requests for information.Maintains regular attendance.Other duties as assigned by management.Required Education, Knowledge, and Experience:
Must have a high school diploma or equivalent; College degree in a related field is preferred.1-3 years of technical or related experience is preferred. Relevant education may substitute technical experience.Experience with various versions of Microsoft operating systems.Experience with various versions of Microsoft Office Suites.
Desktop Support
Essential Functions:
Performs computer hardware and software installations, maintenance tasks, troubleshoots, and repairs computer systems and peripheral equipment.Provides Level 1 technical support while configuring PCs for usersEscalates problems and issues to a higher level of support as needed. This includes service that exceeds response time, repair time, lack of parts, or any other issue that could impact customer satisfaction.Processes timely and accurate information to ensure compliance with vendor warranty requirements.Adheres to client policies and procedures while maintaining the integrity of the customer's data.Maintains and updates work order tickets in client's ITSM tool.Coordinates across multiple departments/vendors to provide support.Interacts with the customer when responding to technical questions or requests for information.Maintains regular attendance.Other duties as assigned by management.Required Education, Knowledge, and Experience:
Must have a high school diploma or equivalent; College degree in a related field is preferred.1-3 years of technical or related experience is preferred. Relevant education may substitute technical experience.Experience with various versions of Microsoft operating systems.Experience with various versions of Microsoft Office Suites.