RHA Health Services
Outreach Specialist / Care Manager Extender
RHA Health Services, Charlotte, North Carolina, United States, 28245
We are hiring for:Outreach Specialist / Care Manager ExtenderType:Regular
If you are a positive and personable individual looking for a satisfying and fun opportunity to make a real difference in the lives of people with intellectual, developmental disabilities, and people facing mental health, and substance use challenges, join our team at RHA Health Services!
Provides whole person, integrated care management in service sites, homes and communities through face to face and other interactions and through the work of integrated care teams. Promotes whole person care directed at better health outcomes and addressing all needs spanning physical and behavioral health, I/DD, pharmacy, and unmet health related resources. Ensures sustained high quality of care and services to persons with mental health, substance use and/or developmental disabilities. Complies with company, state and federal policy.Pay:
$15.00-$22.00
Responsibilities:Performs general outreach and initial engagement of members in a specified region, population, and or Tailored Plan.Responsible for ongoing outreach attempts to unengaged members and to monitor admission, discharge, transfer (ADT) alert notifications for unengaged members in an attempt to engage members in Tailored Care management.Performs general outreach, engagement, and follow-up with members; coordinates services/appointments (e.g., appointment/wellness reminders, arranging transportation)Engages in health promotion activities (as defined in the Tailored Care Management Provider Manual) and knowledge sharing; shares information with the care manager and other members of the care team on the member's circumstancesProvides and tracks referrals and providing information and assistance in obtaining and maintaining community-based resources and social support servicesParticipates in case conferences; supports the care manager in assessing and addressing unmet health-related resource needs.Implements workflows, policies and procedures, and documentation standards that promote whole person care.Maintains a positive and professional image in the work setting and community. Follows policies and procedures to ensure accountability of service delivery.Requirements:
Education - High School Diploma or equivalent; Must be at least 18 years of age
Experience - Must meet at least one of the following requirements:
o Be a person with lived experience with an I/DD or a TBI with demonstrated knowledge of and direct personal experience navigating the North Carolina Medicaid delivery system.*
OR
o Be a person with lived experience with a behavioral health condition and a Certified Peer Support Specialists.
OR
o Be a parent or guardian of an individual with an I/DD or a TBI or a behavioral health condition and has at least two years of direct experience providing care for and navigating the Medicaid delivery system on behalf of that individual (parent/guardian cannot serve as an extender for their family member).*
OR
Have two (2) years of paid experience performing the following types of functions, with at least one year of paid experience working directly with the Tailored Care Management eligible population:
Performing general outreach, engagement, and follow-up with members
Coordinating services/appointments (e.g., appointment/wellness reminders, arranging transportation)
Engaging in health promotion activities (as defined in the Tailored Care Management Provider Manual) and knowledge sharing
Sharing information with the care manager and other members of the care team on the member's circumstances
Providing and tracking referrals and providing information and assistance in obtaining and maintaining community-based resources and social support services
Participating in case conferences
Support the care manager in assessing and addressing unmet health-related resource needs
Pre-employment screening:
Complete criminal backgroundName checked in the registries. (OIG exclusions database, Child Abuse Registry, and Offenders Against Individuals with Developmental Disabilities)Drug testingEducation verification and other credentialing based on position requirements.Proof of employment history or references (if required)Positions that require driving Proof of driver's license, driver's insurance, and vehicle, IF required for providing transportation for individuals.We offer the following benefits to employees:
Payactiv:
early access to the money you've earned from hours you've already worked, before payday!Employee perks and discount program : to help you save money!Paid Time Off
(full-time employees only)Health/Insurance
(full-time employees only)401(k) retirement
savings programWellbeing Programs: Physical, Emotional and FinancialChronic Disease management programs for hypertension and diabetes
(for qualifying employees)Training: Free CPR, first aid, and job-specific training opportunities
*contract/contingent workers and interns do not qualify for any of the above benefits
EEO Statement RHA is an equal opportunity employer. In addition, we provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances. If you are an individual with a disability and need a reasonable accommodation to participate in the application process, please contact our solutions center.
About RHA:
At RHA Health Services, we help individuals with intellectual and developmental disabilities, mental health and/or substance use needs live their best lives. Our mission is to provide a safe and healthy environment while creating opportunities for personal outcomes.
For over 30 years, the people we serve and support have remained at the very center of everything we do. RHA currently provides services in North Carolina, Georgia, Pennsylvania, Tennessee, and New Jersey.
