CIRCOR International
Senior IT Support Analyst
CIRCOR International, Burlington, Massachusetts, us, 01805
Senior IT Support AnalystBUSINESS: CIRCOR CorporateLOCATION: Burlington, MADIRECT REPORTING: Sr. IT Architect ManagerFUNCTIONAL REPORTING: Sr. IT Architect ManagerPOSITION DETAILSPosition Summary
The Sr. IT Support Analyst will be responsible for providing on-site and remote technical support to end users, participating in infrastructure projects, providing local hands-on support for servers and network devices and managing corporate IT assets for the site. The position will support the local facility and multiple remote offices as required.
Principal ActivitiesTroubleshoot and resolve user PC issues as they arise, document solutions and track appropriately in Service NowProvide mid level support and diagnostics for LAN/WAN, server, printer and telephony issuesProvide enhanced levels of support including targeted end user trainingPerform system administration functionsMaintain documentation for the local environment including keeping runbooks current with servers, network, ISP (and other vendors) for the site to insure easy availabilityAct as the IT interface to various business groups. Perform monthly IT reviews with the business(es)Participation in preparation of SOX control documentation and data collectionParticipation in authoring of Standard Operating ProceduresDocument, present and perform approved change controlsParticipate in key technology initiatives, including upgrades, migrations, deployment of new technologies, etc.Occasional participation in off hour IT or business-related activities (ex: upgrades, patches, project implementation, etc.)Interface with third party providers (ISP, hardware vendors, etc.) for resolution of incidents, upgrades, etc.Perform other duties as assigned.
Job Requirements:CANDIDATE REQUIREMENTSKnowledge Skills & AbilitiesSuccessful work history with cross-functional groups that align technology activities with organization's strategic goals.Excellent technology troubleshooting skills.Excellent written and verbal communication skillsGeneral knowledge of IT compliance and governance processes (can include any combination of SOX, FDA, ISO, Cyber Essentials, etc.).Excellent interpersonal customer service skillsAbility to maintain the highly secure nature of information technology work.Moderate travel is required both in and (less frequently) out of state.
EDUCATION AND EXPERIENCEBachelor of Science Degree in Computer Science or related technical / management field or equivalent experience8+ years experience experience working in support of end-user computing services with specific focus on supporting executive VP\VIP levels and their assistants5+ years AD administration experience preferred
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Job Snapshot
Employee TypeFull-Time
LocationBurlington, MA (Onsite)
Job TypeInformation Technology
ExperienceNot Specified
Date Posted09/16/2024
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The Sr. IT Support Analyst will be responsible for providing on-site and remote technical support to end users, participating in infrastructure projects, providing local hands-on support for servers and network devices and managing corporate IT assets for the site. The position will support the local facility and multiple remote offices as required.
Principal ActivitiesTroubleshoot and resolve user PC issues as they arise, document solutions and track appropriately in Service NowProvide mid level support and diagnostics for LAN/WAN, server, printer and telephony issuesProvide enhanced levels of support including targeted end user trainingPerform system administration functionsMaintain documentation for the local environment including keeping runbooks current with servers, network, ISP (and other vendors) for the site to insure easy availabilityAct as the IT interface to various business groups. Perform monthly IT reviews with the business(es)Participation in preparation of SOX control documentation and data collectionParticipation in authoring of Standard Operating ProceduresDocument, present and perform approved change controlsParticipate in key technology initiatives, including upgrades, migrations, deployment of new technologies, etc.Occasional participation in off hour IT or business-related activities (ex: upgrades, patches, project implementation, etc.)Interface with third party providers (ISP, hardware vendors, etc.) for resolution of incidents, upgrades, etc.Perform other duties as assigned.
Job Requirements:CANDIDATE REQUIREMENTSKnowledge Skills & AbilitiesSuccessful work history with cross-functional groups that align technology activities with organization's strategic goals.Excellent technology troubleshooting skills.Excellent written and verbal communication skillsGeneral knowledge of IT compliance and governance processes (can include any combination of SOX, FDA, ISO, Cyber Essentials, etc.).Excellent interpersonal customer service skillsAbility to maintain the highly secure nature of information technology work.Moderate travel is required both in and (less frequently) out of state.
EDUCATION AND EXPERIENCEBachelor of Science Degree in Computer Science or related technical / management field or equivalent experience8+ years experience experience working in support of end-user computing services with specific focus on supporting executive VP\VIP levels and their assistants5+ years AD administration experience preferred
CIRCOR is an EEO Employer of Females / Minorities / Veterans / Individuals with DisabilitiesGet job alerts by email.
Sign up now!Join Our Talent Network!
Job Snapshot
Employee TypeFull-Time
LocationBurlington, MA (Onsite)
Job TypeInformation Technology
ExperienceNot Specified
Date Posted09/16/2024
Apply to this job.Think you're the perfect candidate?
Apply Now