Cogliano IT Staffing
Desktop Support Technician
Cogliano IT Staffing, San Francisco, California, United States, 94199
Onsite Desktop Support Techs needed ASAP for a 6+ month contract position in La Palma, CA!
Work Shifts Available:1st shift: Monday through Friday - 9am to 5:30pm3rd shift: Sunday through Thursday - 4pm to 12am
JOB DUTIES DESCRIPTION
Diagnose, troubleshoot, and resolve production problemsEnsures client organizations are maximizing the value of the technology platforms and that workflows are operating smoothly at all timesObserves system functions to verify correct system operation and surface issues to Product and Engineering teams to improve the productManage and continuously improve our processes for helping customers, managing the team, and working with the rest of the company.Responds to inquiries concerning systems operation and diagnoses system hardware, software, and operator problems.Environment is Windows 10 and Office 365Documents and tracks detail information about tickets opened in the Support Desk System and conducts required follow up to ensure the issue on the ticket has been successfully resolvedConducts technical research for problem resolution as needed and documents steps taken to resolve an issue, escalates appropriatelyCoordinates activities with help desk, network services, or other information systems groupsPrepare various reports for management and auditing purposes. Provides updates, status, and completion information to managerManage user provisioning and de-provisioning including accounts, equipment, data handoff, etc.Perform other duties as assigned
Work Shifts Available:1st shift: Monday through Friday - 9am to 5:30pm3rd shift: Sunday through Thursday - 4pm to 12am
JOB DUTIES DESCRIPTION
Diagnose, troubleshoot, and resolve production problemsEnsures client organizations are maximizing the value of the technology platforms and that workflows are operating smoothly at all timesObserves system functions to verify correct system operation and surface issues to Product and Engineering teams to improve the productManage and continuously improve our processes for helping customers, managing the team, and working with the rest of the company.Responds to inquiries concerning systems operation and diagnoses system hardware, software, and operator problems.Environment is Windows 10 and Office 365Documents and tracks detail information about tickets opened in the Support Desk System and conducts required follow up to ensure the issue on the ticket has been successfully resolvedConducts technical research for problem resolution as needed and documents steps taken to resolve an issue, escalates appropriatelyCoordinates activities with help desk, network services, or other information systems groupsPrepare various reports for management and auditing purposes. Provides updates, status, and completion information to managerManage user provisioning and de-provisioning including accounts, equipment, data handoff, etc.Perform other duties as assigned