If you are ready to make a difference in the lives of people we serve and support apply to join the team today.
If you are a positive and personable individual looking for a satisfying and fun opportunity to make a real difference in the lives of people with intellectual, developmental disabilities, and people facing mental health, and substance use challenges, join our team at RHA Health Services!
Provides whole person, integrated care management in service sites, homes and communities through face to face and other interactions and through the work of integrated care teams. Promotes whole person care directed at better health outcomes and addressing all needs spanning physical and behavioral health, I/DD, pharmacy, and unmet health related resources. Ensures sustained high quality of care and services to persons with mental health, substance use and/or developmental disabilities. Complies with company, state and federal policy.Pay:
$15.00-$22.00
Responsibilities:Performs general outreach and initial engagement of members in a specified region, population, and or Tailored Plan.Responsible for ongoing outreach attempts to unengaged members and to monitor admission, discharge, transfer (ADT) alert notifications for unengaged members in an attempt to engage members in Tailored Care management.Performs general outreach, engagement, and follow-up with members; coordinates services/appointments (e.g., appointment/wellness reminders, arranging transportation)Engages in health promotion activities (as defined in the Tailored Care Management Provider Manual) and knowledge sharing; shares information with the care manager and other members of the care team on the member's circumstancesProvides and tracks referrals and providing information and assistance in obtaining and maintaining community-based resources and social support servicesParticipates in case conferences; supports the care manager in assessing and addressing unmet health-related resource needs.Implements workflows, policies and procedures, and documentation standards that promote whole person care.Maintains a positive and professional image in the work setting and community. Follows policies and procedures to ensure accountability of service delivery.Requirements:
Education - High School Diploma or equivalent; Must be at least 18 years of age
Experience - Must meet at least one of the following requirements:
o Be a person with lived experience with an I/DD or a TBI with demonstrated knowledge of and direct personal experience navigating the North Carolina Medicaid delivery system.*
OR
o Be a person with lived experience with a behavioral health condition and a Certified Peer Support Specialists.
OR
o Be a parent or guardian of an individual with an I/DD or a TBI or a behavioral health condition and has at least two years of direct experience providing care for and navigating the Medicaid delivery system on behalf of that individual (parent/guardian cannot serve as an extender for their family member).*
OR
Have two (2) years of paid experience performing the following types of functions, with at least one year of paid experience working directly with the Tailored Care Management eligible population:
Performing general outreach, engagement, and follow-up with members
Coordinating services/appointments (e.g., appointment/wellness reminders, arranging transportation)
Engaging in health promotion activities (as defined in the Tailored Care Management Provider Manual) and knowledge sharing
Sharing information with the care manager and other members of the care team on the member's circumstances
Providing and tracking referrals and providing information and assistance in obtaining and maintaining community-based resources and social support services
Participating in case conferences
Support the care manager in assessing and addressing unmet health-related resource needs
Pre-employment screening:
Complete criminal backgroundName checked in the registries. (OIG exclusions database, Child Abuse Registry, and Offenders Against Individuals with Developmental Disabilities)Drug testingEducation verification and other credentialing based on position requirements.Proof of employment history or references (if required)Positions that require driving Proof of driver's license, driver's insurance, and vehicle, IF required for providing transportation for individuals.We offer the following benefits to employees:
Payactiv:
early access to the money you've earned from hours you've already worked, before payday!Employee perks and discount program : to help you save money!Paid Time Off
(full-time employees only)Health/Insurance
(full-time employees only)401(k) retirement
savings programWellbeing Programs: Physical, Emotional and FinancialChronic Disease management programs for hypertension and diabetes
(for qualifying employees)Training: Free CPR, first aid, and job-specific training opportunities
*contract/contingent workers and interns do not qualify for any of the above benefits
EEO Statement RHA is an equal opportunity employer. In addition, we provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances. If you are an individual with a disability and need a reasonable accommodation to participate in the application process, please contact our solutions center.
About RHA:
At RHA Health Services, we help individuals with intellectual and developmental disabilities, mental health and/or substance use needs live their best lives. Our mission is to provide a safe and healthy environment while creating opportunities for personal outcomes.
For over 30 years, the people we serve and support have remained at the very center of everything we do. RHA currently provides services in North Carolina, Georgia, Pennsylvania, Tennessee, and New Jersey.
If you are ready to make a difference in the lives of people we serve and support apply to join the team today.