RIT Solutions, Inc.
Desktop Support Services (2)
RIT Solutions, Inc., Henderson, Nevada, us, 89077
Title:
Desktop Support Services (2)Location:
ON-SITE role - Henderson, NV Mon-Thurs - 10-hour days
ABOUT THE ROLE:
Working with the Service Center division to support and facilitate Workstation (desktops and laptops) Refresh Project.Top 3-5 Technical Skills:One year of experience in a combination of the following: computer hardware and software support, AV systems support, network resource administration, and customer support servicesExcellent problem solving and communication skills
Strong knowledge of desktop hardware and softwareA+ CertificationPrior experience in a helpdesk support role
You will play a key role to make sure:? Workstations have the BIOS configured properly? Image workstation devices to City standards? Workstation devices are tested prior to deployment? Workstation devices are appropriately deployed on time to the required staff? Workstation devices are appropriately wiped and decommissioned
Primary Responsibilities include:? Using imaging software to deploy standard images? Testing endpoint configuration before and after deployment? Deploy endpoints onsite at many City locations? Make modifications to endpoint configuration as necessary? Providing helpdesk support relating to day-to-day operations and the Workstation Refresh Project? Assisting users with hardware and software issues? Troubleshooting and resolving technical problems? Collaborating with project stakeholders to communicate status, objectives, and timelines? Maintain accurate records of service requests, project status, and resolutions to issues
Required Skills and Experience? One year of experience in a combination of the following: computer hardware and software support, AV systems support, network resource administration, and customer support services? Excellent problem solving and communication skills? Ability to work well independently and as part of a team
Desired Skills and Experience? Strong knowledge of desktop hardware and software? A+ Certification? Prior experience in a helpdesk support role
Other Duties could include:? Responds to customer inquiries and service requests; manages employee computer accounts and access; resets passwords; research access rights and modifies employee access for multiple systems? Documents all service requests and resolutions to in service request system; takes note of trends and common problems; determines if issues are City- or department-wide or unique to individual employee; provides information and technical support; analyzes, troubleshoots, and utilizes customized and commercial tools to resolve issues related to network connectivity, personal computer and mobile devices, hardware and software, and peripherals; works with vendors to resolve problems; escalatesunresolved issues? Utilizes an asset management system to track hardware and software assets; accounts for items in stock, receipt of new equipment, back orders, and returns; issues equipment to departments and accepts returns; provides related inventory reports as needed; organizes and maintains the equipment storage area and ensures that it is secure? Coordinates projects, such as computer systems, AV systems, software, installations, and replacements with other technical staff and/or vendors? Provides training to non-technical employees and technical training and guidance to student assistants/interns
DeliverablesAt the end of the Workstation Refresh Project, this will include a deliverable of:? Successful refresh of desktop workstations? Successful refresh of laptop workstations? Successful decommission of all Workstations that have been refreshed
Desktop Support Services (2)Location:
ON-SITE role - Henderson, NV Mon-Thurs - 10-hour days
ABOUT THE ROLE:
Working with the Service Center division to support and facilitate Workstation (desktops and laptops) Refresh Project.Top 3-5 Technical Skills:One year of experience in a combination of the following: computer hardware and software support, AV systems support, network resource administration, and customer support servicesExcellent problem solving and communication skills
Strong knowledge of desktop hardware and softwareA+ CertificationPrior experience in a helpdesk support role
You will play a key role to make sure:? Workstations have the BIOS configured properly? Image workstation devices to City standards? Workstation devices are tested prior to deployment? Workstation devices are appropriately deployed on time to the required staff? Workstation devices are appropriately wiped and decommissioned
Primary Responsibilities include:? Using imaging software to deploy standard images? Testing endpoint configuration before and after deployment? Deploy endpoints onsite at many City locations? Make modifications to endpoint configuration as necessary? Providing helpdesk support relating to day-to-day operations and the Workstation Refresh Project? Assisting users with hardware and software issues? Troubleshooting and resolving technical problems? Collaborating with project stakeholders to communicate status, objectives, and timelines? Maintain accurate records of service requests, project status, and resolutions to issues
Required Skills and Experience? One year of experience in a combination of the following: computer hardware and software support, AV systems support, network resource administration, and customer support services? Excellent problem solving and communication skills? Ability to work well independently and as part of a team
Desired Skills and Experience? Strong knowledge of desktop hardware and software? A+ Certification? Prior experience in a helpdesk support role
Other Duties could include:? Responds to customer inquiries and service requests; manages employee computer accounts and access; resets passwords; research access rights and modifies employee access for multiple systems? Documents all service requests and resolutions to in service request system; takes note of trends and common problems; determines if issues are City- or department-wide or unique to individual employee; provides information and technical support; analyzes, troubleshoots, and utilizes customized and commercial tools to resolve issues related to network connectivity, personal computer and mobile devices, hardware and software, and peripherals; works with vendors to resolve problems; escalatesunresolved issues? Utilizes an asset management system to track hardware and software assets; accounts for items in stock, receipt of new equipment, back orders, and returns; issues equipment to departments and accepts returns; provides related inventory reports as needed; organizes and maintains the equipment storage area and ensures that it is secure? Coordinates projects, such as computer systems, AV systems, software, installations, and replacements with other technical staff and/or vendors? Provides training to non-technical employees and technical training and guidance to student assistants/interns
DeliverablesAt the end of the Workstation Refresh Project, this will include a deliverable of:? Successful refresh of desktop workstations? Successful refresh of laptop workstations? Successful decommission of all Workstations that have been refreshed