Futran Tech Solutions Pvt. Ltd.
Desktop Support
Futran Tech Solutions Pvt. Ltd., Irvine, California, United States, 92713
Job Title: Desktop Support
Job Type: Contract
Location: Orange County & Culver City, California(Onsite)
Irvine, CA- 92614, Culver City 90232
Job description:
Responsibilities:• Supporting IT equipment in large corporate environment• IMAC Support - IT equipment Install/Move/Add/Change• Track and resolve customer incidents and requests through the ServiceNow ticketing tool• Troubleshoot and resolve hardware and software issues for Windows and MAC devices• Troubleshooting Hardware and Software issues for any Retail Stores (Payment Terminals, Printers, Scanners, Back-office PCs, Wi-Fi connectivity etc.)• Restoration and migration of user data• Shipping, receiving and disposal of IT equipment• Smart Hands support to assist other support groups such as networking, server and telecommunication teams• Printer and peripheral device support• Mobile device support• Inventory management of IT assets including asset auditing• Video Conference room equipment support and meeting support• Execute and follow appropriate KB articles• Special event support including potential after hours support requirements• VIP support• Travel requirement to customer offices and retail stores as and when required for troubleshooting IT issues
Basic Qualification:• Windows and MAC hardware and software troubleshooting skills and experience• Ability to do in-depth research and troubleshooting for complex technical issues• Ability to complete all work tasks with minimal supervision• Excellent time management skills to prioritize workload• Ability to walk, bend and lift equipment up to 50 pounds and perform Physical duties of connecting computer equipment• Experience supporting both MAC & Windows OS, Microsoft Office, smart phones, Audio Video/Video Conference equipment, printers and the following PC hardware manufactures: Apple & HP.• Office 365 and Skype for Business/Skype Room Systems Troubleshooting• Basic understanding and troubleshooting of LAN and WAN infrastructure, including on-site servers, WAPs, switches, routers.• High level of flexibility and the ability to positively respond to changes in work requirements• Ability to operate and communicate effectively while under pressure is essential• Ability and willingness to learn new technologies• Willingness and skills necessary
Customer Experience Skills• Excellent verbal and written communication skills• Good technical writing skills and a willingness to document all work performed• Ability to communicate and interact with both technical and non-technical customers• Strong customer service experience in a corporate environment• High level of professionalism and strong personal interaction skills• Good technical writing skills and a willingness to document all work performed
Job Type: Contract
Location: Orange County & Culver City, California(Onsite)
Irvine, CA- 92614, Culver City 90232
Job description:
Responsibilities:• Supporting IT equipment in large corporate environment• IMAC Support - IT equipment Install/Move/Add/Change• Track and resolve customer incidents and requests through the ServiceNow ticketing tool• Troubleshoot and resolve hardware and software issues for Windows and MAC devices• Troubleshooting Hardware and Software issues for any Retail Stores (Payment Terminals, Printers, Scanners, Back-office PCs, Wi-Fi connectivity etc.)• Restoration and migration of user data• Shipping, receiving and disposal of IT equipment• Smart Hands support to assist other support groups such as networking, server and telecommunication teams• Printer and peripheral device support• Mobile device support• Inventory management of IT assets including asset auditing• Video Conference room equipment support and meeting support• Execute and follow appropriate KB articles• Special event support including potential after hours support requirements• VIP support• Travel requirement to customer offices and retail stores as and when required for troubleshooting IT issues
Basic Qualification:• Windows and MAC hardware and software troubleshooting skills and experience• Ability to do in-depth research and troubleshooting for complex technical issues• Ability to complete all work tasks with minimal supervision• Excellent time management skills to prioritize workload• Ability to walk, bend and lift equipment up to 50 pounds and perform Physical duties of connecting computer equipment• Experience supporting both MAC & Windows OS, Microsoft Office, smart phones, Audio Video/Video Conference equipment, printers and the following PC hardware manufactures: Apple & HP.• Office 365 and Skype for Business/Skype Room Systems Troubleshooting• Basic understanding and troubleshooting of LAN and WAN infrastructure, including on-site servers, WAPs, switches, routers.• High level of flexibility and the ability to positively respond to changes in work requirements• Ability to operate and communicate effectively while under pressure is essential• Ability and willingness to learn new technologies• Willingness and skills necessary
Customer Experience Skills• Excellent verbal and written communication skills• Good technical writing skills and a willingness to document all work performed• Ability to communicate and interact with both technical and non-technical customers• Strong customer service experience in a corporate environment• High level of professionalism and strong personal interaction skills• Good technical writing skills and a willingness to document all work performed