CliniLabs
IT Help Desk Technician - On-site
CliniLabs, Eatontown, New Jersey, us, 07724
JOB SUMMARY
The IT Help Desk Technician has the opportunity to be involved in all technical functions: DESKTOP / NETWORKING / ADMINISTRATION. The IT Help Desk Technician will be involved in hardware and software installs, changes, updates, and problem resolution.
RESPONSIBILITIESDeploy new desktop/laptop and re-image existing desktops/laptopsCreate new desktop/laptop images.Install and troubleshoot IT related hardware and software applicationsWork with computer hardware vendor for RMA issuesMaintain IT inventory for all hardware (laptop, desktop, LCD, printer, etc.) using inventory tracking system.Assist with support requests into Helpdesk trouble ticketing system and update trouble ticket throughout the life cycle of the ticketSupport and investigate problems for any software application used by the companyManage Printers /copiersBe able to document job performed and be able to create technical documentation for user trainingKnowledge of and adherence to Clinilabs policies and proceduresProvide support for the configuration and upkeep of all computers.Use help-desk ticketing software to track and resolve problems and issues.Receive assignments, follow-through and provide timely reporting of work completed and in progress.Other duties as assignedSalary for this position is up to $24/hr.
Requirements
Two to three years' experience in desktop support/networking/system administrationMust have a demonstrable working knowledge of Microsoft Windows 7/10.Fundamental knowledge of Microsoft Active Directory.Knowledge and hands-on experiences of laptop, desktop, software, and hardwaredeployment/troubleshooting/resolution.Windows 7/10, Microsoft Office 2016/365, Outlook 2016/365, networked environments.Ability to identify PC issues and replace hardware components independentlyAbility to work independently.Must also be able to participate and work well in a team environment•Good written and oral communications skills
The IT Help Desk Technician has the opportunity to be involved in all technical functions: DESKTOP / NETWORKING / ADMINISTRATION. The IT Help Desk Technician will be involved in hardware and software installs, changes, updates, and problem resolution.
RESPONSIBILITIESDeploy new desktop/laptop and re-image existing desktops/laptopsCreate new desktop/laptop images.Install and troubleshoot IT related hardware and software applicationsWork with computer hardware vendor for RMA issuesMaintain IT inventory for all hardware (laptop, desktop, LCD, printer, etc.) using inventory tracking system.Assist with support requests into Helpdesk trouble ticketing system and update trouble ticket throughout the life cycle of the ticketSupport and investigate problems for any software application used by the companyManage Printers /copiersBe able to document job performed and be able to create technical documentation for user trainingKnowledge of and adherence to Clinilabs policies and proceduresProvide support for the configuration and upkeep of all computers.Use help-desk ticketing software to track and resolve problems and issues.Receive assignments, follow-through and provide timely reporting of work completed and in progress.Other duties as assignedSalary for this position is up to $24/hr.
Requirements
Two to three years' experience in desktop support/networking/system administrationMust have a demonstrable working knowledge of Microsoft Windows 7/10.Fundamental knowledge of Microsoft Active Directory.Knowledge and hands-on experiences of laptop, desktop, software, and hardwaredeployment/troubleshooting/resolution.Windows 7/10, Microsoft Office 2016/365, Outlook 2016/365, networked environments.Ability to identify PC issues and replace hardware components independentlyAbility to work independently.Must also be able to participate and work well in a team environment•Good written and oral communications skills